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The Security Network February 25, 2009 PowerPoint Presentation
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The Security Network February 25, 2009 - PowerPoint PPT Presentation


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Janelle Miller Director Aviation Security Alaska Airlines / Horizon Air. The Security Network February 25, 2009. Airline Business Model. Service product Economically challenged Highly regulated Competitive Reliant on repeat business Good community partner.

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Presentation Transcript
slide1

Janelle Miller

Director Aviation Security

Alaska Airlines / Horizon Air

The Security Network

February 25, 2009

slide2

Airline Business Model

  • Service product
  • Economically challenged
  • Highly regulated
  • Competitive
  • Reliant on repeat business
  • Good community partner
slide3

Customer Expectations of the Airline

  • Low fares
  • Convenient and reliable flight schedules
  • Personal control through self service options
  • Hassle free airport experience
  • Friendly service
  • Safety and security assumed
slide4

Aviation Security and the Customer Experience

  • Historical perspective on aviation security
  • Today’s passenger desires
    • Minimal time spent in airport
    • Efficient checkpoint screening process
    • Screened checked baggage to arrive on same flight
    • Bad people and bad things kept off of their airplane
slide5

Airline Continual Improvement Objectives

  • Customer satisfaction
    • Customer empowerment
    • Most efficient customer check-in processing
    • Employment of current and future technologies
  • Control Cost
    • Higher employee productivity
    • Lower facility costs
  • Responsible stewardship
    • Environmentally friendly
    • Adequate safety and security measures
slide6

Technology and Collaboration

  • The three-legged stool
        • Airlines
        • Airports
        • Regulators
slide7

Airline Technologies

  • Self-service options
  • Airport of the Future is now
  • Ticket scanning
  • Preferred customer programs
  • Self bag-check
slide9

Collaborative Efforts

  • Stakeholder involvement throughout project planning
  • Sharing of statistical information and modeling studies
  • Phased implementation approach to minimize operational impact
  • Daily briefings at implementation
  • Continued sharing of future booking information to assist with optimal staffing levels
  • Ongoing communication and scheduled briefings
slide10

High and Low Tech Collaboration

  • Crewmember self-defense training program
  • Law enforcement practice sessions
  • Pilot programs
  • Coordinated security drills
  • Shared training program elements
  • Ongoing facility upgrades
slide11

In conclusion

  • Collaborative infrastructure is in place
  • Resilient to changes in environment
  • A common goal
    • End