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IT Services Profile

IT Services Profile. Serviced Industries Segment. Social Development Sector. Corporate Sector. Government Sector. Offshore. Service Matrix. Project Outsourcing. Business Consulting. Project Management. Project Consulting. IT Consulting. Activity outsourcing.

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IT Services Profile

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  1. IT Services Profile

  2. Serviced Industries Segment Social Development Sector Corporate Sector Government Sector Offshore

  3. Service Matrix Project Outsourcing Business Consulting Project Management Project Consulting IT Consulting Activity outsourcing HR Consulting and outsourcing Infrastructure Development Consulting & outsourcing Training Development and capacity Building Services Data Management Project Consulting & Outsourcing Healthcare and Hospitality

  4. New Initiatives Operational Efficiency Grow Business Opportunities Consulting Outsourcing CoreProcesses Advisory Support Your business Reduce Operational Risks Reputation Risks InternalInefficiencies Total Cost of Ownership

  5. Matryoshka Model of Project Management Client Organization Inductus Outsource Non-Core Processes In House Teams Core Processes Agreement & Understanding, Project Coordinator (Client Site) Team Selection as per the requirement of Job Task Allocation Project Manager Delivery Manager (Inductus’ Site) Project Teams Consulting Partner (Advisory Support) Quality Check Yes Quality Check Project Plan , Timelines and Task Allocation Delivery to Project Manager Delivery to Delivery Manager Real Time Execution No No Yes Closure Delivery to Project Coordinator Project Delivery to Client Client’s Feedback Consultation & Support (If required) Repeat (If required)

  6. End to End Project Implementation

  7. Service Delivery Attributes

  8. Service Lines IT Infrastructure BPO Services Online Examination Data Management Software Web Mgmt. and Graphics

  9. BPO (Business Process Outsourcing) Services

  10. Service Matrix Data And Voice Services Call Center Services Technical Support Customer Relationship Management Email and Chat Support Inbound Onshore Back Office Support Outbound Offshore

  11. Inputs/Outputs – customers calling for service/customers completed the call • Flow Units – customers • Network of Activities and Buffers – Calling Customers/Answering customers’ calls/Email/Chat • Resources – customer service agents (CSA), phone automated system (PAS), etc. • Information Structure – Account management system, reference materials, etc.

  12. Data Management

  13. Computerization

  14. Service Matrix Data Entry Services Data Conversion Services Data Migration Services Database Management and Administration Data Warehousing and Mining QA & QC

  15. Data Entry & Conversion Framework

  16. Data Migration Data Mining

  17. Big Data Analytic Solutions

  18. Big Data Analytic Solutions Network Management Revenue Risk Management Revenue Assurance Financial Reporting Management Reporting Customer Support Reports

  19. Big Data Analytic Solutions

  20. Web Management Design & Development

  21. Service Matrix Web Designing Web Development Web Hosting & Maintenance Web Application Development SEO & Online Marketing Design & Graphics

  22. Tools Development Cycle Latest Development and Design Tools (Dynamic and Static)

  23. Online Marketing / SEO Social Media Marketing Mobile & Email Marketing Search Engine Optimization Pay per Click Corporate Identity Package Development Content Management, Link Sharing

  24. Software Development

  25. Customized Software Development New Application Development as a Product • Customized Application Development as a Project. • Application Migration, Conversion and Integration • Desktop, Mobile and Web Applications • Database Development and Services, Cloud Computing • Maintenance, Support and Training

  26. Programming & Designing Tools Latest Programming & Designing Tools to develop the Software Solutions

  27. Examination Process Outsourcing…

  28. Service Matrix Online & Offline Registration Online & Offline Registration Question Bank Management Project Management Support Test Communication Online and Offline Examination Interview Invigilation Logistics & Support Evaluation and Assessment

  29. IT Infrastructure and Networking Services

  30. Service Matrix 1 Enterprise Service Desk Project Management Support Network Architecture, Installation and Maintenance 2 3 Network Administration Network Security 4 5 Backup, Storage & Cabling 6 Maintenance and Support

  31. Team Designers Business Consultants Support Finance and Accounts Strategic Leaders Personnel Management Project Managers Developers Relation Manager

  32. Tools VS.NET, C#, ASP.NET, VB.NET, JSP, ASP, Java/J2EE, Cold Fusion, PHP, Perl, XML, XSL, XSLT, DTD, JHTML, SHTML, HTML, DHTML, JavaScript, VBScript Languages Oracle 9/10g , My SQL, Microsoft SQL Server 2005 & 2008, MS Access Database SQL Reporting Services, MS Analysis Server, Business Objects, Crystal Reports OLAP Web Services, OLE, ActiveX, .NetRemoting, COM/DCOM, COM+ Technologies

  33. Tools Web Application Server Microsoft IIS , Apache Tomcat , Glass Fish Server 3.1.2 Intranet and Portals MOSS 2007 Analysis & Development, Web parts development, Customization of MOSS 2007, DotNetNuke 3.x, 4.x, MS CMS Visual Studio.NET 2005/2003, Web Sphere Studio, IDEA, Visual Age for Java, MS Office, Rational Rose, ER-Win, MS Visio, MS Project, Net Beans IDE 7.1.1 Tools Adobe Photoshop, Illustrator, Macromedia FLASH/MX, Freehand, Dreamweaver, Fireworks , Coral Draw Visual Tools

  34. Quality Assurance & Control Project Phase 1 Quality Check Project Phase 2 Quality Check Project Phase 3 Quality Check Project Phase 4 Quality Check Project Phase n Final check and Closure Check – Recheck Model

  35. Quality Storyboarding Plan and Problem definition Data: observing the time, place, type and symptoms of the problem Analysis: Tools of quality analysis are used, such as Control charts, Pareto charts, cause-and-effect diagrams, scatter diagrams, histograms, etc. Action: Based on the analysis, an action is taken. Study: The results are studied to see if they conform to what was expected and to learn from what was not expected. Act/Standardization: Appropriate steps are taken to see that the gains are secured. New standard procedures are introduced. Plans for the future: As a result of solving this problem, other problems will have been identified and other opportunities recognized.

  36. Kaizen Philosophy for Continual improvement and Quality Standard • The cycle of kaizen activity can be defined as: • Standardize an operation and activities. • Measure the operation (find cycle time and amount • of in-process inventory) • Gauge measurements against requirements • Innovate to meet requirements and increase productivity • Standardize the new, improved operations • Continue cycle ad infinitum • Five Elements of Kaizen • Management teamwork • Increased labor responsibilities • Increased management morale • Quality circle • Management suggestions for labor improvement At Inductus, we strictly follow different quality standards, including the ‘Kaizen’ for setting quality benchmarks in order to keep Inventing Approach & Methodologies for Quality Project Execution and Its Management.

  37. Why Inductus? Customization Integrated Services Approach Cost Effectiveness Quality Best Models/Policies/ Framework Process Driven Approach Integrity Turnaround Time Happy Clients

  38. Reach Us

  39. Inductus Consultants (P) Limited 24X7 Customer Support Helpline: 92346 92346 Email: ho@inductus.in Web: www.inductus.in

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