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Types of Communication

Types of Communication. LO- To understand WOVEN- The different types of communication. Identify factors affecting choice of method Identify the features of a memo Apply knowledge by completing a memo. The different types of communication that a school can use.

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Types of Communication

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  1. Types of Communication LO- To understand WOVEN- The different types of communication. Identify factors affecting choice of method Identify the features of a memo Apply knowledge by completing a memo.

  2. The different types of communication that a school can use • Written – letters, memoranda, reports, notices. • Oral – telephone, face-to-face, meetings. • Visual – charts, tables, posters, adverts. • Electronic – fax, e-mail, pager. • Non verbal – body language.

  3. Written Communication

  4. Memoranda • Internal Message in firm- • Informal Communication =no salutation • Brief & to the point • Written record

  5. Example of a memo Memorandum To: Mr Shires From: JC Subject: Coursework meeting 10/03/05 Please confirm that meeting is still scheduled and time it will start. Many thanks JC

  6. Advantages of a memo • Quick and easy to write and send • Cheap • Copy to a large number of people easily • Short

  7. Memos & the future….. • Electronic memo is becoming more & more popular! WHY?

  8. Disadvantages of memos • Not guaranteed to be read • Readers often decide whether to read the memo solely on the basis of title line. The line is important…can be ignored! • No immediate feedback

  9. Notices • Public announcements- internal & external. • Myton school= West End Story

  10. Advantages of notice • Cheap • Easily seen • Disadvantages • Torn • May be missed

  11. Forms • Filled in by hand= neat & correct • Advantages • Issuer of form can ask precisely what is required= less irrelevant info to read • Disadvantages • Hand written= poor format= hard to read • Filling out wrong= problems!

  12. Business Meetings • When a meeting is arranged-inform participants of date, time & place. This is communicated by NOTICE OF MEETING. • Agenda= What will be discussed in meeting

  13. Myton School Notice of meeting Of the drama society to be held in upper school hall on Wednesday 16/03/08 at 3.40pm AGENDA 1.     Apologies for absence 2.     Minutes of last meeting to be read 3.     Matters arising from the minutes 4.     West Side Story matters 5.     Any other business 6.     Date and time of next meeting

  14. Minutes • Record of what takes place during the meeting & decisions that have been made. • Important that: • Accurate record of what happened • Brief= summary of meeting

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