Leading Companies in Courier and Cargo Industry

www.insightssuccess.in Vol. 03 | Issue 14 | 2024 Drone Flight How the Courier Industry is Embracing New Tech? Going Glocal How Technology is Transforming International Cargo Shipping? Mr Ravit Singh Founder and Director Xportus Freight India Private Limited XPORTUS Freight India The Most Logical Choice for Global Logistics Management

Editor’s ONLY ONE.‘‘ Note NAVIGATING THE GLOBAL HORIZONS A READER LIVES A THOUSAND LIVES BEFORE HE DIES . . . THE MAN WHO NEVER READS LIVES T As the industry evolves, the ability to adapt to changing market conditions is vital. Leading companies are not only responding to current trends but are also anticipating future demands. They invest in research and development to stay ahead of the curve and innovate solutions that meet the needs of tomorrow. This proactive approach positions these organizations as pioneers in the industry. he courier and cargo industry plays a pivotal role in the global economy, facilitating the movement of goods and services across vast distances. As e- commerce continues to flourish and consumer expectations evolve, leading companies in this sector are adapting to meet the demands of a rapidly changing landscape. At the heart of these successful enterprises is a commitment to innovation and efficiency. Industry leaders understand that embracing technology is essential for streamlining operations and enhancing customer experience. In today’s fast-paced environment, their focus on technological advancement not only improves service delivery but also ensures that businesses remain competitive. In this exclusive Insights Success India edition, the ‘Leading Companies in Courier and Cargo Industry,’ are characterized by their commitment to innovation, sustainability, and customer satisfaction. As they navigate the complexities of a dynamic market, these organizations are setting new standards for excellence and shaping the future of logistics. With a focus on embracing change and delivering exceptional service, they are well-equipped to thrive in an increasingly competitive landscape. Sustainability has also emerged as a crucial consideration for leading courier and cargo companies. As environmental concerns gain prominence, these organizations are implementing eco-friendly practices to reduce their carbon footprint. These companies are dedicated to integrating sustainable solutions in their operations, from using electric vehicles to optimizing delivery routes. This commitment not only addresses environmental challenges but also resonates with increasingly eco-conscious consumers. Customer-centricity remains a cornerstone of success in the courier and cargo industry. Leading companies prioritize understanding their clients' needs and preferences, tailoring their services accordingly. By fostering strong relationships with clients and providing personalized services, these companies enhance loyalty and drive growth.

CONTENT CONTENT 08 C O V E R C O V E R S T O R Y S T O R Y 16 Drone Flight How the Courier Industry is Embracing New Tech? S E 20 L 4 Things to Remember When Starting a Courier Business C 30 I T Going Glocal How Technology is Transforming International Cargo Shipping? R 34 A XPORTUS Freight India The Most Logical Choice for Global Logistics Management Factors to Consider When Choosing a Courier Service

www.insightssuccess.in www.insightssuccess.in Vol. 03 | Issue 14 | 2024 VOL: 06 | Issue: 10 | 2024 Building the Future How Emerging Engineering & Infrastructure Companies are Shaping Our World? www.insightssuccess.in Disrupting the Ground Up How Innovation is Propelling New Leaders in Engineering & Infrastructure? How the Courier Industry is Embracing Drone Flight New Tech? Going Glocal How Technology is Transforming International Cargo Shipping? Editor-in-Chief Pooja M. Bansal Mr Ravit Singh Founder and Director Xportus Freight India Private Limited XPORTUS Freight India The Most Logical Choice for Global Logistics Management Managing Editor Gaurav PR Wankhade Assisting Editor Prajakta Zurale sales@insightssuccess.in MARCH, 2024 Visualizer Sandeep Tikode Art and Design Head Rashmi Singh Sr. Graphic Designer Sameen Arif Corporate Offices: Insights Success Media and Technology Pvt. Ltd. Survey No.133/134, Brand Square, Office No. 512, Kunjir Chowk, Pimple Saudagar, Pune, Maharashtra 411027 Phone - India: +91 8793630422/24 Email: info@insightssuccess.in For Subscription: www.insightssuccess.in Vice President Swapnali Vasaikar Asst. Vice President Asst. Manger Pratiksha Jagtap Team Lead Tejaswini Whaval Nitin Patil Company Featuring Brief Technical Head Prachi Mokashi Technical Specialist Rajeshwari Avhad FFCL is a Indian MNC company dealing with dox, non dox, surface cargo, air cargo, international cargo and couriers more than 50 countries. Insights Success Media Tech LLC 555 Metro Place North, Suite 100, Dublin, OH 43017, United States Phone - (614)-602-1754 Email: info@insightssuccess.com For Subscription: www.insightssuccess.com Kumar Mallick, Chief Executive Officer First Flight Couriers Ltd Digital Marketing Manager Renuka Kulkarni SME-SMO Executive Nikita Khadalkar Circulation Manager Tanaji Fartade Hardikar is a very reliable cargo and courier services from Pune, that provides local, domestic, and international courier services. Hardikar Courier & Cargo Services Deepak Hardikar, CEO ONS is one of the leading service providers offering logistics and express courier services to corporate clients spread across the globe. ONS Express & Logistics (India) Pvt Ltd Sanjeev Arora, Managing Director Singh Courier Cargo Services provides door-to-door pickup and delivery for domestic and international parcels of any size. Singh Courier Cargo Services Bikky Rajput, Founder 300/- XPORTUS is revolutionizing the world of logistics, serving as a freight forwarder with software that enables customers to manage their shipments efficiently. Ravit Singh, Founder and Director XPORTUS https://twitter.com/insightssuccess Follow us on : www.facebook.com/insightssuccess/ We are also available on Copyright © 2024 Insights Success Media and Technology Pvt. Ltd., All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from Insights Success Media and Technology Pvt. Ltd. Reprint rights remain solely with Insights Success. Printed and Published by Insights Success Media and Technology Pvt. Ltd. RNI NUMBER: MAHENG/2018/75953

Cover Story XPORTUS Freight India The Most Logical Choice for Global Logistics Management With Xportus, you get a launching pad for your supply chain, and with it, the effectiveness, control and transparency of your business. Mr Ravit Singh Founder and Director Xportus Freight India Private Limited

W hen we say that we live in a hyper- interconnected era of globalization, digitalization, and large-scale industrialization, we know we certainly can claim this connectivity's assurity and continuance. The advanced AI-driven system of Xportus allows clients to obtain the best freight rates by scanning hundreds of options in Carriers, NVOCCs and CHAs. Because whenever we wish, we buy things online and sleep in peace that the product or the solution we have bought will be delivered to our doorstep in such a short period – same day or in a day or two – that someone not from this era might wonder that the package would have travelled locally when in reality we know that it has crossed several continents. The onlooker might also think that there is some magic at the centre of modern times’ seamless interconnectedness. Again, in reality, we know that there is no magic. Instead, the modern world’s most logical supply chain and logistics company – Xportus Freight India Private Limited – is revolutionizing the way goods are transported. “While empowering businesses with the best ocean, air, and ground freight services, we aim to inculcate transparency in all that we do,” says Ravit Singh, Founder and Director, who, after working with several companies, began Xportus to fulfil the needs of the industries with professional and prompt freight management solutions. He adds, “At Xportus, we make your supply chain highly visible and cost-optimized.” India-Far East Export Import Trade Lane India-China Export Import Trade Lane Ÿ Ÿ Versatile Freight Management As per Ravit, theirs is a tech-based freight facilitating company which offers other significant services, including Freight and Trade financing facility, Insurance, Trade advisory services, and customized and tailor-made logistics solutions. “Our core team is working on the other multiple solutions so we can easily develop future logistics solutions today,” says Ravit. Across Oceans, Inland, and Air – The Journey of Everywhere Making a Difference Xportus is a freight aggregator company established in 2020 when the epidemic peaked. Ravit reflects, “Initially, we started as forwarding for the pharma-based company to export their goods in the international market.” In a short time, once they received a good response from the market, Ravit and his team started catering to the other industries exporting/importing in the international market. From a team of two people right now, they are a team of 50 core people who are together, and they cater to customers worldwide. Using immersive technologies can boost ranges from enriched customer experiences, S&OP meetings, and warehouse operations to logistics-supply chain automation. Right from the customer side, there is huge potential to be exploited in providing facilitation in the International and the domestic logistics front to offer customized tailor-made logistics products, especially in industries with shorter product life cycles like fashion, retail, and the Agri sector. Passionate Visionary Leader According to Ravit, Xportus’s USPs are Instant Freight Rates, 24*7*365 days Customer Service, Economic Freight Cost, and Live Tracking. “Also, we serve across the Major Trade Lane,” he says. Ravit started his journey by Handling Air cargoes in early 2007 with Jet Airways; then, he joined Maersk. Having decades of experience, he saw the drastic changes in the logistics industry. With Xportus, he has a clear mindset and a long-term road map with a mix of milestones to serve the customers and fulfil their escalating needs. India-USA Export Import Trade Lane India-Europe Export Import Trade Lane India-Middle East Export Import Trade Lane Ÿ Ÿ Ÿ

Leveraging the Technologies Giving high importance to the technologies for their huge support and for strengthening the economy, Ravit says, “New technologies and technical advancements are constantly helping us progress with improved performance and convenience. The way we network and connect is also redesigned every day using modern technologies like Artificial Intelligence (AI), Machine Learning (ML), Big Data, and cloud systems.” While all industries greatly benefit from new-age technologies, the organizations that come under the logistics sector are greatly influenced by the invasion of AI and ML. AI&M-Logistics In the era of digital logistics, all structured/unstructured data collected from various sources are analyzed using AI and ML for meaningful insights and strategy planning. According to Ravit, both artificial intelligence and machine learning are crucial for the positives they bring to logistics and the supply chain. Fast-developing logistics players smartly use AI to transform warehouse operations such as tracking, locating, and moving inventories. All this is possible because of the ability of AI to collect and analyze information and process inventory. Also, robots are already used to perform high- precision and quality warehouse jobs thanks to AI. AI is a game-changer in logistics operations as the technology comes with many benefits, including accuracy, cognitive automation, reduced costs, and less time consumption. The key role of AI is to automate mundane tasks and predict what’s coming. Moreover, route optimization and shipping costs are the other two valuable pros of using AI in logistics. Next, the role of ML in logistics is to analyze huge amounts of diverse datasets to smartly plan demand and supply, customize, and optimize supply chains. Using Ml algorithms, logistics companies can determine the important factors that imply what’s better for the future and choose the risks in advance. Below are some of the AI&ML practices that greatly support the smooth functioning of logistics. Ravit states, “AI is set to boost the productivity of logistics companies by more than 40% by 2035.” ~ Remote Asset Tracking: A remote asset tracking system can improve the quality of supply chain management by letting you keep track of your goods and their storage time and optimize shipping costs. The benefits of using an asset tracking solution include increased profits, reduced waste, better protection of goods, and top-quality management. Searching for a product or equipment becomes very simple with asset tracking, and this is because of the use of historical data and analytics. Decision-making will also become easier for companies that use remote asset tracking. While empowering businesses with the best ocean freight, air, and ground freight services, we aim to inculcate transparency in all we do. ~ Enhanced Customer Experience: Logistics companies always try to please their customers in all possible ways, and it is healthy to do so for any business. Status updates, package tracking, and responsive chatbots are important factors that users need to satisfy customer experience. All

Leading Companies in Courier and Cargo Industry ~Real-time Fleet Management: Regular real-time monitoring of trucks and driver behaviours can be useful for smart management and quick decision-making. Fleet tracking in the logistics industry lets businesses collect data easily about several small yet important factors like empty truck miles, transparency of truck locations, fuel costs, and more.” Tackling Challenges with Initiative Xportus provides tailor-made services in taxation planning, compliance and nancial planning from a single integrated platform. Ravish is a very practical and logical professional who has comprehended the challenges and is working towards building a robust organization. He shares his observations: There's no time to waste in freight forwarding’s critical role in the supply chain. Tackling your problems head-on is key to managing costs and increasing revenue in this increasingly competitive business. these customer service features come into play with artificial intelligence's power, elevating overall satisfaction. Personalized product suggestion that happens as a result of analyzing customers’ search and shopping history is another way to bring more interest in customers. Every customer wants to be treated specially, and AI has paved the way for personalized service using stored data. Container Shortages This phenomenon has several reasons, starting with a decrease in shipping vessels in 2020 in response to lowered demand. Port congestion has compounded that problem, as evidenced by increased dwell and transit times. In other words, since containers take longer to make a single delivery, they can’t maintain the same velocity as before. It, coupled with strong consumer demand, makes for an extremely limited supply of shipping capacity. ~ Logistics Demand Prediction: It is now possible to predict the future demand for logistics services and products through machine learning. Algorithms that are fed with clean datasets can identify trends and patterns for forecasting the needs of customers and markets. The predictions are more or less accurate, helping companies make informed decisions and draw a successful plan. By collecting comprehensive data and implementing AI with machine learning, organizations can better estimate capacity, identify shortages of goods, statuses of suppliers, and more. These useful predictions help greatly when companies start strategising their moves and how they look to grow. The Solution: In the short term, Xportus employs several strategies to secure space despite the shortage. For one, less-than-container load (LCL) shipping can be cost- effective when your cargo cannot fill a whole container. Premium spaces are also available for shipments on a tight timeline but are often too costly for most freight forwarders. Rising Consumer Expectations ~Warehouse-capacity Optimization: Warehouse management plays a key role in the logistics sector for a smooth supply chain process. Businesses welcome the latest technologies to keep track of what’s happening in a warehouse, from its capacity status to every other detail. Optimizing a warehouse has become easier with the help of installed sensors to provide up-to-date notifications about the capacity of warehouses. The Solution:Implement a system togive your shippers access to real-time data. You can keep them from relying on emails and calls by providing them with a centralised hub. Not only will they feel more informed about their shipment status, but your team will also save time they would’ve spent providing unnecessary updates. Changing Laws and Regulations The ease with which companies manage their warehouse capacity, whenever and wherever they want, greatly modifies the logistics business field. It is one of the many advantages of using AI with ML in logistics. As a central player in the economy, the logistics industry is a popular topic of discussion for politicians and lawmakers. Policy changes can provoke immediate adjustments and

responses from affected parties, sending ripple effects across the industry. outside peak season or negotiating contracts with fewer PSS adjustments. Unexpected Delays Frequently, these issues will compound, as we’ve seen with the intersection of events like the GST on Freight in India, the China-US trade war, the US-Europe Sanction, the Clean Shipping Act, and reactions to Ab5. The Solution: Pay close attention to political news stories, and make sure that any regulatory changes are incorporated into your standard processes and training materials. Additionally, remember to read up on logistics news, and encourage your team to do the same. The solution: Implement the technology you need to increase your shipments' visibility. Pay attention to cargo in transit, and if you notice any extended delays, try to unblock them. Miscommunication with Stakeholders The solution: Ravit reveals that they help establish a central communication channel for your team, whether an in-house system, to erase the miscommunication issue. You can also reduce unnecessary phone calls by giving them 24/7 access to updated information on their shipments.” Increasing Competition Many freight forwarders are accustomed to battling constant threats of competition, largely due to the industry’s low barriers to entry. On top of that, shippers typically see freight forwarding as a commodity, prioritizing speed and pricing over brand loyalty. The Logical Wisdom Shippers also increasingly prioritise customer experience and digital solutions in finding a partner. Ravit shares, “In fact, in a survey, we conducted with FreightWaves, 46% of shippers reported that they’d stopped working with one freight forwarder because another offered better technology.” Enriched with a diverse experience of working with several organizations and having created a dynamic freight management organization, Ravit advises young professionals to learn and identify the crucial aspects of work. ‘Understand the client expectations through the nature of their business, delivery destinations, and the transportation structure. Work with honesty and communicate with the client regularly. Optimize the resources and build a good network. Keep researching and exploring new territories for the prevailing economic, geographic and political conditions. Your readiness and efficient service will be the key to success.’ The Solution: Overcome the trap of commoditization by differentiating your business. Many digital-first freight forwarding companies have a good handle on the tech and operations side. However, they haven’t always developed the same connections and industry knowledge as traditional freight forwarding competitors. Envisaging a Well-Integrated Future Reputation and relationships alone are no longer enough to secure business in this industry. However, combining that with digital advantages like real-time tracking and data analysis, you can position your business to stand out from competitors on both sides. Ravit has chalked out the plan for Xportus, which is based on the foundation of dedicated customer service and freight optimization. His vision is to make his firm a strong and recognized brand domestically and globally. Volatile Shipping Prices He ensures that the local markets are well-managed and handled professionally during the expansion process. Ravit is building his team for a bigger picture by training them in communication and adapting to modern technologies. Shipping prices have long been a hot topic in the industry, especially since their astronomical peak in the fall of 2021. Freight rates can be hard to predict due to the sheer volume of factors, from fuel prices and seasonal surcharges to labour costs and political crises. Under Ravit’s exemplary leadership, Xportus looks forward to collaborating with several organizations in different countries wherein the clients can be offered reliable services. The Solution: When combatting temporary price hikes, make an effort to negotiate better rates with carriers. Aside from leveraging connections, you can also try booking

T he courier industry is experiencing a transformation, largely driven by advancements in drone technology. Drones, which were once viewed as futuristic gadgets, are now becoming an integral part of logistics and delivery services, providing faster, more efficient, and eco-friendly solutions for last-mile deliveries. The Dawn of Drone Deliveries The integration of drones into the courier industry is a direct response to the increasing demand for faster delivery times and the growing complexities of urban logistics. Traditional delivery methods, often hampered by traffic congestion, limited delivery hours, and environmental concerns, are no longer sufficient to meet the expectations of modern consumers. Drones, with their ability to bypass road traffic and reach remote areas quickly, offer a viable alternative. One of the key advantages of drone deliveries is their potential to reduce delivery times significantly. By flying over congested streets and taking the most direct routes, drones can deliver packages in a fraction of the time it takes traditional vehicles. This is particularly beneficial for time- sensitive deliveries, such as medical supplies or perishable goods, where every minute counts. Environmental and Economic Benefits In addition to speed, drones offer significant environmental benefits. With zero emissions and minimal energy consumption, drones are a greener alternative to traditional delivery vehicles, which are often powered by fossil fuels. As sustainability becomes a key concern for both consumers and companies, the shift to drone deliveries can help reduce the carbon footprint of the courier industry. How the Courier Industry is Embracing New Tech? Economically, drones can also lower operational costs. Unlike delivery vans or motorcycles, drones require less maintenance, fuel, and human intervention. This reduction in overhead costs can translate to lower prices for consumers and higher profit margins for companies. Moreover, drones can be particularly cost-effective in areas where infrastructure is lacking, making it possible to reach previously inaccessible locations without the need for extensive investments in roads or bridges. Overcoming Challenges Drone Flight Despite the numerous advantages, the adoption of drones in the courier industry is not without its challenges. 18 | www.insightssuccess.in March, 2024 19 | www.insightssuccess.in March, 2024

Subscribe Today Regulatory hurdles, technological limitations, and public perception are some of the major obstacles that companies must overcome to fully integrate drones into their operations. that drones will become a common sight in the skies, delivering everything from groceries to gadgets. The Future of the Courier Industry Regulatory frameworks for drone usage vary widely from country to country, with some regions imposing strict rules on where and how drones can be flown. Safety concerns, particularly regarding potential collisions with other aircraft or the risk of drones falling from the sky, have led to stringent regulations that limit the widespread use of drones in urban areas. Companies must work closely with regulatory bodies to ensure compliance and develop protocols that prioritize safety. The future of the courier industry is undoubtedly tied to the continued development and adoption of drone technology. As more companies recognize the benefits of drones, investment in drone infrastructure and research is expected to increase. This will lead to further advancements in drone capabilities, making them an even more attractive option for deliveries. Moreover, the integration of drones with other emerging technologies, such as artificial intelligence and autonomous systems, will further enhance their efficiency and reliability. AI-powered drones could optimize delivery routes in real time, avoiding obstacles and minimizing energy consumption. Autonomous drones, capable of navigating complex environments without human intervention, could further reduce costs and increase the scalability of drone delivery services. Technological limitations, such as battery life and payload capacity, also present challenges. While drones are well- suited for delivering small, lightweight packages, they are currently unable to handle larger or heavier items. However, advancements in drone technology, including longer-lasting batteries and more powerful motors, are expected to address these issues in the near future. www.insightssuccess.in Public perception is another challenge. While many consumers are excited about the prospect of drone deliveries, others have concerns about privacy and noise pollution. Companies must engage in public outreach to address these concerns and demonstrate the benefits of drone technology. In short, the courier industry is on the cusp of a technological revolution, with drones playing a central role in shaping its future. While challenges remain, the benefits of drone deliveries—speed, cost-efficiency, and environmental sustainability—are too significant to ignore. As technology advances and regulatory frameworks evolve, drones are set to become a key component of the courier industry's operations, delivering packages with unprecedented speed and efficiency. The sky is truly the limit for the future of drone deliveries. Real-World Applications and Success Stories Despite the challenges, several companies have already begun to successfully integrate drones into their delivery networks. In rural areas where infrastructure is sparse, drones have proven to be an invaluable tool for delivering medical supplies and other essential goods. For example, companies like Zipline have used drones to deliver blood and vaccines to remote clinics in Africa, saving countless lives in the process. In urban areas, companies such as Amazon and UPS are leading the charge in drone deliveries. Amazon's Prime Air service aims to deliver packages within 30 minutes using drones, while UPS has partnered with drone manufacturer Matternet to test drone deliveries in various locations across the United States. Insights Success Media and Technology Pvt. Ltd. Survey No.133/134, Brand Square, Office No. 512, Kunjir Chowk, Pimple Saudagar, Pune, Maharashtra 411027 Phone - India: +91 7410079881/ 82/ 83/ 84/ 85 Email: info@insightssuccess.in For Subscription: www.insightssuccess.in These early successes demonstrate the potential of drones to revolutionize the courier industry. As technology continues to improve and regulatory barriers are addressed, it is likely www.insightssuccess.in 20 | www.insightssuccess.in March, 2024

I n modern times, when someone thinks about starting a business, they are mostly inclined toward tech-centric startups. While tech-based startups are indeed making waves across the world, one can’t deny the impact of other types of businesses in the global economy. One such avenue that also has great potential right now is the courier and delivery sector. 4 Things According to IBISWorld, the global courier and delivery services industry was worth $471.0 billion in 2022. Over the past few years, this courier market has seen decent growth in terms of revenue. Hence, right now, venturing into this business sector won’t be a bad idea. That being said, before you take your first step into the courier business industry, you need to be aware of a few things. Let’s dissect those details and help you understand what it takes to start a courier business. to Remember When Starting a Courier Business #1 Conduct Thorough Market Research Before venturing into the courier business, it's imperative to conduct extensive market research. Understanding the local and global demand for courier services, as well as the competition in your chosen area, will provide valuable insights. Identify the key players, their strengths, and weaknesses. Analyze market trends, consumer preferences, and potential gaps in service. This knowledge will enable you to position your courier business effectively and tailor your services to meet the specific needs of your target audience. Beyond the competition, it's crucial to comprehend the regulatory environment. Different regions have varying rules and regulations governing courier services, including licensing requirements, safety standards, and insurance mandates. According to the International Air Transport Association, cargo tariffs and rules vary greatly depending on what you’re delivering and how. Air freights alone require you to invest a lot of money in different types of fees. These include airport handling fees, screening fees, transfer fees, security surcharges, terminal handling fees, etc. Ensuring compliance with these fees and regulations from the outset will prevent legal hassles and build a solid foundation for your business. - Shoshana Zuboff 22 | www.insightssuccess.in March, 2024 23 | www.insightssuccess.in March, 2024

#2 Invest in Robust Technology becomes much easier when you integrate mobile app solutions into your business operations. #4 Learn to Better Manage Your Finances Right now, technology is the backbone of any successful courier business. Invest in an efficient software system that can streamline operations, manage orders, and provide real- time tracking for both customers and your delivery team. An intuitive and user-friendly website or mobile app can enhance the customer experience, allowing clients to easily place and track orders. The financial aspect is the backbone of any business, and the courier industry is no exception. Remember to establish a robust financial management system, tracking income and expenses meticulously. Also, leverage technology to optimize your delivery routes. Efficient route planning not only reduces fuel costs but also enhances the speed and reliability of your services. Utilize GPS tracking systems and route optimization software to ensure timely deliveries and minimize the risk of delays. Regularly review your financial statements to identify areas for cost optimization and revenue growth. Explore opportunities for strategic partnerships or collaborations that can enhance your service offerings and contribute to the financial stability of your business. Integrating technology into your courier business also extends to communication channels. Establish effective communication channels with your clients, providing updates on their deliveries and addressing any concerns promptly. A responsive and transparent communication system fosters trust and customer satisfaction. As your courier business grows, scalability becomes a critical consideration. Plan for expansion by investing in scalable technology, fleet, and logistics infrastructure. Conclusion The courier and delivery sector boasts a lot of opportunities for those eager to venture into these businesses. However, this sector, like any other business field, comes with a few challenges of its own. #3 Focus on Logistics and Fleet Management Logistics and fleet management are at the core of a courier business. According to Website Magazine inaccurate deliveries significantly impact consumer loyalty. A study shows that 69 percent of people are less likely to buy from a retailer if they fail to deliver on time. The responsibility, hence, falls on the courier business to properly handle their logistics for timely deliveries. , late and Hence, to make it big in the courier market, keep the above- discussed points in mind. If you can act in accordance with these suggestions, you can make your courier and delivery startup profitable without facing a lot of challenges. Efficiently managing your fleet of vehicles, whether it's bikes, vans, or trucks, is essential for timely and reliable deliveries. Regular maintenance schedules, vehicle tracking systems, and skilled drivers contribute to the smooth functioning of your logistics operations. When it comes to fleet management, using a driver app can provide the most convenient solution to your delivery- related problems. According to Super Dispatch, these mobile solutions let you better manage your loads and grow your business faster. From keeping track of deliveries and trip schedules to getting notified about your vehicle location, these driver apps can do it all. It’s our job to make it as simple as possible for you. As you start using such an app, you’ll get to about the plethora of features it can provide. Needless to say, logistics and fleet management in the courier business learn more 24 | www.insightssuccess.in March, 2024

I distances. As the demand for faster, more efficient, and sustainable shipping solutions continues to grow, the industry is undergoing a technological revolution that is reshaping the way goods are transported worldwide. n today's globalized world, international cargo shipping has become the backbone of global trade, connecting businesses and consumers across vast How Technology is Transforming I n t e r n a t i o n a l Cargo Shipping? One of the key drivers of this transformation is the increasing adoption of digital technologies. Leading cargo shipping companies are investing heavily in cutting-edge solutions such as artificial intelligence (AI), the Internet of Things (IoT), and blockchain to streamline their operations and enhance customer experience. By integrating these technologies into their core processes, they are able to optimize routes, reduce costs, and provide real-time visibility into shipment status. AI, for instance, is being used to analyze vast amounts of data from various sources, including weather patterns, traffic conditions, and historical shipping records. This information is then used to predict demand, optimize routes, and identify potential bottlenecks in the supply chain. "By leveraging AI, we can make more informed decisions and respond to changing market conditions more effectively," explains a spokesperson from a leading cargo shipping company. IoT, on the other hand, is enabling cargo shipping companies to monitor the condition of goods throughout the transportation process. Sensors embedded in containers and pallets can track factors such as temperature, humidity, and shock, alerting shippers to potential issues before they escalate. This not only helps to reduce the risk of damage or spoilage but also allows for more proactive maintenance of shipping equipment. The Locally Global Mindset Another transformative technology in the cargo shipping industry is blockchain. By creating a secure, decentralized platform for tracking and verifying transactions, blockchain is helping to streamline the complex web of paperwork and documentation that accompanies international shipments. "Blockchain eliminates the need for multiple parties to maintain separate records, reducing the risk of errors and delays," notes an industry expert. However, the impact of technology on the cargo shipping industry extends beyond just operational efficiency. It is also enabling companies to adopt more sustainable Going Glocal 26 | www.insightssuccess.in March, 2024

The Road Ahead practices and reduce their environmental footprint. Electric and hybrid vehicles, for instance, are becoming increasingly common in port operations and last-mile delivery, while solar-powered containers are being used to reduce energy consumption during long-haul journeys. Looking ahead, it is clear that technology will continue to play a pivotal role in shaping the future of international cargo shipping. As companies invest in cutting-edge solutions and adapt to changing market conditions, they will need to balance the pursuit of global scale and efficiency with a deep understanding of local needs and preferences. By embracing a "glocal" mindset and fostering a culture of collaboration and innovation, cargo shipping companies can position themselves for success in an increasingly complex and competitive landscape. Moreover, the rise of e-commerce has created new opportunities for cargo shipping companies to cater to the needs of individual consumers. By leveraging data analytics and personalization technologies, they are able to offer tailored shipping solutions that meet the specific requirements of each customer. This includes options such as same-day or next-day delivery, as well as customized packaging and labeling. In essence, the transformation of international cargo shipping is being driven by the convergence of global and local forces. While technology is enabling companies to optimize their operations and reduce their environmental impact, the need to adapt to local market conditions is becoming increasingly critical. By embracing a "glocal" approach and investing in partnerships and collaboration, cargo shipping companies can unlock new opportunities for growth and innovation in the years to come. The Globally Local Approach As the cargo shipping industry continues to evolve, the importance of adapting to local market conditions is becoming increasingly clear. While global scale and efficiency are crucial, companies must also be able to respond to the unique needs and preferences of each region in which they operate. This "glocal" approach requires a deep understanding of local cultures, regulations, and infrastructure, as well as the flexibility to tailor products and services accordingly. One example of a company that has successfully navigated this balance between global and local is DHL Express. With a presence in over 220 countries and territories, DHL has built a reputation for reliable and efficient international shipping. However, the company has also invested heavily in local partnerships and customized solutions to meet the specific needs of each market. In India, for instance, DHL has partnered with local courier services to expand its reach into rural areas, while in China, it has developed specialized solutions for cross-border e-commerce. As information technology restructures the work situation, it abstracts thought from action. Another key aspect of the "glocal" approach is the importance of collaboration and knowledge-sharing within the industry. As cargo shipping companies navigate the complexities of a rapidly changing landscape, they are increasingly turning to partnerships and industry associations to share best practices and drive innovation. This includes initiatives such as the Global Logistics Emissions Council (GLEC), which brings together leading companies and organizations to develop standardized methods for measuring and reducing greenhouse gas emissions from freight transport. 28 | www.insightssuccess.in March, 2024

Factors to When Choosing a Courier Service W hat are those factors you should consider when choosing a courier service for your business? The truth is, running a business is never easy. To remain in business, you have to look for ways of improving your business continuously. You to create awareness for your products or services, find customers, and so on. If it’s an online business that involves selling physical products, you also need to think of ways of delivering your products to customers. Consider As an online business owner, the shipping process of your products to customers is very important. Your customers should be able to receive the products they ordered within a given period. For that to be possible, you will need a courier service to help ship your products to customers. The kind of courier service you decide to use can make all the difference in your business. That is why it is imperative to use the very best courier service that can meet your needs. To choose the right courier service, you need to think about the requirements of your business. Knowing the needs of your business would help guide you in choosing the right one. For example, if you’re in the medical industry, finding a company that implements medical courier software solutions can be beneficial. Specialized software solutions offer customization options to cater to the unique needs of your business’ facilities and providers. Many courier services may look dependable on the surface but may actually be poor in their service delivery. To avoid such and choose the best courier service, the following factors should be considered: Tracking Capability/Track my International Parcel This is one of the major factors you should consider before choosing a courier service. A good courier service should provide global package tracking monitor the movements of a package while in transit. With a world package tracking number, you should be able to update customers on the delivery of their orders. that can be used to Alternatively, you should be able to provide customers with the tracking details of their order, so they can know the status of their package at all times while in transit. With the tracking details, your customers will be able to track their international parcels. This would help you eliminate issues like package loss in transit. So, before choosing a courier service, make sure you find out about their tracking capability. 30 | www.insightssuccess.in March, 2024 31 | www.insightssuccess.in March, 2024

come in contact with water or hit a hard object. You need to know if they would be able to care for your products while in transit properly. Sometimes you hear customers complain about receiving damaged or broken packages when delivered to them. So, since you don’t want such happening to your shipped products, ask the courier agency if they can handle fragile products or not. Do they usually handle fragile items for delivery? Ask about this so you can know if they are the right agency for you or not. Locations Covered If your business caters to many people in different locations, then you need to find a courier service that provides services in these areas. Like, interstate couriers in Melbourne, that help businesses to send packages or documents to customers or clients located in different parts of Australia. You need to understand that there are some couriers whose services do not cover all areas. You don’t want a carrier that would limit your business activities. So, find a courier that provides local and international deliveries for all locations. This would enable you to reach a wide range of people in different parts of the world. Financial paperwork strategy Experience When it comes to choosing a courier agency for your eCommerce business, experience matters. It would be best if you considered choosing a courier agency that has been in the business for many years. Those with many years of experience are usually more reputable and reliable when it comes to package delivery. You don’t want to put your customers’ orders in the hands of newbies that may end up damaging the package or take forever to deliver them to your customers. So, find a reputable courier agency with many years of experience in the industry. Speed Another important factor you need to consider before choosing a courier service is speed. It would be best to ask the courier agency how long it would take to deliver your packages. You want an agency that will be able to deliver your packages to customers as quickly as possible. You don’t want one that will take forever to deliver an order to customers. So, make sure you ask about this so can know if their service works for you or not. Specialization Another thing you need to know is that some courier agencies only specialize in specific things like parcels and mails, while others only on chemicals and other large items. So, you need to know the specialization of the courier agency you’re choosing. This will enable you to know if their service works for you or not. Safety and Security The safety of your shipped packages matter. A package may get lost or stolen in transit if the courier is not reliable. So, to avoid such, you should find an agency that will keep your orders safe while in transit from the point of shipping to the final destination. This is very important so that your customers can receive their orders in good condition. If you own an eCommerce store that delivers items to customers overseas, then you need to make sure the courier agency you choose is one that is reliable and dependable. This is very important to ensure the smooth delivery of packages to your customers. Cost Consideration Since you’ll be using their courier services a lot to ship orders to customers, the cost is an important part factor you should put into consideration before choosing a courier agency. Some agencies charge based on the weight and size of an item. In order words, the bigger the weight and size, the higher the cost, and vice versa. While on the other hand, some courier agencies charge customers based on the distance or location of the delivery. Care Another factor to consider before choosing a courier agency is their attitude towards care. Maybe the products you sell are fragile products that require a lot of care. For example, maybe your products are electronic gadgets that shouldn’t 32 | www.insightssuccess.in March, 2024

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Leading Companies in Courier and Cargo Industry