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Future Market Insights
FutureMarket Insights (FMI) is apremier provider of syndicated research reports, custom research reports, andconsulting
services. We deliver a complete packaged solution, which combines current market intelligence, statistical anecdotes,
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Patient Portal services are available 24*7 via which a patient can view his/her recent
doctor visits, discharge summaries, allergies, medications, immunizations and lab
results. The benefits of using patient portals is that it enhances patient-provider
communication, support care between visits, empower patients and improve patient
outcomes. Patient Portals are beneficial for the doctor too; it increases their productivity
as they can have a quick overview of the patient’s medical history before examining
them, which saves a lot of time because the doctor doesn’t need to go through stacks of
files to understand the medical history of the patient; he/she can view it over the patient
portal. Few advanced patient portals also allow patients to exchange email with their
healthcare team, schedule non-urgent appointments, make payments, download forms,
update their contact information and check benefits and coverage.
The healthcare providers which offer Patient Portals are also HIPPA (Health Insurance
Portability and Accountability Act) compliant which was issued by U.S. Department of
Health and Human Services (HHS). According to this act an individual’s health
information is properly protected and at the same time adequate flow of health
information is provided to health providers to protect public’s health and well-being.
Hence, it strikes a balance between providing information to providers and maintaining
privacy of patients which is an added advantage to the patient portals market.
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One recent trend that has been observed in the patient portal market is the use of cloud
based systems to exchange information between the doctor and patient. Also, services
like on demand video doctor for non-critical treatment is gaining popularity. These new
tools/features in patient portal are enhancing patient-provider collaboration and
increasing patient satisfaction.
Patient Portals usage can be increased by making the patient a part of the health care team. This
can be done by encouraging patient portals access by receptionist at the time of check in, nurse
or medical assistant taking vitals and physician during examination. Also, the patient can be
empowered by educating them on how to use the patient portals and the various benefits of
using it, which will encourage the patient to visit the patient portals frequently.
Patient Portals Market: Drivers and Challenges
Patient Portals market is expected to rise in the future due to factors such as: increase in
demand due to ease in usage, advancements in technology which helps the key market players
in upgrading their offerings, growing demand of electronic health record (EHR) and positive
government funding policies.
There are various features which are added into the patient portals in the recent years, which
has been one of the driving factors for users (both doctor and patient) adopting it. Patient can
view their entire medical history on this patient portal, which is convenient as compared to
flipping through several files. Also, the patient can check their appointment details, history and
make payments through these patient portals.
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In addition to this, Patient Portals is gaining popularity among the elderly population as they can
be accessed from home on a 24 hour basis. Hence, they find it easier to view their medical
records over the patient portal rather than visiting a hospital or a clinic frequently.
Some of the challenges faced by Patient Portals market is data security. Though health providers
are gradually following the HIPPA privacy act, patients are still reluctant to use it as they are
scared of their personal information being leaked through these Patient Portals. Also, patients
are still not very open to making use of patient portals because they are not aware of all its
features. Hence, patient portals is not of much use to the provider, if the patient hasn’t filled in
Patient Portals Market: Segmentation
Segmentation On The Basis Of Type:
Standalone Patient Portals: These are standalone websites that sells its services to healthcare
Integrated Patient Portals: There are integrated with commercial websites of healthcare
Segmentation On The Basis Of Delivery Mode:
Web-Based Delivery Patient Portals
Cloud-Based Delivery Patient Portals
Segmentation On The Basis Of End-User:
Others (Employer Groups and Government Bodies)
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Key Market Players
The major players present in the Patient Portals Market are Allscripts Healthcare Solutions,
Inc., athenahealth, Inc., McKesson Corporation, Greenway Health, LLC, eClinicalWorks, Epic
Systems Corporation, Cerner Corporation, NextGen Healthcare Information Systems, LLC,
CureMD, Medfusion, Inc., GE Healthcare, InteliChart and ZH Healthcare LLC..
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