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Best practices to escape A-Z Guarantee claims - Insight Mailer

As an Amazon seller, you are aware of ODR (Order Defect Rate). It is one of the important metrics that define the performance of your seller account. Amazon policy is that the ODR percentage should not exceed 1% of the total orders.<br><br>A-Z Guarantee claim is one of the three elements that contribute to ODR percentages.<br><br>

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Best practices to escape A-Z Guarantee claims - Insight Mailer

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  1. Best practices to escape A-Z Guarantee claims

  2. What is Amazon A-Z Guarantee claims? These are claims that can be raised by the customers against the sellers. The claims are addressed to Amazon service center. https://www.insightmailer.com

  3. A customer can raise A-Z Guarantee claim under any one of the following conditions • The product received is not as described/ defined in the product page • The product received is either damaged or defective • The product is not delivered even after EDD (End of the Delivery Date) • Returns are not processed, delayed or refunded https://www.insightmailer.com

  4. Struggling to create rich, accurate and informative product pages? Let the experts handle it. Altius Technologies, (https://amzn.to/2NLfgmr) as pioneers in Amazon cataloging and listing, helps you create product pages that can bring in sales and reduce the product return rate. https://www.insightmailer.com

  5. Final thoughts Customers cannot file a claim immediately. Amazon policy is that they have to get in touch with sellers first before they file a claim. If they haven't received a reply from the respective seller in the next 48 hours, only then they can proceed to raise a claim. Though you have taken all the possible measures to provide the best purchase experience to your buyers, there are few situations you leave the customer dissatisfied. And the customer will get back to you to get things right. Amazon allows you 48 hours within which if you take the necessary steps to fix the issue, you can escape the claim. https://www.insightmailer.com

  6. THANK YOU https://www.insightmailer.com

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