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The 5S in Services Industry

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The 5S in Services Industry

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    1. The 5S in Services Industry

    2. The Application In services industry… Back office Front office Human resources Data collected / recorded

    3. Drive Quality Logistics: Pani 2 – service excellence Design Notes: Builds automatically. Content: 5S background - Based on Japanese words that begin with ‘S’, the 5S philosophy focuses on effective work place organization and standardized work procedures. 5S simplifies your work environment, reduces waste and non-value activity while improving quality, efficiency and safety.Logistics: Pani 2 – service excellence Design Notes: Builds automatically. Content: 5S background - Based on Japanese words that begin with ‘S’, the 5S philosophy focuses on effective work place organization and standardized work procedures. 5S simplifies your work environment, reduces waste and non-value activity while improving quality, efficiency and safety.

    4. The Back office of a bank’s branch

    5. SEIRI The Cleaning up / Sorting

    6. An almirah was storing files and stationery But…. All was hap-hazard

    7. After Seiri All files were checked for relevance on the following grounds… Usage within last four months Condition of usability It was found that many files of the year 2002 were also in these almirahs and were of no use as such Some stationery was not in conditions of use

    8. Seiton : Maintain Orderliness A place for everything and everything is in its place All these files as well as racks were labeled Unnecessary files were send to the archives section A list was sticked outside the almirah to make search easy and quick More frequently used files were kept in 2nd and 3rd racks …while stationery was in the 4th and 5th racks

    9. SEISO : Cleaning Rules were set to clean up the almirahs every weekend in the order prescribed

    12. SEIKETSU: Standarisation Standards were set for a regular practice of 5s to be imbibed among employees For eg. Labeling new file, putting them in the sequence of months, and in the appropriate rack

    13. SHITSUKE: Making it a Habit It was required to be followed strictly, regularly and by everyone right from top to bottom… Everyone was oriented towards the consecutive benefits and how important is everyone’s role in its implementation

    14. 5S in a Hospital Government hospitals project the image of a poorly equipped, low-morale, and badly maintained organization. 5S could help in the basic quality improvement

    17. SEIRI Department established disposal standards and policies. Each hospital employee will initially be asked to take out unnecessary items in his area of work and dispose it properly.

    18. Seiton : Maintain Orderliness They were further asked to re arrange the items as per the convenience of user. Stored items must be properly labeled to facilitate retrieval Warning signs are applied on items needing safety precautions.

    19. SEISO : Cleaning Participants were to allot three to five minutes a day for cleaning his/her own assigned area. All work activities must be coordinated

    20. SEIKETSU: Standarisation Standards have been developed for the numerous work processes and procedures. Standards for dressing oneself at workplace were set and were to be strictly followed

    21. SHITSUKE: Making it a Habit It was instilled in people to give due consideration to others and strictly abides by the rules and standards of the organization. With first 3S implemented successfully, Shitsuke becomes incorporated as a habit.

    24. 5S in Retail Sector

    25. SEIRI The areas of application The store room Display racks

    26. Before

    29. Seiton All items were placed in labeled racks.

    30. Seiso, Seiketsu & Shitsuke Maintain Train Habitualise

    31. Computer Service Centre Seiri Seiton Seiso Seiketsu Shitsuke

    32. Before 5s Logistics: Pani 2 – service excellence Design Notes: Builds automatically. Logistics: Pani 2 – service excellence Design Notes: Builds automatically.

    33. After 5s

    34. Thank You

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