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Open Access Roma, 29 aprile 2008

Open Access Roma, 29 aprile 2008. Open Access - Modello Operativo. LOCAL EXCHANGE (LE). CENTRAL EXCHANGE (CE). Open Access fornisce agli OLO e a TI il servizio di “accesso” attraverso le infrastrutture fisiche di rete

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Open Access Roma, 29 aprile 2008

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  1. Open Access Roma, 29 aprile 2008

  2. Open Access - Modello Operativo LOCAL EXCHANGE(LE) CENTRAL EXCHANGE(CE) • Open Access fornisce agli OLO e a TI il servizio di “accesso” attraverso le infrastrutture fisiche di rete • Gli OLO mantengono l’attuale interfaccia con TI Wholesale per tutti i servizi connotati da un approccio “One Stop Shop” • Open Access fornisce agli OLO il necessario supporto tecnico Main Distribution Frame Optical Distribution Frame Traditional Copper Network OLO Equipment OPTICAL FIBER External DistributionFrame Network Termination TI Equipment Optical Fibers Cable COPPER Optical Network Termination DB ACCESS Optical Distribution Frame Open Access Assets di cui Rete d’Accesso Di cui Rete di Giunzione Tot. perimetro di competenza Open Access - Assetts

  3. Open Access - Perimetro : strutture coinvolte Processi di Delivery e Assistenza Tecnica alla clientela Field Services S. Pileri Processi di sviluppo/manutenzione della rete di accesso e di gestione degli elementi passivi della rete Technology Processi di accoglienza, diagnosi e risoluzione delle segnalazioni di anomalie tecniche della clientela consumer Technical Services S. Pileri Open Access  20.000 persone

  4. Open Access – Perimetro: dettaglio strutture coinvolte Technology Field Services Technical Services Perimetro interssato S. Pileri S. Pileri TS territoriali TILab – Innovation, Engineering, Testing Network Operations Network Planning Program & Process Management Network Development Network Platform Operations Network Corporate Operations Network Operation Area Accesso Fisso e Trasporto (8) Wireline Access Infrastructure Innovation Network Provisioning & Project Mng OLO Operations & Maintenance Operations Program Network Development Network Operations Line Wireline Access Engineering Network Area Operation Access Network (16) Infrastructure Engineering Wireless Access Technical Managem. Network Operations Managem. Transport & Core Broadband Network Services Innovation S. Gentili Wireline Access Operations Network Operations Unit Special Projects Broadband Network Services Engineering C. Micheli Core & Transport (53) Network Performance & Action Plans Cables G. Ensoli Transport & OPB Innovation • Network Operations Line . NOU • Development Operations Team (ruoli di TLC System Development e relativi coordinatori) • Tecnici Portanti Fisici Wireless Implementation Quality Customer Opinion Survey & OLO Transport & OPB Engineering E. Fiocco Energy System

  5. Sviluppo Rete d’accesso Caring Tecnico Delivery Servizi Esercizio Rete d’accesso Assurance Servizi Open Access - Il Nuovo Assetto QUALITA’ EFFICIENZA TRASPARENZA Assurance Servizi Esercizio Rete d’accesso Delivery Servizi RESPONSABILITA’ UNITARIA E DIRETTA VERSO IL CLIENTE Sviluppo Rete d’accesso Caring Tecnico

  6. Open Access – il modello organizzativo INTERFACCIA VERSO INTERFACCIA VERSO OPEN ACCESS RAPPORTO FUNZIONALE Operational Planning Planning and Control Quality of Services Wholesale (policy) Regulatory Affairs Purchasing Imprese di rete Authority Marketing Service Creations Sales Customer Operations Network Wholesale (operations) IT Technical Infrastruct. STRUTTURE DI GOVERNO TECHNICAL PLANNING OPERATIONS GOVERNANCE INGEGNERIA PROCESSI Economic Planning & Reporting Equality of Access Data Firms Contract Management Quality Improvement Efficiency Improvement Network Creation & Engineering Cross Operations Management Database & System Requirem. Technical Process Innovation Retail Services Wholesale Services STRUTTURE DI PRODUZIONE ACCESS OPERATIONS AREA (on field) DELIVERY SERVICES OPERATIONS (da remoto) ASSURANCE SERVICES OPERATIONS (da remoto) 4 Operations & Process Management Project Office & Nation. Act. Operations & Process Management Cosourcers & Program Management Program & Quality Management Network Developm. Network Maintenance & Field Gov. GOVERNO OPERATIVO GOVERNO OPERATIVO GOVERNO OPERATIVO 38 Delivery Services Area Assurance Services Area 4 4 Access Operations Line STRUTTURE DI PRODUZIONE TERRITORIALI

  7. Open Access - modello organizzativo: principali novità nelle AOA Attività su Rete d’Accesso di Technology integrate con Field Services Superamento dei Service & Activities Integration (SAI) Gestione operativa MOS/MOI integrata a livello di Access Operations Line

  8. DELIVERY ASSURANCE Open Access - relazione con i processi di delivery e assurance ACCOGLIENZA PROVISIONING Ordine di Lavoro CLIENTE DISPACCIAMENTO MOS/MOI INTERVENTO ON FIELD DIAGNOSI DI 2° LIVELLO HELP DESK DI 1° LIVELLO SVILUPPO RETE Trouble Ticket FIELD GOVERNANCE GOVERNANCE TRASVERSALE TO BE AS IS Open Access Technical Services Field Services Technology Operations Governance Access Operat. Area (4) Delivery Services Operations Technical Planning Assurance Services Operations Operating Processes Integration Customer Service Area (4) Program Manag. National Customer Services Network Development (4) Network Mainten. & Oper. Gov.(4) Access Operations Line (38) Program & Quality (4) (8) Program & Quality (4) Sales (8) Service & Activities Integration (8) Customer Services Line (38) Line. Support (8) NetworkDevelop. Op. Supporto gestion. FOM Business Operations Managem. Line Op.Business FOM Customer Service Unit (125) Access Operations Unit (125)

  9. OPERATIONS GOVERNANCE TECHNICAL PLANNING Open Access - modello organizzativo - 3’ riporti OPEN ACCESS ASSURANCE SERVICES OPERATIONS DELIVERY SERVICES OPERATIONS ACCESS OPERATIONS AREA (4) Local Authority Account Economic Planning & Reporting Operations & Process Management Operations & Process Management Network Creation & Engineering Program & Quality Management Project Office & National Activities Cosourcers & Program Management Cross Operations Management Equality of Access Data Network Development Database & System Requirements Delivery Services Area (4) Assurance Services Area Firms Contract Management Network Maintenance & Field Governance (4) Technical Process Innovation Quality Improvement Access Operations Line (38) Retail Services Efficiency Improvement Wholesale Services

  10. DELIVERY SERVICES OPERATIONS 1.500 Open Access - modello organizzativo : focus su strutture territoriali Operations & Process Management Delivery Services Area Project Office & National Activities (4) Delivery Planning Management Project Management Services Management Design & Configurations

  11. 3.900 Open Access - modello organizzativo : focus su strutture territoriali ASSURANCE SERVICES OPERATIONS Operations & Process Management Cosourcers & Program Management Assurance Services Area (4) Line Support Performance Management (regia terrritoriale) Basic Services (8) Advanced Services (8) Custom Services

  12. Network Maintenance & Field Governance Network Development Access Operations Line (38) 14.700 Open Access - modello organizzativo : focus su strutture territoriali ACCESS OPERATIONS AREA (4) Program & Quality Management Line Support Economics & Reporting Support & Control Network Maintenance Network Development Operations Operational Planning Procedures & Quality Project Planning Operations Management Cross Operations Management Firms Contract Management Optical Fiber Line Operations Business (8) Systems & Network Inventory Access Operations Unit (125)

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