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Organizational Performance Self Assessments at DOI

Organizational Performance Self Assessments at DOI. An Entry-Level Approach based on the President’s Quality Award Criteria Norma Campbell Alan Turco Office of Planning and Performance Management. Introduction. What is a Self-Assessment? Examines Business Practices

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Organizational Performance Self Assessments at DOI

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  1. Organizational Performance Self Assessments at DOI An Entry-Level Approach based on the President’s Quality Award Criteria Norma Campbell Alan Turco Office of Planning and Performance Management

  2. Introduction • What is a Self-Assessment? • Examines Business Practices • Compares Findings to National Standard • Been around for 13 years • It is NOT! • GPRA • Another Survey • IG inspection • Why a Self-Assessment? • To improve performance • To compare with standard • To set a baseline

  3. Gain systematic & objective assessment of organizational performance Establish a performance baseline for key operating processes Set realistic GPRA goals Provide roadmap for achieving high organizational performance Establish and/or fine tune performance measures Pinpoint organization’s strengths & improvement opportunities Improve dialogue between managers & employees to improve operations Benefits of Self-Assessment

  4. The DOI Entry-Level Self-Assessment • DOI uses an abbreviated PQA process • Business Overview • 28 questions in 7 categories • Site visit interviews • Written response to questions is optional • Effort will be voluntary and strictly confidential • Minimal investment by organizational units • < 100 employees = 60 - 80 hours • < 500 employees = 120 - 160 hours • 2-3 day interview period

  5. The DOI Entry Level Self Assessment(Continued) • Self-Assessments assisted by Office of Planning & Performance Management • 1 PQA examiner • 3 SES candidates • 1 Management Intern • Feedback Report Prepared in 30 days • Overview of Findings • Strengths • Opportunities for Improvement • Goal is to assist DOI units improve their organizational effectiveness

  6. Self-Assessment Categories 1. Leadership 2. Strategic Planning 3. Customer Focus 4. Information and Analysis 5. Employee Focus 6. Process Management 7. Business Results

  7. Status • DOI Entry Level Self-Assessment Training • 8-hr training session • Representatives from 5 bureaus • Office of Planning and Performance Management (PPP) detailees • Pilot Test - PPP Office • Feedback report delivered • Opportunities for Improvement prioritized • Action Plans developed • NPS National Capital Region participant • Interviews completed • Feedback Report in progress

  8. Uses of Self-Assessment Report • Prioritize Opportunities for Improvement • Develop Action Plan • Measure progress/improvement through repeated use of self-assessment • Leverage significant strengths PPP staff may provide assistance in developing Action Plan

  9. Contacts Norma Campbell (Norma_Campbell@ios.doi.gov) Alan Turco (Alan_Turco@ios.doi.gov) Office of Planning and Performance Planning US Department of the Interior (MS-5258) 1849 C Street, NW Washington, DC 20240 202-208-1818 202-219-2257

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