Shifting Gears: Driving the Future of Operational Strategy

1. 20 25 Shif ting Gears Operational Evolution Across Industries in the GCC 3.0 Ecosystem w w w . i n d u c t u s g c c . c o m

2. TABLE OF CONTENTS 1 . E x e c u t i v e S u m m a r y 03 2 . E v i d e n c e i n P r a c t i c e : I n s i d e I n d i a ’ s 04 L e a d i n g G C C s 3 . F a c t o r s D r i v i n g t h e G r o w t h a n d 35 E v o l u t i o n o f G C C O p e r a t i o n s i n I n d i a 4 . P r e d i c t i v e A n a l y s i s : F u t u r e T r e n d s i n t h e 38 I n d i a n G C C E c o s y s t e m 5 . C o n c l u s i o n 41

3. 03 EXECUTIVE SUMMARY Global Capability Centers (GCCs) are increasingly recognizing the criticality efficient operations as a cornerstone of their strategic value proposition. Beyond mere cost arbitrage, the operational excellence of a GCC directly impacts its ability to deliver high-quality services, drive innovation, and contribute to the parent organization's overall objectives. A significant trend emerging within Indian GCC 3.0 operations is the accelerated adoption of advanced technologies such as robotic process automation (RPA), artificial intelligence (AI), and machine learning (ML) to automate repetitive tasks, enhance decision-making, and improve process efficiency. This shift automation, where GCCs are leveraging these tools not just for cost reduction but to unlock new levels of productivity, accuracy, and agility. Companies are strategically investing in building these capabilities in their Indian GCCs to transform their operational landscape, enabling them to handle greater volumes, improve turnaround times, and ultimately deliver enhanced value to the global enterprise. signifies a move towards intelligent of streamlined and

4. 04 Evidence in Practice: Inside India’s Leading GCCs IT INDUSTRY: THE DIGITAL FRONTIER OF OPERATIONS The worldwide market for IT devices is projected to more than double from $2.14 trillion in 2025 to $4.80 trillion by 2034, showing a strong annual growth rate of 9.43%. This significant increase is mainly due to the expansion of data centers, devices, software, IT services, and communication services. Key factors driving this growth widespread use of Generative AI, the ongoing prevalence of cloud computing, and increasing cybersecurity to combat more frequent and complex cyberattacks. These trends are pushing businesses to prioritize technology adoption competitive and increasingly digital world. include the spending on to remain today's secure in

5. 05 OVERARCHING TRENDS IN GCC OPERATIONS: An analysis of the operational landscape within India's Global Capability Centers reveals several common trends that are prevalent across a multitude of industries. trends highlight the strategic direction in which GCCs are evolving, indicating a fundamental shift in their role and contribution to global enterprises. One of the most significant overarching trends is the integration of digital transformation as a core strategy. GCCs are no longer just adopting digital tools; they are embedding them into the very fabric of their operations to enhance efficiency, foster innovation, customer experience. This digital transformation is manifested in several integration of AI and Machine Learning (ML) is rapidly becoming a cornerstone of GCC 3.0 operations, with a significant majority actively involved in AI and ML projects. This widespread adoption indicates a fundamental shift towards leveraging these technologies for automating routine tasks, deriving actionable insights from vast datasets, and developing new products and services. Furthermore, GCCs are increasingly embracing cloud computing for its scalability, flexibility, and ability to provide access to advanced data processing capabilities. Cloud adoption is not merely an IT strategy but a foundational element for operational agility across various business functions. As digital adoption and data handling increase, a strong focus on cybersecurity and data privacy has emerged as a critical operational priority for GCCs, ensuring robust security measures and compliance with evolving regulations. Another prominent trend is the shift towards innovation and high-value activities.1 GCCs are transcending their initial roles as basic service delivery centers and are increasingly focusing on R&D, product development, initiatives that directly contribute to the parent company's competitive evident in the establishment of Centers of Excellence (CoEs) in specialized domains such as AI, data science, and specific industry verticals. These CoEs serve as hubs for developing deep expertise and driving innovation. Additionally, there is a growing trend of GCCs taking on increasing ownership of end-to-end processes and product lifecycles, indicating a greater level of maturity and strategic importance within the global organizational structure. These overarching data privacy and improve and strategic key areas. The advantage. This is

6. 06 Talent undergoing a significant evolution. With the rapid advancement of technology, there is an increasing demand for skilled professionals in emerging technologies. GCCs are placing a strong emphasis on talent acquisition in niche areas like AI, data science, and cybersecurity to address this demand and build specialized teams. Recognizing the dynamic nature of the technology landscape, there is also a significant focus on upskilling and reskilling the existing employees remain abreast of the latest industry trends and technologies. adoption of hybrid and remote work models has become increasingly prevalent, offering employees greater flexibility and enabling GCCs to access a wider talent pool beyond traditional metropolitan areas. management within GCCs is also Finally, there is a clear trend towards closer integration with the parent company strategy. GCC 3.0 operations are increasingly aligning with the overall business objectives and strategic goals of the parent organization, activities directly support the global business strategy. This is facilitated communication and collaboration between GCCs and global headquarters, fostering transparency and alignment. As a result, GCCs are evolving into strategic partners in global operations and market expansion, playing a more significant role in driving the overall success of the enterprise. ensuring that their by enhanced workforce to ensure Furthermore, the

7. 07 THE IT TREND CURVE: Automation, AI & Machine Learning Integration: The IT industry is at the forefront of leveraging automation. Repetitive tasks such as code deployment, system incident management automated through specialized tools. Integrating Intelligence (AI) and Machine Learning (ML) further transforms operations by enabling proactive problem detection, intelligent resource allocation, systems. AI-powered analytics can predict potential system resource utilization based on demand patterns, and even automate responses to security threats. intelligent monitoring, are scripting and increasingly and Artificial and self-healing failures, optimize Cloud Computing and Cybersecurity: The widespread adoption of cloud computing has fundamentally altered IT operations. Cloud platforms offer scalability, flexibility, and cost-effectiveness, organizations to rapidly provision resources and adapt to changing needs. However, this shift has also amplified the importance of cybersecurity. Protecting infrastructure in the sophisticated security measures, including advanced threat encryption, and robust access controls. Cybersecurity is no longer an afterthought but an integral component of IT operations, demanding continuous proactive defense strategi allowing data and cloud requires detection, data monitoring and Agile Traditional waterfall development models are giving way to more iterative and collaborative approaches like Agile and DevOps. Agile methodologies emphasize flexibility, rapid iteration, collaboration between development teams and business stakeholders. extends this collaboration to include IT operations, fostering a culture of shared responsibility, continuous integration, and continuous delivery. This approach enables faster release cycles, improved software quality, and enhanced responsiveness to evolving business requirements. and DevOps Methodologies: and close DevOps

8. 08 WHAT’S FUELING THE SHIFT? Increasing Demand for Speed, Efficiency, and Innovation: The rapid pace of technological advancement and the constant pressure to deliver new features and services quickly drive the adoption of automation and agile methodologies. Businesses need to innovate faster and respond to market demands with agility. Need for Scalability and Security in IT Solutions: The exponential growth of data and the increasing sophistication of cyber threats necessitate a scalable and secure IT infrastructure. Cloud computing provides the scalability needed to handle fluctuating workloads, while advanced cybersecurity measures are essential to protect sensitive information and maintain business continuity.

9. 09 PROJECTED TRAJECTORY: Continued Integration of AI in Software Development and IT Operations: We anticipate a deeper integration of AI across the software development lifecycle and IT operations. AI-powered tools will assist in code generation, automated testing, predictive maintenance of IT infrastructure, and intelligent automation of incident resolution. Expansion of Cloud Services, with a Focus on Edge Computing: While centralized cloud platforms will remain dominant, we expect a significant expansion of edge computing. This distributed computing paradigm brings computation and data storage closer to the source of data, enabling lower latency and real-time processing for applications like IoT devices and autonomous systems. Hybrid and multi-cloud strategies will also become more prevalent, allowing organizations to leverage the strengths of different cloud providers. In conclusion, to fully capitalize on the transformative influence of AI and cloud technologies, Indian GCCs must strategically prioritize advanced skill development, cultivate innovation-centric ecosystems, and adeptly navigate the evolving technological and regulatory landscape. This proactive approach will be crucial in solidifying their indispensable role within the global digital economy. The following companies are key leaders in the global IT industry, known for their technological innovation, digital expertise, and large-scale impact across software development, cloud computing, AI, and enterprise solutions: “Global Capability Centres (GCCs) in India are driving decision-making for global firms and are no longer just back offices,” said AI data cloud company Snowflake’s CEO Sridhar Ramaswamy.

10. 10 Microsoft India Development Center (IDC): Operations: The Microsoft India Development Center (IDC) is a significant global arm of Microsoft, with a presence in Hyderabad, Bengaluru, and other strategic locations. It plays a crucial role in software development, innovation, and product engineering for major Microsoft products and services, including Windows, Office Suite, and Azure cloud services. The IDC is one of Microsoft's largest development centers outside the US, contributing significantly to the company's global product transformation initiatives. development and digital Technologies: technologies, including Microsoft Azure for cloud services, various AI and ML platforms for integrating intelligence into their products, and a multitude of programming languages and development tools to build and maintain complex software systems. The IDC leverages a wide array of Partners: Microsoft collaborates with various partners in India. They have a strategic alliance with TCS (Tata Consultancy Services) for launching a virtualization Center of Excellence in Chennai. Microsoft also outsources internal tech support to Infosys. Additionally, they partner with companies like RailTel, Apollo Hospitals, Bajaj Finserv, Mahindra Group, and upGrad to accelerate AI adoption and innovation. They also collaborate with academic institutions like ISRO and IITs for research and development initiatives. Furthermore, Microsoft has a strong partner ecosystem, including companies like TCS, Accenture, which utilize Microsoft technologies. Wipro, HCLTech, and AMAZON: GOOGLE: Google India (Bengaluru, Hyderabad) focuses on AI/ML research, engineering, and cloud services (Google Cloud) Amazon India (Hyderabad, Bengaluru) handles AWS development, e-commerce platforms, and AI-driven solutions like Alexa. CISCO: APPLE: Cisco’s works solutions, and networking.c GCC on (Bengaluru) networking cybersecurity, software-defined Apple India (Hyderabad, Bengaluru) focuses on map development, AI projects, and design innovation.

11. 11 Manufacturing: The Rise of Intelligent Production Manufacturing GCCs in India, exemplified by Bosch Global Software Technologies, are central to the intelligent production revolution. They leverage Industry 4.0 technologies for smart factories, resilient supply chains, and sustainable practices, driven by demands for customization and sustainability. Predictive analysis indicates greater AI-driven maintenance and widespread 3D printing adoption, areas where Indian GCCs are strategically positioned to innovate and provide crucial value to global manufacturing operations. STRATEGIC SHIFTS IN THE MANUFACTURING LANDSCAPE Smart Factories and Industry4.0 (IoT, Robotics, Automation): The manufacturing sector is undergoing a profound transformation driven by the principles of Industry 4.0. This involves the integration of the Internet of Things (IoT), advanced robotics, artificial intelligence, and data analytics to create "smart factories." These interconnected systems enable real-time monitoring of production processes, predictive maintenance of equipment, adaptive manufacturing based on demand, and enhanced overall efficiency. Automation extends beyond simple repetitive tasks to more complex operations, improving precision and reducing human error. Supply Chain Resilience and Flexibility: Recent global events have highlighted the vulnerability of traditional linear supply chains. The focus is now shifting towards building more resilient and flexible supply networks. This involves diversifying suppliers, establishing regional production hubs, leveraging digital technologies for real-time visibility across the supply chain, and implementing agile manufacturing processes that can adapt quickly to disruptions and changing demand patterns. Sustainable Manufacturing Practices: Environmental concerns and regulatory pressures are driving a strong trend towards sustainable manufacturing. This includes adopting circular economy principles, reducing waste and emissions, using sustainable materials, optimizing energy consumption, and implementing eco-friendly production processes. Companies are increasingly recognizing the business benefits of sustainability, including cost savings, enhanced brand reputation, and reduced environmental impact.

12. 12 DRIVING FORCES BEHIND THE SHIFT: Increased Demand for Customization, Speed, and Precision: Consumers are increasingly demanding personalized products delivered quickly and with high levels of precision. technologies and flexible manufacturing systems enable manufacturers to meet these evolving demands. Smart factory Pressure to Reduce Carbon Footprint and Increase Sustainability: Growing awareness of climate change and regulations are pushing manufacturers to adopt more sustainable practices throughout their value chains. stricter environmental PREDICTIVE ANALYSIS: Greater Adoption of AI-Driven Predictive Maintenance: AI and ML algorithms will be increasingly used to analyze sensor data from machinery to predict potential failures before they occur. This will enable proactive maintenance, minimize downtime, reduce repair costs, and extend the lifespan of equipment. Widespread Use of 3D Printing for Customized Manufacturing: Additive manufacturing, or 3D printing, will become more prevalent for producing customized parts, rapid prototyping, and even small-batch production. This technology offers greater design flexibility, reduces material waste, and enables on- demand manufacturing. Forecasting indicates that manufacturing-focused Global Capability Centers in India are set to become increasingly central to addressing worldwide needs for tailored, swiftly delivered, and high-precision goods through their expanding proficiency in intelligent production systems and adaptable manufacturing approaches. Concurrently, these centers are anticipated to play a vital role in propelling sustainability agendas throughout international supply networks by creating and implementing environmentally conscious methodologies to satisfy growing ecological imperatives and consumer inclinations. This dual strategic emphasis on heightened personalization and environmental responsibility is poised to solidify their standing as essential centers for ingenuity and value generation within the global manufacturing sector. Infineon CEO Jochen Hanebeck said: “India is an important, strategic market for Infineon, presenting immense opportunities for growth. The market will become even more important in the future. We have set ourselves an ambitious target to achieve €1bn in annual revenues in India by 2030.”

13. 13 Major global manufacturers across the automotive, aerospace, and industrial sectors are increasingly establishing Global Capability Centers (GCCs) in India. These centers are evolving into strategic hubs for innovation and advanced manufacturing solutions, leveraging India's skilled talent. Some of them are: Bosch Global Software Technologies: Operations: Bosch Global Software Technologies in India is a major hub for the development of advanced software solutions, supporting Bosch's international operations. The center focuses on IoT, automation, and smart mobility technologies, playing a key role in research that supports Bosch's products in these areas. Bosch India also oversees Bosch Vietnam, showcasing how Indian talent is taking on global managerial roles. Technologies: The GCC leverages IoT platforms for connected devices and systems, automation technologies including robotics, and AI/ML for design optimization and predictive maintenance in manufacturing processes. Partners: Bosch has various partnerships and alliances. They collaborate with Microsoft for cloud solutions and SAP for enterprise solutions. Bosch also partners with Amazon Web Services for cloud services. They have a consulting and rollout partnership with Intland Software. Additionally, Bosch works closely with PTC for industrial innovations. In India, Bosch partners with various NGOs for their CSR projects. They also have partnerships with companies like ATS Elgi and Snap-on for automotive service equipment. Schneider Electric: GCC in Bengaluru focuses on product design, IoT integration, and energy management solutions. Hitachi Energy: The Global Technology and Innovation Center in Chennai executes end-to-end power transmission projects globally. Metso: Expanded its GCC in Vadodara for sustainable energy solutions and engineering. ABB: ABB Innovation Center in Bengaluru (the largest engineering hub for ABB globally) focuses on process automation and R&D. John Deere: GCC in Pune (Technology Center India) supports global SAP, intelligent solutions, and channel applications for agricultural machinery.

14. 14 RETAIL: REIMAGINING THE CUSTOMER JOURNEY The retail sector is undergoing a significant transformation, driven by evolving consumer expectations and technological advancements, 1 particularly within the Global Capability Center (GCC) domain. Retail GCCs are at the forefront of reimagining the customer journey by spearheading initiatives in omnichannel integration, leveraging artificial intelligence for personalized experiences, and optimizing complex supply chain networks. This strategic focus aims to create seamless and engaging shopping experiences across all touchpoints, enhancing customer satisfaction and driving operational efficiencies for global retail enterprises. THE PULSE OF RETAIL: TRENDS DRIVING TRANSFORMATION: Omnichannel Retail (Blending Online and Offline): The lines between physical and digital retail are blurring. Omnichannel strategies aim to provide a seamless and consistent shopping experience across all touchpoints, whether it's online stores, physical locations, mobile apps, or social media. This includes features like buy online, pick up in-store (BOPIS), seamless returns across channels, and consistent branding and messaging. AI-Driven Personalization and Customer Experience: Retailers are increasingly leveraging AI and data analytics to understand individual customer preferences, predict future behavior, and personalize the shopping experience. This includes personalized product recommendations, targeted promotions, AI- powered chatbots for customer service, and dynamic pricing based on demand and customer profiles. Supply Chain Optimization: Efficient and agile supply chains are crucial for meeting the demands of omnichannel retail and delivering a positive customer experience. This involves optimizing inventory management, streamlining logistics, utilizing predictive analytics for demand forecasting, and exploring last-mile delivery solutions.

15. 15 BEHIND THE SHIFT: Shift in Consumer Behavior Towards Online and Hybrid Shopping: Consumers increasingly expect the convenience of online shopping combined with the tactile experience of physical stores. They demand a consistent and integrated experience across all channels. The Need to Enhance Customer Engagement and Streamline Logistics: In a highly competitive retail landscape, personalized experiences and efficient delivery are key differentiators for attracting and retaining customers. FUTURE TRENDS UNCOVERED: Retailers Will Continue to Invest in AI and Automation for Enhanced Shopping Experiences: We expect further adoption of AI-powered personalized virtual assistants, checkout systems. In-store robotic inventory management and shelf-scanning robots, will also become more common. Further Integration of AR/VR for Virtual Shopping Experiences: Augmented technologies will offer increasingly immersive ways for customers to browse products, visualize them in their own spaces, and even experience virtual showrooms, bridging the gap between online and offline shopping. and virtual reality visual and search, automated such automation, as Within India's Global Capability Center ecosystem, retail companies face a future heavily influenced by advanced technologies. Expect increased adoption of AI and automation to optimize internal operations, enhance data-driven decision-making across global markets, and improve efficiency. The integration of AR/VR will likely focus on internal applications like training and collaboration. This opportunities for Indian GCCs to become crucial hubs for driving global operational innovation in retail. Realizing this requires investments in upskilling talent in AI/AR/VR and fostering a strong culture of innovation within these centers. Leading the charge in establishing sophisticated operational hubs, these prominent companies within the Gulf Cooperation Council's (GCC) retail sector are strategically leveraging Global Capability Centers to enhance their market dominance. These centers are integral to their efforts in streamlining operations, driving innovation, and optimizing customer engagement across the region. evolution offers excellence and

16. 16 WALMART GLOBAL TECH INDIA Operations: Walmart Global Tech India develops solutions for retail operations, supply chain management, commerce through the use of AI and data analytics. The center supports Walmart's global retail innovation, especially in the omnichannel and digital sectors, utilizing India's skilled tech talent to improve customer engagement supply chain management. and e- and efficient Technologies: Walmart's GCC in India utilizes AI and ML for personalized recommendations and optimization, along with data analytics platforms and cloud managing e-commerce platforms and processing large datasets. supply chain solutions for Partners: Walmart has strategic tie-ups with Indian technology firms, including Tata Consultancy Services (TCS), Wipro Ltd, and Infosys Ltd for IT services. They also have partnerships with Cognizant, Accenture, IBM, SofTech. Walmart Indian startups like KBCols Sciences, GreenPod Labs, and Cropin to enhance their U.S. supply chain efficiency and sustainability. They also partner with Flipkart and PhonePe, which are part of the Walmart Group in India. UST collaborates Global, and with SAKS FIFTH AVENUE LOWE’S: TARGET: ADIDAS: TESCO: GCC in Bengaluru developed self- checkout systems for 1,700 U.S. stores, enhancing transactions and cost efficiency. GCC in Bengaluru focuses on analytics transformation, supply chain, and digital innovation. GCC in India (specific location not detailed) works on e-commerce innovation and customer experience. GCC in Bengaluru supports global retail operations, including merchandising and inventory management. GCC in Bengaluru manages Saks.com, handling merchandising, digital operations, and inventory allocation.

17. 17 Aviation: Navigating Towards Efficiency and Sustainability The global aviation industry is navigating a complex landscape marked by escalating operational expenditures and increasing demands for environmentally sustainable practices. Faced with these dual pressures, aviation companies are strategically turning towards innovative solutions, with Indian Global Capability Centers (GCCs) emerging as significant partners in this transformation. These centers, leveraging India's extensive talent pool and technological prowess, are playing an increasingly vital role in driving digital advancements, optimizing operational efficiencies through artificial intelligence and data analytics, enhancing the overall passenger journey, and contributing to crucial sustainability objectives. By centralizing key functions and fostering a culture of innovation, Indian GCCs are helping aviation organizations improve their bottom lines, streamline their operations, and effectively navigate the dynamically evolving global market. THE CHANGING SKIES: Digitization of the Aviation Industry: The aviation sector is embracing transformation across various operations, including planning, management, scheduling, and services. This involves the use of digital platforms, applications, and data analytics to improve efficiency, reduce costs, and passenger experience. Predictive Analytics for Flight Operations and Maintenance: Airlines are leveraging big data and AI to analyze flight patterns, and aircraft sensor information to optimize flight routes, predict maintenance minimize delays. This proactive approach helps operational efficiency, reduce fuel consumption, and enhance safety. Sustainability Planes, aviation growing pressure to reduce its environmental This is driving investment in sustainable technologies such as electric and hybrid-electric aircraft for shorter routes, as well as the development adoption of aviation fuels (SAFs) derived from renewable sources. (Electric Biofuels): industry The faces digital increasingly flight traffic data, weather impact. air maintenance passenger aviation potential issues, and mobile improve and sustainable enhance the

18. 18 REASONS FOR THE TREND: Need for Operational Efficiency and Cost Reduction: The aviation industry is highly competitive, and airlines are constantly seeking ways to optimize operations, reduce fuel costs, and minimize disruptions to improve profitability. Increasing Regulatory Pressure on Emissions and Sustainability: Governments and international organizations are implementing stricter regulations to reduce greenhouse gas emissions from the aviation sector, driving the adoption of sustainable practices and technologies.

19. 19 ANTICIPATING WHAT’S NEXT: Increased Use of AI to Optimize Flight Routes and Minimize Delays: AI-powered air traffic management systems will become more sophisticated, enabling more efficient routing, reduced congestion, delays. AI will also play a larger role in optimizing airport operations, such as gate allocation and baggage handling. and fewer Greater Investment in Sustainable Aviation Technologies: We anticipate advancements in battery technology and electric propulsion systems, leading to the deployment of electric aircraft for regional flights. The production and adoption of sustainable aviation fuels will also scale up as the industry strives to meet its emissions reduction targets. The market is projected substantial growth, with the number of centers and the total workforce expected to increase significantly by the year 2030. This continued expansion sustained demand for the cost-effective and talent-rich solutions centers. Furthermore, GCCs are expected to evolve beyond their becoming increasingly integrated into the core strategies of aviation companies and undertaking more complex and strategic functions. The continuous advancements in technologies such as AI, machine learning, and cloud computing will further empower these centers to deliver enhanced value in critical areas like predictive maintenance, personalized passenger sustainable operations. significant to experience underscores the offered by these traditional roles, experiences, and Bharath M, vice-president in US-based IT research advisory Everest Group, said the growing adoption of the GCC model by airlines underscores its value in meeting the industry’s high demands for real-time customer support, managing high-value transactions, and ensuring agile operations. “ With American Airlines in Hyderabad, Delta Airlines in Bangalore, and now Lufthansa joining, India is cementing its position as a strategic hub for global aviation innovation”.

20. 20 Lufthansa Global Capability Center in Bengaluru, India: Operations: Lufthansa's center Bengaluru focuses on driving digital transformation for the Lufthansa Group. This includes enhancing software and product development, support for Lufthansa products, and developing future-ready and sustainable aviation IT products and data-driven solutions. The center works on critical functions such as finance, flight navigation, network and schedule design, and aircraft and crew operations. They leverage technologies like AI, cloud computing, and data analytics to optimize airline operations and improve customer experiences. in increasing Systems' Technologies: cutting-edge technologies, including AI- driven solutions (leveraging Topaz), cloud technologies (like Infosys Cobalt Airline Cloud), and data-driven applications to enhance the airline's IT infrastructure and efficiency. The center utilizes Infosys operational Partners: Lufthansa has a long-term collaboration with Infosys, a leading Indian IT services company, to establish and operate this global capability partnership combines Lufthansa's deep aviation expertise advanced technology capabilities. and consulting center. This with Infosys' Collins Aerospace (RTX): GE Aerospace: Boeing: Airbus: Honeywell: GCC in Bengaluru focuses on aerospace R&D, digital solutions, and commercial and defense aircraft engineering. GCC in GCC in Bengaluru and Hyderabad focuses on aerospace technologies, automation, and IoT for aviation systems. The John F. Welch Technology Centre in Bengaluru employs 1,200 engineers working on engines like Leap and GEnx, and the Rise platform. GCC in Bengaluru and Hyderabad supports avionics, mechanical systems, and software for aerospace applications. Bengaluru works on aerospace engineering, digital transformation, and avionics development.

21. 21 Gaming: Leveling Up the Experience These centers facilitate round-the-clock workflows, leverage local expertise in emerging technologies like AI and cloud gaming, and contribute significantly to creating high-quality gaming experiences for a global audience. The presence of major players like Ubisoft in India, with their extensive operations in Pune and Mumbai, exemplifies the strategic importance of GCCs in the gaming ecosystem. These studios are integral to the global development pipelines of AAA franchises, highlighting how GCCs are not just support functions but vital production centers driving innovation and contributing directly to the industry's growth.

22. 22 THE NEXT LEVEL: EMERGING GAMING TRENDS: Cloud Gaming and Digital Distribution: Traditional physical game sales are increasingly being replaced by digital distribution platforms. Cloud gaming services are emerging, allowing players to stream games directly to their devices without the need for high-end hardware. This offers greater accessibility and flexibility. Cross-Platform Play and Online Gaming Communities: Enabling players to connect and play together across different gaming consoles and PC platforms is becoming increasingly common. This fosters larger online communities and enhances the social aspect of gaming. AI and Machine Learning in Game Design: AI is being used to create more intelligent and dynamic non- player characters (NPCs) that react realistically to player actions. ML algorithms are also being employed to personalize gameplay experiences, adapt difficulty levels, and even assist in game design and testing. CATALYSTS BEHIND GAMING TRENDS: Rise of eSports and Global Gaming Communities: Competitive gaming and online interactions are significant drivers of engagement and revenue in the gaming industry. Cross-platform play facilitates larger and more vibrant online communities. The Demand for More Immersive, Personalized Gaming Experiences: Players are seeking more engaging and tailored experiences. AI and ML contribute to creating more realistic and adaptive game worlds.

23. 23 What’s NEXT? Enhanced Use of VR and AR in Gaming: Virtual and augmented reality technologies will continue to evolve, offering interactive gaming experiences beyond traditional screens. We may see the rise of more mainstream VR/AR gaming platforms and titles. more immersive and Increased Focus on Real-Time Multiplayer Experiences and Virtual Economies: Expect more complex and persistent online game worlds with thriving virtual economies, where players can interact, trade, and build communities. The metaverse concept will likely intersect with the gaming industry, creating new forms of social and economic interaction within virtual environments. The Global Capability Center (GCC) ecosystem is expected to be central to the future of gaming, particularly in the advancement of VR/AR and metaverse-style experiences. GCCs, especially those in tech-rich areas, will likely become key centers for creating VR/AR applications, immersive worlds, and the necessary infrastructure for online games with virtual economies. Their capacity to efficiently scale development teams and utilize expertise in 3D modeling, real-time graphics, and blockchain will be vital for making these advanced gaming experiences widely accessible. We can anticipate GCCs housing specialized teams focused on VR/AR content, virtual economy design, and the development of robust multiplayer platforms, reinforcing their strategic significance for the gaming industry's evolution. “Our expansion in India marks a huge milestone in Flutter’s growth and shows our continued commitment to investing in top talent to drive business growth globally. With centres of excellence for data engineering, game integrity services, customer procurement and finance, and through the power of the Flutter Edge, the Hyderabad GCC is designed to foster creativity and growth and strengthens our presence in the Indian employment and skills market,” said Phil Bishop, Chief Operating Officer, Flutter Entertainment. and HR operations,

24. 24 Ubisoft India (Pune & Mumbai): Operations: Ubisoft, a global gaming giant, has a substantial presence in India with studios in Pune and studios are integral parts of Ubisoft's global game development contributing to major AAA game franchises such as Assassin's Creed, Far Cry, and For Honor. Their operations various aspects of game development, including art production, level design, programming, testing, assurance. These Indian studios are not just support centers; they are full-fledged production hubs actively contributing to the creation of globally successful games. Mumbai. These pipeline, encompass and quality Technologies: Ubisoft's India operations leverage a wide development technologies, proprietary game standard software for 3D modeling and animation, and various testing and quality assurance tools. Their expertise in areas like real-time rendering, AI in games, and development. array of game including industry- engines, teams possess cross-platform Partners: As part of a global organization, Ubisoft India collaborates Ubisoft studios worldwide. engage with local talent and educational institutions to foster game development skills in the region. with They other also Zynga (Take-Two Interactive): Rockstar Games: Electronic Arts (EA): Tencent: GCC in Hyderabad focuses on game development, testing, and analytics for titles like FIFA and Battlefield. GCC in Bengaluru focuses on mobile game development and live operations for games like FarmVille. GCC in Mumbai supports gaming operations, localization, and analytics for games like PUBG Mobile (via investments in Indian studios). GCC in Bengaluru works on game development support, including testing and analytics for titles like Grand Theft Auto.

25. 25 Healthcare: Towards Personalized and Proactive Care The current market size of the global healthcare industry in 2025 is projected to be approximately USD 9,255.77 billion. This represents a growth from USD 8,778.73 billion in 2024, indicating a compound annual growth rate (CAGR) of 5.4%. The growth is attributed to various factors, including advancements in telehealth, digital health initiatives, and increasing healthcare expenditures aimed at improving access and quality of care. The trends that are driving the growth are: Trends: Telemedicine and Digital Health: The adoption of digital technologies for remote healthcare delivery has accelerated significantly. platforms enable virtual monitoring of patients, and digital prescriptions, improving access to care and convenience. AI and Data Analytics for Diagnostics: AI and machine learning algorithms are being used to analyze medical images (like X-rays and MRIs), patient data (electronic genomic information to assist in faster and more accurate diagnoses of various conditions. Personalized Medicine and Genomics: Advances in genomics are enabling a more personalized approach to healthcare. individual's genetic makeup, treatments can be tailored to their specific needs and predispositions, leading to more effective outcomes. Telemedicine remote cosultations, health records), and By analyzing an

26. 25 Reasons for the Trend: COVID-19 Acceleration in Digital Health Solutions: The pandemic highlighted the need for remote care options and accelerated the adoption of telemedicine and digital health platforms. Growing Focus on Personalized, Patient-Centric Care: The healthcare industry is shifting towards a more patient-centered model that emphasizes individual needs and preferences. Personalized medicine aims to provide the right treatment to the right patient at the right time.

27. 27 Predictive Analysis: A Shift Towards More Preventative and Personalized Care Models: We anticipate a greater preventative healthcare through early detection, risk assessment based on genetic and lifestyle personalized wellness programs. emphasis on factors, and Continued Adoption of AI in Clinical Decision Support: AI-powered tools will become increasingly integrated into clinical workflows, healthcare professionals diagnosis, treatment planning, drug discovery, and patient monitoring. assisting with Predicting the trajectory of healthcare, we foresee a significant move towards proactive and tailored care, involving early detection, personalized risk assessment, and customized wellness strategies. Furthermore, Artificial Intelligence is expected to become even more deeply embedded in clinical practice, providing invaluable support in diagnosis, treatment strategies, medication development, and continuous patient monitoring. Indian GCCs are anticipated to be major hubs for driving this growth through their expertise in technology and data analytics. P.Phani Mitra B, Global CIO & CDO at Dr Reddy’s Laboratories (DRL), shared his vision for developing world-class Global Capability Centers (GCCs) in India. Mitra emphasised three critical pillars for success: efficiency, differentiated capabilities, and integration. Efficiency at scale is not just about cost savings; it is about streamlining operations to eliminate redundancies and boost productivity, which is essential as companies expand globally, he noted.

28. 28 Siemens Healthineers India (within the GCC ecosystem): Operations: Siemens Healthineers' GCC in India, particularly in Bengaluru, is a vital hub for global R&D, contributing to the design, development, and manufacturing of medical devices and healthcare IT solutions. This center demonstrates end-to-end ownership of key product development stages. Technologies: The leveraging Artificial Intelligence (AI) for advanced medical imaging and diagnostics. It also focuses on digital platforms and data analytics to improve healthcare delivery and personalize patient care globally. The establishment Competence (CoCs) for AI and GenAI further accelerates innovation. Bengaluru GCC excels in of Centers of Partners: As a key part of the global Siemens Healthineers network, the India GCC collaborates extensively with its international counterparts. It also strategically partners with local technology firms, research institutions like the Indian Institute of Science (IISc), and the startup ecosystem to drive innovation for both the Indian and global markets. For instance, Siemens Healthineers has partnered with Narayana Health (NH) to advance cardiovascular care and digital transformation, and with HealthCare Global Enterprises Ltd (HCG) to personalize cancer care through AI and imaging. They also collaborate with companies like Terumo to strengthen cardiac care through training and technology. Apollo Hospitals: Medtronic: AstraZeneca: Providence: GCC in Hyderabad and Bengaluru works on clinical research, medical device innovation, and regulatory compliance. GCC in Chennai and Bengaluru focuses on clinical research, pharmacovigilance, and digital health solutions. The Hyderabad GCC pioneers information services and healthcare solutions aligned with global health missions. While not a traditional MNC, its GCC in Hyderabad leverages AI/ML for the Clinical Intelligence Engine, supporting clinical decisions.

29. 29 Automobile: Driving Towards Autonomy and Electrification The automotive industry is currently at a fascinating crossroads, marked by two powerful and interconnected trends: the rise of autonomous vehicles and the rapid shift towards electric mobility. These transformations, coupled with the increasing integration of connected technologies and the imperative for smarter supply chains, are fundamentally reshaping how vehicles are designed, manufactured, and experienced. 2 This overview will delve into these key trends, the driving forces behind them, and offer a glimpse into the anticipated future of the automotive sector. Trends: Autonomous Electric automotive undergoing transformation driving vehicles and electric powertrains. vehicle technology promises to enhance safety and efficiency, while electric vehicles aim to reduce emissions and reliance on fossil fuels. Vehicles Mobility: industry a towards and The Connected Integration): vehicles equipped connectivity and sensors, transforming "connected enables features like real- time infotainment systems, over- the-air software updates, and advanced features. Cars (IoT Supply Chain Optimization (Smart Automakers are leveraging data analytics and digital technologies their complex global supply chains, improving efficiency, reducing costs, enhancing responsiveness to demand fluctuations. Modern increasingly with internet Logistics): is are major self- to optimize them cars." into This Autonomous and navigation, safety

30. 30 Reasons for the Trend: Shift Towards Sustainability and Reduced Carbon Growing environmental concerns and government regulations are driving the transition to electric vehicles and manufacturing practices. Predictive Analysis: Expansion Infrastructure: Significant investment in charging infrastructure will be crucial to support the widespread electric vehicles. Battery technology will also continue to improve, increasing range and reducing charging times. of Electric Vehicle Emissions: adoption of more sustainable Consumer Demand for Smarter, More Connected Experiences: Consumers increasingly their vehicles to be integrated with their digital lives, offering advanced connectivity infotainment features. Increased Companies for Autonomous Vehicle Technologies: The development of fully autonomous vehicles requires expertise in software, sensors, intelligence. We collaboration and between traditional technology companies. Collaboration with Tech expect artificial continued convergence automakers and and expect even and

31. 31 Renault Nissan Technology and Business Centre India (RNTBCI) Operations: Situated in Chennai, RNTBCI exemplifies the strategic importance of Global Capability Centers for the Renault-Nissan-Mitsubishi functions as a central hub, leveraging India's talent pool for global engineering, R&D, and business operations. RNTBCI's activities engineering, vehicle design and development, CAE, IT, digital transformation, optimization, demonstrating end-to-end ownership for various global vehicle programs and strategic initiatives. This highlights how GCCs in India are not just support functions but integral to core global operations. Alliance. It span advanced and business process Technologies: RNTBCI harnesses India's technological prowess within the GCC framework. The center possesses significant expertise in key automotive technologies, including electric vehicle development (battery engineering, powertrain design), autonomous driving and ADAS, connected car platforms, VR/AR for design and simulation, and big data analytics for R&D and business intelligence. By centralizing these capabilities in its Indian GCC, Renault-Nissan gains a competitive edge through cost-effective innovation and access to a skilled workforce proficient in these emerging areas. Partners: As a vital node in the Renault-Nissan- Mitsubishi Alliance's global network, RNTBCI actively collaborates with other international R&D centers and business units, showcasing the interconnected nature of GCC operations. Furthermore, its engagement with the local Indian ecosystem – including suppliers, academic institutions (for talent development and research), and technology startups – demonstrates how GCCs can foster innovation and build localized expertise that contributes to the global organization's objectives. RNTBCI's partnerships exemplify the GCC model as a catalyst for both global collaboration and local ecosystem development. Mercedes- Benz: GCC in Bengaluru works on product design, R&D, and digital solutions for connected vehicles. Ford: Hyundai: Volvo: GCC in Chennai focuses on engineering, digital transformation, and global product development (though scaled down post- India exit). GCC in Hyderabad supports R&D, design, and connected car technologies for global markets. GCC in Bengaluru works on automotive engineering, electrification, and software development for vehicles.

32. 32 BFSI (Banking, Financial Services, and Insurance): Embracing the Digital Revolution The global Banking, Financial Services, and Insurance (BFSI) industry is projected to reach a market size of approximately USD 25.7 trillion by 2025, driven by rapid digital transformation, expanding financial inclusion, and growing demand for innovative financial products. The BFSI security market is expected to grow from USD 74.22 billion in 2025 to USD 220.97 billion by 2034, with a CAGR of 12.91%, highlighting cybersecurity's critical importance. The Asia-Pacific region, particularly countries like China, Japan, and India, is anticipated to lead growth due to the widespread adoption of digital banking and fintech solutions. These are the trends that are accelerating the growth: Trends: Digital Banking and Fintech Innovations: The BFSI sector is experiencing a rapid digital transformation. Online and mobile banking platforms are becoming the primary channels for customer interaction. Fintech companies are introducing innovative financial products and services, challenging traditional banking models. Blockchain and Cryptocurrency Adoption: Distributed ledger technology (blockchain) is being explored for its potential to enhance security and efficiency in financial transactions. Cryptocurrencies are also gaining traction as alternative digital assets. AI and Robotics in Fraud Detection and Risk Management: AI and machine learning algorithms are being deployed to analyze vast amounts of data to detect fraudulent activities and assess financial risks more effectively. Robotic process automation (RPA) is being used to automate repetitive back-office tasks, improving efficiency and reducing errors.

33. 33 Reasons for the Trend: Increasing Demand for Digital Transformation in Financial Services: Customers expect convenient and accessible digital financial services, similar to their experiences in other industries. Growing Concerns Over Security and Fraud: The increasing volume and sophistication of cyber threats and financial fraud necessitate the adoption of advanced security technologies like blockchain and AI- powered detection systems. Predictive Analysis: Blockchain and AI Will Continue Revolutionize Payments, Lending, and Insurance Processes: We expect blockchain to streamline cross-border payments, enhance the security of financial transactions, and potentially disrupt traditional lending and insurance models. AI will further financial automate credit scoring, and improve detection assessment across the financial landscape. to personalize advice, fraud risk and services Considering the current traction of blockchain and AI within Indian BFSI GCCs, predictive analysis points towards an increasingly inclusive and impactful integration. Many GCCs are actively moving from pilot projects to large-scale implementation of blockchain for secure transactions and cross-border payments, while AI is being deployed across customer service, fraud detection, and risk management. The establishment of specialized CoEs and collaborations with the local fintech ecosystem, including expansion into Tier-II cities for talent, underscores a broadening adoption. This inclusive trend suggests Indian BFSI GCCs are not just adapting but are becoming significant hubs for developing and scaling innovative, cost-effective blockchain and AI solutions tailored for both the Indian and global financial landscapes, driving greater efficiency and financial inclusion. Salim Ramji, CEO of Vanguard, said: “We are excited to be adding talent who will focus on AI, mobile, and cloud- based technologies that drive our business outcomes and deliver a world-class experience for our clients. Hyderabad was a great and obvious choice for us because of its diverse talent pool, an ecosystem of tech expertise and innovation mindset, and the friendly policies of the Telangana state government.”

34. 34 Goldman Sachs Services India: Operations: Goldman Sachs established its Global Capability Centers in Bengaluru and Hyderabad, which are essential to its worldwide operations. These centers support a wide array of services, including risk management, innovation, and financial analysis. Goldman Sachs Services India exemplifies how major financial institutions leverage India's talent to drive complex financial solutions and innovation, supporting the firm in maintaining a competitive edge and delivering global financial services efficiently. technological Technologies: The GCC utilizes AI and ML for applications like chatbots, fraud detection, and risk assessment, along with platforms and cloud technologies to manage and analyze vast amounts of financial data. big data analytics Partners: Goldman Sachs collaborates with various technology providers and leverages partnerships to enhance its operations in areas like onboarding new partnerships, human capital management, core engineering, and consumer business. They have partnered with institution in the MENA region, to provide discretionary services to wealth management customers. Goldman Sachs also has partnerships with more than 40 nonprofit organizations to conduct projects in India. Mashreq, a financial American Express: Broadridge Financial Solutions: JPMorgan: Citco: GCC in Bengaluru and Hyderabad handles technology, analytics, and operations, contributing over $2 billion to global tech spend. GCC in Gurugram and Bengaluru focuses on financial analytics, risk management, and customer experience. GCC in Hyderabad and Mumbai handles fund accounting, treasury management, and risk reporting for hedge funds. GCC in Bengaluru focuses on fintech R&D, investments, and corporate governance solutions.

35. 35 Factors Driving the Growth and Evolution of GCC 3.0 Operations in India Several key factors are responsible for the remarkable growth and continuous evolution of GCC 3.0 operations in India, making it the global hub for these strategic centers. Availability of a Large and Skilled Talent Pool: One of the most significant drivers attracting global companies to establish GCCs in India is the readily available large and highly particularly in technology and various other domain areas. India produces a vast number of graduates each year, with a significant proportion holding degrees in engineering, computer science, and other technical fields. Furthermore, there is an increasing availability of talent in specialized and high-demand areas such as artificial intelligence (AI), machine learning (ML), data science, and cybersecurity, which are crucial for the evolving needs of GCCs. The presence of a multilingual workforce also adds to particularly for GCCs that handle global customer support and operations. This abundance of skilled talent provides a continuous pipeline of qualified professionals for various GCC roles, making India a prime destination for companies seeking to build and scale their global capabilities. skilled talent pool, India's attractiveness, Cost-Effectiveness and Operational Advantages: India offers significant cost advantages compared to many other global locations, making it a compelling choice for companies looking to establish GCCs. These cost savings are realized across various aspects of operations, including talent acquisition and retention, infrastructure, and overall Despite the cost-effectiveness, GCCs in India can maintain high-quality outputs and service delivery, further enhancing the value proposition. Moreover, establishing GCCs in India efficiencies through the centralization of critical business functions, allowing parent organizations to streamline processes and improve overall productivity. The availability of premium Special Economic Zones (SEZs) and well-developed IT parks in major Indian cities provides world-class infrastructure and facilities that meet the specific corporations, further contributing to the operational advantages of setting up combination of cost-effectiveness and operational advantages continues to be a major factor driving the growth of the GCC 3.0 ecosystem in India. operational expenses. offers operational requirements of global GCCs in India. The

36. 36 Supportive Government Policies and Favorable Business Environment: Increasing Focus on High-Value Activities: The growth of the GCC 3.0 ecosystem in India is also significantly supported by encouraging government policies and a generally environment. The Indian government has implemented various initiatives to promote foreign investment and technology adoption, creating a conducive landscape for multinational companies to establish and expand their GCC 3.0 operations. These initiatives include the development of digital infrastructure, streamlined regulatory processes, and attractive incentives for setting up businesses in India. The availability of Special Economic Zones (SEZs) with specific benefits and incentives further attracts GCC investments. Additionally, the government has put in place policies to lower restrictions on Foreign Direct Investment (FDI) in most sectors, making it easier for global companies to invest in and operate GCCs in India. This supportive policy framework and the overall business- friendly environment play a crucial role in making India a preferred destination for global capability centers. The role of GCCs in India has evolved significantly over time, with an increasing focus on performing high-value activities such development (R&D), product innovation, rather than just serving as cost-effective service delivery centers. Many GCCs in India are now taking ownership of global products and platforms, contributing directly to enhancement, and strategic direction. This is further evidenced by the rapid growth in the number of Engineering, Research & Development (ER&D) focused GCCs being established in India, indicating a clear shift towards higher-value and more complex work being performed in these centers. This increasing focus on high-value activities underscores the growing strategic importance of Indian organizations, as they operational efficiency but also to driving global innovation and business growth. favorable business as research and and development, their development, GCCs contribute to their not parent only to

37. 37 Mature Ecosystem: India boasts a mature and well-established ecosystem that further strengthens its position as a leading GCC hub. This ecosystem includes a large network of experienced service providers who offer a wide range of support services to GCCs, from setting up operations to providing ongoing IT and business process management solutions. A thriving startup ecosystem in India also contributes to the dynamism and innovation within the GCC 3.0 landscape, with collaborations between GCCs and startups fostering the development of new technologies and solutions. Furthermore, India is home to numerous premier educational institutions that produce a steady stream of highly skilled graduates, meeting the talent requirements of GCCs across various industries. Collaborations between GCCs and these academic institutions, as well as with service providers and startups, create a synergistic environment that promotes innovation, knowledge sharing, and overall growth of the ecosystem. This mature and interconnected ecosystem provides a strong foundation for the continued success and expansion of GCCs in India.

38. 38 Predictive Analysis: Future Trends in the Indian GCC 3.0 Ecosystem: The Indian GCC 3.0 ecosystem is poised for continued growth and evolution, with several key trends expected to shape its future trajectory. Projected Growth in Number and Market Size: Forecasts indicate a significant continued growth in the number of GCCs operating in India, with projections suggesting that the market size could reach around $100 billion by 2030. Along with this increase in the number of centers, the total headcount employed by these GCCs is also expected to rise substantially, potentially surpassing 2.5 million professionals by the end of the decade. This sustained upward trajectory underscores the continued attractiveness of India as a global hub for capability centers and highlights the increasing strategic importance of these centers to multinational corporations. Evolution Towards More Strategic Functions: The roles and responsibilities of GCCs in India are anticipated to evolve further towards more strategic functions. There is an expected increase in the number of leadership roles and global mandates being handled by professionals working in GCCs located in India. This indicates a growing trust and confidence in the capabilities of the Indian workforce to manage critical and complex global operations. Furthermore, a trend is emerging where GCCs are transitioning from being purely cost centers to potentially becoming profit centers, taking on greater financial responsibility and contributing directly to the bottom line of their parent organizations. This shift is also reflected in an increasing focus on product ownership and greater accountability for overall business outcomes within the Indian GCC 3.0 ecosystem.

39. 39 Future Trends in Technology Adoption: The adoption of advanced technologies within Indian GCCs is expected to accelerate in the coming years. There will likely be an increased integration of artificial intelligence (AI) technologies, including Generative AI, across various functions to enhance efficiency, drive innovation, and improve decision-making. Hyper- automation, which combines robotic process automation (RPA) with AI and other advanced technologies, is also expected to gain prominence as companies look to further streamline their operations. The expansion of cloud adoption will continue, providing the necessary infrastructure for these technological advancements and enabling greater scalability and flexibility. Given the increasing reliance on digital technologies, a continued and heightened focus on cybersecurity will be crucial to protect sensitive data and ensure business continuity. Emerging Industries and Sectors: The sectoral footprint of GCCactivity in India is expected to broaden beyond the traditional dominance of IT and BFSI. Emerging industries and sectors are anticipated to witness increased GCC activity, including healthcare and life sciences, which are already showing remarkable growth. The retail and consumer packaged goods (CPG) sector is also expected to see further expansion of GCC 3.0 operations in India. Other sectors like energy and manufacturing, including segments like semiconductors, aerospace & defense, and automotive, are also poised to experience increased GCC activity in India. Additionally, there is a growing trend of mid-market firms recognizing the value proposition of establishing GCCs in India, further contributing to the diversification of the ecosystem.

40. 40 Potential Challenges and Opportunities: While the future of the Indian GCC ecosystem appears promising, there are potential challenges that need to be addressed. Increasing competition from other countries that are also emerging as GCC destinations could pose a challenge. The need for continuous upskilling and reskilling of the workforce to keep pace with rapidly evolving technologies will be critical for maintaining India's competitive edge. Data security and privacy concerns will also need to be addressed effectively as GCCs handle increasingly sensitive information. However, these challenges also present opportunities. There is significant potential for further innovation within the Indian GCC 3.0 ecosystem, with opportunities to develop cutting-edge solutions for global markets. Deeper integration of GCCs with the global operations of their parent companies will lead to greater strategic value creation. Furthermore, there are opportunities for expansion into new and emerging areas such as sustainability and clean energy, aligning with global priorities and creating new avenues for growth within the Indian GCC landscape.

41. 41 Conclusion: The Indian Global Capability Center (GCC) ecosystem has evolved into a critical component of the global business strategy for corporations. Focused case industries highlight the strategic importance of these centers in driving innovation, enhancing operational efficiency, and contributing to the overall growth of their parent organizations. The continued growth of the Indian GCC 3.0 ecosystem is underpinned by a strong foundation of talent, supportive policies, and a mature ecosystem. As GCCs in India increasingly focus on high-value activities and adopt emerging technologies, they are solidifying India's position as the leading destination for global capability centers, playing a pivotal role in shaping the future of global operations. numerous studies multinational across key cost-effectiveness,

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