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This document offers a comprehensive overview of the core processes and functions related to tax assessment and collection. It highlights essential areas such as registration, taxpayer services, filings, payments, and audits. Additionally, it outlines the critical support functions, including IT and HR, which play a vital role in ensuring the efficiency of these processes. Understanding the interrelationship between these functions is crucial for managers to facilitate seamless end-to-end business processes and improve overall service delivery.
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Process and Functions Core processes • Assessment • Collection Core Functions • Registration • Taxpayer Services /Rulings • Filing and paying • Audit • Collections
Process and Functions The process of assessment commonly involve: The core functions of Registration, Taxpayer Services/Rulings, Filing and Paying and Audit ; Plus the support functions of IT, HR, office services etc. The process of collection commonly involve: the core functions of Registration, Taxpayer Services, Filing and Paying, and Collections. Plus the support functions of IT, HR, office services, etc.
Process and Functions The point to be made is that end to end business processes involve a number of core and support functions The success of those processes is heavily dependant on the collaborative effort of each of the functions involved Managers need to understand the inter –relationship of these roles and functions that form end to end processes