Ultimate Fitness Center (Mind & Body & Spirit) SeemaTomar Chris Robson Suma Surpur
Company Background • Private health and fitness center in India, Bangalore. • Established in December 2008 • Offer Fitness Equipment, Swimming, Yoga, and Sauna. • Offer classes to help improve health, mind, and body.
Company Background Contd. • Fitness Trainers Available upon appointment. • Currently providing services to 150 Customers • In addition to the basic membership, there are additional services a member can add. • Certified trainers are provided to the customers. • Services are provided 24/7
Existing Problem • Current system is paper based • As the number of customers are increasing, the workload on the staff is increasing. • System is error prone. • System is not technically updated.
Business Need • To establish a computerized system that will replace our current paper based system. • To keep records of all business data • To manage information about customers • To provide easy access to account and billing information over the internet for customers. • To track sales and improve efficiency
Business Need Contd. • To increase the sales, and customer satisfaction. • To provide online yoga videos for requested customers. • To keep track whether each customers membership is current or expired. • Have a user friendly and personalized interface. • Able to renew the membership after payment. • To maintain schedule of classes.
Business Value(Intangible Benefits) • This system will speed up the business processes. • Attracting customers and improving satisfaction by allowing online registration and bill payment. • It will reduce the number of staff members needed to manage the business. • Minimize errors in record keeping. • Easy approach for advertising. • The system is flexible and will meet goals for future business expansion.
Business Value(Tangible Benefits) • Number of customers will increase by 40% • Business revenue will increase by 35% • The speed and efficiency will increase by 75%
SpecialIssues • The new system should be completed and implemented in 4 months. • The record keeping staff should be trained on the new system in a short period of time. • Need to transfer existing data to the new system.