1 / 16

Benchmarking Higher Education IT: Assess Your Institution's Performance and Investment

Discover the Bencheit initiative led by Ilkka Siissalo and Yvonne Falk from the University of Helsinki, aimed at benchmarking IT metrics across European higher education institutions. Learn how your IT spending, staffing levels, and investment compare to peer institutions. By participating, you gain access to valuable support, detailed reports, and insights to enhance your IT environment and strategy. The initiative includes comprehensive data analysis, training, and workshops to foster collaboration and improvement in IT services for higher education.

huyen
Download Presentation

Benchmarking Higher Education IT: Assess Your Institution's Performance and Investment

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Bencheit -Benchmarking higher education IT IlkkaSiissalo and Yvonne Falk University of Helsinki

  2. Do you know where you stand ? As an IT leader you should know • are you spending too little or too much ? • do you have the right amount of IT staff ? • how big is your IT investment compared with the best of the breed ? Benchmarking higher education IT / I Siissalo, Y Falk / University of Helsinki

  3. What is Bencheit • A EUNIS task force • Benchmarking activity to compare IT metrics within European higher education institutions • Initially started in Finland to collect 2010 data: 33 institutions • This year, international pilot with additional HE institutions from other European countries • Current way of working • HEIs provide their key data in an Excel sheet • User support: training sessions, web site and help desk • Summary report & a special workshop for discussing the results • Reporting tools for all participants for further analysis and comparison (Excel with raw data, customizable diagrams etc.) Benchmarking higher education IT / I Siissalo, Y Falk / University of Helsinki

  4. Key benefits • Compare, understand and improve your IT • Understand your relative position within your peer group • Learn more about your own IT environment • Use IT to execute your institution’s strategy • Given the knowledge on what the others are doing - are you really focusing on the right things ? • Why Bencheit and EUNIS ? • Higher Education is a global business – national and peer benchmarks do not provide enough information • EDUCAUSE focuses on US style HE institutions and metrics • Commercial services are expensive and limited in many ways Benchmarking higher education IT / I Siissalo, Y Falk / University of Helsinki

  5. BM2011: Coverage • Participants from Finland, Denmark, Norway, UK • Universities: Finland 12, Denmark 1, Norway 2, UK 1 • Universities of applied science: Finland 22 • Total number of student FTEs: 246626 • Total number of staff FTEs: 48993 • Total sum of operating costs: 4833M€ • Total IT-costs: 250M€ Benchmarking higher education IT / I Siissalo, Y Falk / University of Helsinki

  6. Institutes of differentsizes Benchmarking higher education IT / I Siissalo, Y Falk / University of Helsinki

  7. Principle of total openness You join in and give your data = You get everybody else´s data Participants have the right to view data of any other participating HEI. Data ownership is not given to a commercial company Benchmarking higher education IT / I Siissalo, Y Falk / University of Helsinki

  8. Data dimensions Hardware Software Staff Facilities Outsourcing Other Infrastructure Workstations - Workstations - Printing IT Service Desk Data networks: LAN & WAN Voice services - Telephony - Phone calls Business applications - Finance - Human resources - Facilities - Communications - Student administration systems - Research administration - Library - Teaching IT management Audio visual services Other IT-center Other centralized Distributed Account groups Organisational level Volumes CostAndFTE Services / Sub Services Background info Benchmarking higher education IT / I Siissalo, Y Falk / University of Helsinki

  9. Preliminary results Institution´s FTE vs IT FTE All = DK + FI + NO Benchmarking higher education IT / I Siissalo, Y Falk / University of Helsinki

  10. Costs by… …organisational level …account group Benchmarking higher education IT / I Siissalo, Y Falk / University of Helsinki

  11. What to measure? • 2,18 Student FTEs / IT classroom m² • 347€ Voice costs / Staff FTE • 524€ IT costs / User account • 6,8 Student FTEs / student workstations • 0,7 Staff FTEs / Staff & research workstations • 7,6 Ticketsopened / StaffFTE Benchmarking higher education IT / I Siissalo, Y Falk / University of Helsinki

  12. CIO summary Benchmarking higher education IT / I Siissalo, Y Falk / University of Helsinki

  13. Feedback and improvements • ‘Unspecified’ – is it useful? • YES: everybody can participate. • NO: comparison is difficult or impossible. • VAT − It is a cost, but is it an IT cost? • More advise what to put in which particular service/account category: Help texts in the form of examples. • More comments / evaluation about what is beyond the numbers towards qualitative analysis. Benchmarking higher education IT / I Siissalo, Y Falk / University of Helsinki

  14. Feedback and improvements • 75% saidtheyunderstood the termseasily and the surveyform in Excel wasflexible • Over 50% feelsthatit is hard to find the data needed, butalmost 90% areconfidentthat the data is accurate • Everyoneagreedthat the CIO summary is useful • An average of 10-11 workingdayswasspent on filling in the survey Benchmarking higher education IT / I Siissalo, Y Falk / University of Helsinki

  15. How to participate • Meet us tomorrow at 10 am, mini right • Email us at bencheit@bencheit.info • Visit us on www.bencheit.info Benchmarking higher education IT / I Siissalo, Y Falk / University of Helsinki

  16. Is your IT ”On the sunny side of the street” ? Benchmarking higher education IT / I Siissalo, Y Falk / University of Helsinki

More Related