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1. Why Choose IFW as a Zoho Consulting Partner for ZOHO CRM? Unified Customer Signals Stay informed of customer interactions across sales, marketing, and service —like whether a customer has responded to your email or visited your website— centrally within the platform. Unified Analytics Blend critical business metrics from CRM, Desk, Social, and more with 300+ preset dashboards. Get a complete picture of what's happening in every part of your business, all in one place. Powerful Automation Build and automate processes that connect your sales, marketing, and service teams. Use Blueprint to make sure leads, deals, and tickets don't stay in the same stage for longer than they should. 360-Degree Customer View Get a holistic picture of every customer. View everything from basic customer details collected in your database to service and marketing communications they have received and responded to on one interface. Omnichannel Customer Engagement ZOHO CRM allows your customers to reach out to you through their preferred channels, such as phone, email, live chat, surveys, and social media, while enabling your business teams to seamlessly switch between them at will. Learn more about our Zoho CRM consulting services