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Make it simple . . .

Make it simple. Interactive Voice response and its technology has transformed SMB/Large Enterprise completely, In execution Delivery Customer satisfaction So…. Lets get into details……. Introduction. AGENDA. Feature Set. AGENDA. Missed Call. Smart IVR. IVR. Call Forwarding.

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Make it simple . . .

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  1. Make it simple . . .

  2. Interactive Voice response and its technology has transformed SMB/Large Enterprise completely, In execution Delivery Customer satisfaction So…. Lets get into details……. Introduction AGENDA

  3. Feature Set AGENDA Missed Call Smart IVR IVR Call Forwarding Group call virtual EPABX Mass SMS Voice recording

  4. On the fly Audio play file updates • Record and Play user voice for • Registration • Order • Complaints • Information Many more……… • Number/Digits entered for • ID, PIN, regn Functionalities AGENDA

  5. Hot Keys for quick access to particular sub menu item. • Playing Phonetics for a given word • Flexible in changing different IVR based on Time and Caller ID Functionalities Contd AGENDA

  6. AGENDA Over to Features In Detail

  7. Smart IVR AGENDA Calls to a company Simplicom IVR takes-over and respond Welcome to ……… Press 1 to connect to secretary Customer Press 2 for accounts dept IVR Press 3 to get the info on …. Welcome to Accounts….. Thanks, Have a good day!!! Option1 Option2 Option3

  8. Missed Call AGENDA Calls to a company Owner Uses this facility for… No call charge to customer Customer Customer Feedback Live Voting Lead Generation Online verification Many More …….. IVR cuts the call IVR

  9. Missed Call – acknowledge Through SMS/Reverse IVR AGENDA Calls to a company No call charge to customer Customer Owner Acknowledge Through IVR cuts the call IVR SMS E-mail SMS E-mail Reverse IVR

  10. Virtual EPABX AGENDA Calls to a company Simplicom IVR takes-over and respond IVR Welcome to ……… Press 1 to connect to secretary Press 2 to sales Dept Customer Press 3 to Billing Dept Press 4 to customer support Press 5 to staffing section Secretary Sales Billing Customer support Staffing

  11. Voice Recording AGENDA Simplicom IVR takes-over and respond Calls to a company Welcome to ……… Press 1 to record your Name and Address The name you recorded is …… IVR Customer

  12. Voice Recording AGENDA Simplicom IVR takes-over and respond Calls to a company Welcome to ……… Press 1 to record your Name and Address The name you recorded is …… IVR Thanks for registration Customer

  13. Mass SMS/Call AGENDA IVR calls all and plays a message Owner IVR Owner chooses the list IVR sends Mass sms

  14. . Benefits AGENDA Increased productivity Detailed call log Profit Growth Lead Generation

  15. Smart IVR Solution to one of our customer AGENDA Anu Computers (Navalgund, Hubli) Provides services to people on Public exam results, job notification and tender notification and Many more Anu computers owner updates his required info through our web interface. End customer calls to a mobile number. IVR plays in that mobile directing him to get required information. Anu computer owner gets caller list from our web-interface.

  16. Smart IVR Anu Computers AGENDA Simplicom IVR takes-over and respond IVR Calls to Anu-computers Welcome to Anu Computer Customer Press 1 to SSLC result Press 2 for Job opportunities Press 3 for tender notification SSLC result Job Op Tender Customer gets job opportunity Details for degree SSLC PUC Degree

  17. Missed Call Solution to one of our customer AGENDA A 24/7 medical store widely distributed across Bangalore with 43 branches. They would like to know customer satisfaction through a Miss call solution Two Mobile numbers - one for “Like” and another for “Dis-like” were announced to the public. When Caller gives Missed call to one of the numbers, Acknowledgement goes to caller. Two lists of Like and Dis-like Report obtained from IVR sent to Celebrate- Health Owner.

  18. Missed Call Solution to AGENDA Give Miss-call Like Dis-like Customer OR Owner IVR SMS SMS E-mail Like: Dear customer, Thanks for your Appreciation. Your transaction number is ****. To speak to Our customer care, please call 9********* With a detailed Report of his customer Dis-like: Dear Customer, thanks for your Feedback. Your complaint Number is ****, to speak to our customer care, please call 9********

  19. Thank You

  20. Questions?

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