Revolutionising business communication with AI based chatbots

1. Revolutionising business communication with AI based chatbots With diverse channels of communication, customers are available across numerous channels like WhatsApp, Instagram, Facebook, Viber, and more, which makes it difficult for businesses to reach them in time. In order to run a business successfully, it is essential that communication with the customers must be prompt, because a delay in communication may result in losing out on potential customers. Customers expect these responses available 24/7 and prefer to have them in their modern social channel of their choice. This may sound easy but it is very challenging if not impossible to be available across every channel. Integrating an AI customer support bot, it becomes incredibly useful in supporting businesses with good customer affiliations. Integrating AI customer service bots into businesses can increase customer engagement and improve the customer experience, which can enhance efficiency and result in cost savings. But how? The key advantages of how chatbots can revolutionise business communication are: 1. Around the clock availability of assistance and customer support. 2. Automates routine tasks that include scheduling, setting reminders, and personalising notifications. 3. Reduce staffing costs as chatbots are cheaper than human customer service representatives. 4. Handles multiple queries and conversations without the need for additional human assistance at the same time. 5. Provides personalised assistance based on the user's preferences and history. Even during the non-working hours of the business, these bots promptly respond to all the customers by handling inquiries that can provide customised customer service as per their needs and wants. Additionally, AI chatbots can provide businesses with valuable insights into customer preferences and behaviours, allowing them to make informed decisions. One of the most significant advantages of AI chatbots in business is their ability to provide personalised and tailored assistance to customers based on their needs and wants, as these AI based chatbots are also encoded to respond in multiple languages. Chatbots can use customer data and previous interactions to offer customised recommendations and solutions. Furthermore, AI chatbots use natural language to understand and interpret customer inquiries, responding in a conversational and personalised manner. In addition

2. to offering personalised assistance, AI chatbots can also handle a wide range of customer inquiries simultaneously, freeing up human customer support agents to focus on more complex issues that require human intervention. Overall, with the integration of iNextLabs AI chatbots, it can provide a competitive edge for businesses, enabling them to remain ahead of competitors and drive growth, and the brands can be in a better position in terms of lead generation, customer perceptions, onboarding, and customer support expansion.