1 / 43

Collaboration and Knowledge Sharing in the Public Sector Sharon Dawes Center for Technology in Government University

inez
Download Presentation

Collaboration and Knowledge Sharing in the Public Sector Sharon Dawes Center for Technology in Government University

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

    1. Collaboration and Knowledge Sharing in the Public Sector Sharon Dawes Center for Technology in Government University at Albany/SUNY

    4. Domains of digital government

    5. Policy domain

    6. Management domain

    7. Technology domain

    8. Domains of digital government

    9. CTG research themes Making a case for IT investment Using and sharing information Creating and using electronic records Managing intergovernmental projects Delivering services on the Web Designing a digital government

    10. Dual Focus

    11. Why study collaborative networks? Public demand for better govt performance Intractable public problems demand cooperation and information sharing So do the newest ideas about public services Technology is no longer a barrier But social, political, economic, & organizational factors still loom large

    12. Research on inter-organizational networks

    13. Research on inter-organizational networks

    14. Research on inter-organizational networks

    15. Research on inter-organizational networks

    16. Research on inter-organizational networks

    17. New Models of Collaboration for the Delivery of Government Services to Citizens and Businesses: A Multinational Investigation

    18. Definition of the research Scope: a multi-national investigation of new models of collaboration focusing primarily on the US & Canada but also accounting for trends in other parts of the world Objective: to enhance our understanding of multi-organizational partnerships engaged in the delivery of government services to citizens & businesses Methodology: retrospective comparative case studies

    19. Types of collaboration to be studied Public-public collaborations Public-nonprofit collaborations Public-private collaborations

    20. Research Partners International Research Centers: Centre Francophone dInformatisation des Organisation (CEFRIO): lead partner University of Bremen, Germany Institut d'Informatique - CITA,Belgium (and possibly Australia, Brazil, Italy) US Universities: (NSF Digital Govt grant) University at Albany, CTG: lead partner Indiana University, School of Public & Environmental Affairs University of Maryland/BC, Department of Information Systems (and up to two others)

    21. Dimensions to be studied

    22. Research Design Selection of about 25 collaboration projects Individual interviews with main stakeholders (10-12 per case) Coding and analysis of data using text analysis software Comparison across case studies all cases by collaboration type by policy domain by country identification of critical success factors and barriers to success

    23. US case studies New York State Geographic Information System Cooperative San Joaquin Valley Sustainable Economic Development Cooperative Access Indiana Information Network Potential case studies Internal Revenue Services E-File US Postal Service address change service

    24. Planned research results Series of individual case studies Practical decision and management support guide and executive briefing Journal articles International symposium

    25. Knowledge networking in the public sector

    26. Research on inter-organizational networks

    27. Knowledge networking study at CTG Three-year longitudinal study of the formation and operation of knowledge sharing networks in the public sector Create seven comparative case studies of knowledge sharing networks Study organizational, technological, & political factors and their interaction National Science Foundation KDI grant

    28. Knowledge network defined a combination of : inter-organizational relationships policies information content work processes technology tools and architectures brought together to achieve a collective purpose

    29. Case study projects Bureau of Shelter Services Council on Children & Families New York City Dept. of IT & Telecomm Office of Real Property Services Division of Municipal Affairs Statewide Central Accounting System GIS Clearinghouse

    30. Theory domains

    31. Theory domains

    32. Action domains

    33. Preliminary Model v.2

    34. Methods Applied projects with all agency groups ************************************************* Surveys: project goals and individual expectations Document analysis: legal & political environment Observation and liaison: processes Interviews: all elements Reflection meetings: all elements

    35. Overall Data Collection Plan

    36. Powerful variables (so far)

    37. Some Early Observations (interpret with care) Perceived benefits seem universal, perceived barriers are domain-specific Importance of leadership & self-interest Trust matters Knowledge ? information ? knowledge Knowledge creation and knowledge sharing Embed knowledge in the way people work Authority structures are not good predictors of IOR dynamics

    38. Planned research products Articles on main theoretical or methodological issues Individual case studies of network formation and function Synthesis of cases and refined model Practical recommendations for improved knowledge networking in the public sector

    39. Domains of digital government

    40. Policy domain

    41. Management domain

    42. Technology domain

    43. Domains of digital government

    44. Center for Technology in Government http://www.ctg.albany.edu

More Related