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From Support to Strategy: How GCCs Became Boardroom Assets

The global capability center (GCC) in India has come a long wayu2014from optical distribution <br>centers to becoming powerful centers of digital changes, innovation, and enterprise strategy. <br>According to NASSCOM India will have over 1,900 active GCCs, which will contribute a <br>revenue of $64.6 billion. Major global companies such as Amazon, Microsoft, JP Morgan, and <br>Target have made their GCC notable expansion in India and have turned them into strategic <br>commercial engines from operational aid centers. <br>for more info - https://inductusgcc.com

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From Support to Strategy: How GCCs Became Boardroom Assets

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  1. From Support to Strategy: How GCCs Became Boardroom Assets The global capability center (GCC) in India has come a long way—from optical distribution centers to becoming powerful centers of digital changes, innovation, and enterprise strategy. According to NASSCOM India will have over 1,900 active GCCs, which will contribute a revenue of $64.6 billion. Major global companies such as Amazon, Microsoft, JP Morgan, and Target have made their GCC notable expansion in India and have turned them into strategic commercial engines from operational aid centers. India’s rise as the GCC Strategy Centre is powered by three major pillars: Great talent availability (more than 14 lakh stem graduates per year) Cost benefits (70% savings compared to onshore places) Favourable GCC policy reforms, Sez incentives and strong digital infrastructure As businesses are facing new demands like AI, customer personalisation, and stability mandates, the GCC of India is now at the center of boardroom decisions. Let’s understand how they can make this jump. Once Just the Help Desk (2000-2010) In the early 2000s, the GCC in India mainly served as an offshore delivery center (ODC). They used to do regular IT, finance, and human resources functions under the stringent SLA. Their role was limited to backend efficiency, not enterprise changes. As of 2010, there were more than 750 GCCs in India, most of which were seen as supporting teams, which were different from corporate decision-making. They were not part of development or innovation discussions. Shifting from Innovation to Efficiency The story began to change during the wave of adoption of the cloud, and the epidemic intensified it. Companies began to depend on their India-based GCC for data science, customer insight, product experiments, and even cyber security. By 2023: More than 65 new GCCs were established in India. The number of GCC employees crossed 19 lakh professionals. About 40% of Fortune 500 companies are now dependent on their India-based GCC for their major digital initiatives.

  2. GCC Role Table: Function Traditional GCC (2010) Modern GCC in India (2025) IT Operations Ticket Handling AI Ops Architecture Finance Invoice Processing Treasury & Forecasting HR Payroll & Admin Workforce Analytics Product Dev. Code Execution Co-Design & Customer Insights CX Support Helpdesk Services Omnichannel Experience Design Cost Centre to Capability Centre GCC now actively includes the following: Design global OKRs. Co-ownership of product roadmap Running an enterprise-wide change programme According to a 2024 report, India will host more than 2,400 GCCs by 2030, which will generate more than $100 billion. Many global CXOs now see their Indian GCC not only as an ODC, but as an important expansion of the headquarters. India’s value proposal is no longer just the cost; it is capacity, continuity, and co-construction. Boardroom Effect (GCC on CEO's Table) Modern GCC now in India: Impress C-level decisions.

  3. Manage global pilots and PoCs. Powerful ESG reporting and compliance structure This strategic advancement is possible due to the following reasons: Spontaneous integration with headquarters functions India’s mature startup cooperation ecosystem Skilled leaders India’s GCC ecosystem is no longer just the only distribution support model. It is a value creation model. Strategy to Sovereignty The future of GCC in India lies not only in functional distribution but also in commercial ownership. We believe that GCC will play a leading role in the following sectors: AI policy and moral rule Digital sovereignty for global data flow Climate technology experiment and eSG co-design Border innovation laboratories Policies and new GCC-specific SEZ reforms like India’s DPI (Digital Public Infrastructure) establish it as the best geographical area to prepare your enterprise for the future. Conclusion In less than two decades, the GCC in India has redefined its role: from IT engine to strategic business competence. Their development reflects India’s rise in the global digital economy. With the right strategy, leadership, and advisory assistance, your GCC can become the command center of not only a back-end office but also a global development. Changes from ODC to the Orchestration Centre are not only possible, but they are already happening.

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