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Opgave uge 3

Opgave uge 3. Jesper Sloth, Anders Westerberg & Nikolaj Due. Opgave 1. Eksterne hos France Vacances Jean-Pierre (Director) David Martin (Director) Peter Clay (IT) IT-afdeling Jean Hunt (Customer Service Manager) Richard Thornton (Finance manager) Mary Appleby (administration manager)

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Opgave uge 3

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  1. Opgave uge 3 Jesper Sloth, Anders Westerberg & Nikolaj Due

  2. Opgave 1 • Eksterne hos France Vacances • Jean-Pierre (Director) • David Martin (Director) • Peter Clay (IT) • IT-afdeling • Jean Hunt (Customer Service Manager) • Richard Thornton (Finance manager) • Mary Appleby (administration manager) • Project Assurance team (France Vacances) • Telesale staff • Andre eksterne • High street agents • Kunder af France Vacances • Competitors • Interne (E-con) • Richard Vaughnan (mig!) • Management • Project Assurance team (E-con) • Siobhan Reid (Team manager) • Team allocated to the project • Barbara Currie (Account manager)

  3. Opgave 2 • Jean-Pierre (Director) • David Martin (Director) • Project Assurance team (France Vacances) Manage Closely Keep Satisfied • Mary Appleby (administration manager) • Richard Thornton (Finance manager) Power • Peter Clay (IT) Keep Informed • IT-afdeling Monitor (Minimum Effort) • Jean Hunt (Customer Service Manager) • Telesale staff Interest

  4. Opgave 3

  5. Opgave 3

  6. Opgave 4 (links) http://www.france-vacance.com/ http://www.france-vacances.co.uk/ http://www.vacancesfrance.com/ http://www.francevacance.eu/ http://www.vacationfrance.com/ http://www.francevacations.net/ http://www.vacationfrance.co.uk/ http://www.holidayfrance.org.uk/ http://www.holidayfrancedirect.co.uk/

  7. Opgave 4 • Hvordan er disse sites i forhold til... • Generelt tilbyder disse sites det samme mht. booking og online betaling. • Lav brugervenlighed. • UI ikke pænt • Hvilke konsekvenser kan det.... • Nemt forvekslet • Kræver meget markedsføring • Fordele de forventer af projektet... • 10-15% flere kunder • Omsætnings forøgelse • Imødekommer kunders ønsker om selv at kunne booke

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