Presented by: Carol Bowser Conflict Management Strategies, Inc.

Expanding the Possibilities Presented by: Carol Bowser Conflict Management Strategies, Inc. Conflict Management Strategies PO Box 27113• Federal Way, WA 98093 tel: 253.219.5532 • www.ManagingConflict.com

Goals Define Innovation and Creativity Explore Blocks & Barriers Learn Tools to Overcome B&B Apply Learning Laugh @ least once.

How are we going to do it? Innovation Creativity Empowerment Collaboration www.managingconflict.com

Laying the Foundation-Creating A Shared Definition www.ManagingConflict.com

Myths Everyone knows that innovation is essential Smart, rational people can (or should) be able to do it. Working innovatively and creatively is always a fun, engaging, uplifting experience. Who won’t want to do it? We could do it if we just had more resources. www.managingconflict.com

www.managingconflict.com

www.ManagingConflict.com

Blocks to Innovation, Creativity www.managingconflict.com

Barriers = Constraints www.ManagingConflict.com Exterior – Organizational – Interior -

BIGGEST

Idea! www.ManagingConflict.com “Have a conversation about creativity and what it means to you and your colleagues. Describe what it looks like in your workplace” www.creativityland.ca

This creativity conversation could be challenging, threatening and enlightening. • Points of view on the subject vary tremendously. • People are often stubbornly married their points of view and do their best to convince others to adopt them. www.ManagingConflict.com

We tend to remember failure not successes Adapted from David Lieberman www.managingconflict.com

Tools www.ManagingConflict.com

Empowering Others To Empower Others. www.ManagingConflict.com

Objectives • WHAT are you trying to accomplish? • HOW is it relevant? • WHAT is the impact? www.ManagingConflict.com

“It is not the line staff’s job to appreciate how challenging your job is. It is your job to appreciate the challenges of theirs.” www.ManagingConflict.com

The Art & Science of Delegation www.ManagingConflict.com What Essential elements Learning opportunities WHO Knowledge, Skill, Talent, Interest

Too busy • Too long • I like this stuff • They will screw it up • Hoarding Knowledge • No Freedom to Fail • Turn over www.ManagingConflict.com

VALUES Every conflict is a conflict of values.

Values Exercise • List ALL Your Values • Cross off 3 • Cross off all but the Top 3 • Cross off all but the Top 1 • YES. All but the Top 1

Values must be racked and stacked. www.ManagingConflict.com

Order to the Chaos

Know-Understood-Followed Collaboration NOT buy-in and like it. Stepping up to support the team and the decision. Consensus • Those who care feel heard. • NOT unanimous agreement

Do you want to work innovatively and creatively?? Do you have to? Is there a risk not to? www.managingconflict.com

Empowerment to fuel Engagement!

Call to Action Write down 3 insights Detail how you will put the insight to use How will you measure your success Who will you share your knowledge withand why www.managingconflict.com

Thank You!For More Resources

Presented by: Carol Bowser Conflict Management Strategies, Inc.