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Direct-to-Patient Clinical Summary via SMS: Enhancing Healthcare Communication

Explore the potential of using SMS technology to provide patients with direct access to their clinical summaries, appointment scheduling, repeat prescription reordering, and more. See how agent systems can automate and synchronize communication, improving patient experience and health outcomes. Examples include guided web browsing, transplant matching, and physiological monitoring.

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Direct-to-Patient Clinical Summary via SMS: Enhancing Healthcare Communication

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  1. SMS Core Clinical Summary Direct to the Patients’ Mobile Phone Ron Neville

  2. It’s about people

  3. Agent system technology • An agent is communicative, autonomous, acts according to instructions with other agents to form a society • Agent systems replicate ‘real world’ scenarios and create a ‘virtual world’ to speed up, automate and syncronise communication

  4. Examples • E bay • The Barcelona fish market • Air traffic control • Power utility supply and demand

  5. Medical potential…. • Guided web browsing and ‘blog feeds’ • Transplant matching • Long term health condition support • Clinical trial support • Physiological monitoring • Access to care • Access to personal health data

  6. WWWestgate • Appointment scheduling • Repeat Prescription Re-ordering • Clinical Enquiries • Summary of Case Records • Results service

  7. SMS Appointments • Request 24/7 • Negotiation • 48 hour reminder • 2 hour reminder • Evaluation

  8. SMS Repeat prescriptions • 24/7 ambulatory requesting (when the pills run low) • Automatic reminder • Collect direct from pharmacy • Evaluation

  9. SMS results service • SMS initiated at time of investigation • Receipt • Notification of result or of availability of result

  10. SMS clinical summaries • Core clinical spine direct to mobile phone • Available anywhere, anytime • Request when needed, no need to store • Evaluation

  11. SMS Clinical summaries: Patient experience so far • LREC consented patient group • Curiosity not clinical need • Summary has to be accurate • “pleasant surprise” • “not a big deal” • “thanks”

  12. The Future? SMS results service – ‘plug and play’ for GPs and patients SMS or WAP core clinical summary Support for long term health conditions

  13. It’s about people And attitude………..

  14. Thanks • CSO • CalicoJack.co.uk • Westgate Medical Practice patients and staff • SCIMP

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