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PSSDC SUB-COMMITTEE ON HUMAN RESOURCES DIMENSION OF SERVICE DELIVERY. PSCIOC-PSSDC Lac Carling May 2003. Updates. Competency Profiles – TBS (ORO) Identify and address competencies needed to build capacity to meet multi-channel integrated Service Delivery Requirements

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PSSDC SUB-COMMITTEE ON HUMAN RESOURCES DIMENSION

OF SERVICE DELIVERY

PSCIOC-PSSDCLac CarlingMay 2003

updates
Updates

Competency Profiles – TBS (ORO)

Identify and address competencies needed to build

capacity to meet multi-channel integrated Service

Delivery Requirements

  • Continue to share competencies profiles and tools among jurisdictions
  • Explore the possibility of piloting the Federal competency profiles and/or tools (e.g. recruitment screening)
update cont d
Update Cont’d

Employers of choice in the context of Service Delivery

– Manitoba (Guy Gordon)

  • Collection of surveys from other jurisdictions
  • Explore the possibility of using the research on employee satisfaction as a driver for an employee satisfaction common measurement tool
update cont d1
Update Cont’d

HR Issues/Challenges for Interjurisdictional Service

Delivery (ISD) Organizations – Saskatchewan

(Don Black)

Gather information from senior executives, managers,

front-line workers and clients of public sector ISD

organizations about the key human resource

management challenges that they face and solutions

that have been developed.

  • Research by questionnaire – May & June 2003
  • Submit draft report to HR Sub Committee for approval – July 2003
  • Final Report – September 2003
galleria update
Galleria Update
  • The Galleria is an office building bought by Federal government in downtown Regina that will house a number of federal departments in 2005.
  • A ISDG (Interjurisdictional Service Delivery Group) was formed earlier this year to examine possibilities for ISD at the Galleria. Second meeting held May 5, 2003.
  • Confirmed that space can be allocated within the Galleria for an ISD offering.
  • A Galleria Citizen-Centered Service Delivery Committee has been formed and will begin work Sept 2003. Could develop into a joint Fed-Sask-Regina pilot that may have applicability elsewhere and be of interest to the PSSDC-HR