PTAN9 Series washer Service Tips. The issue listed here are for the most common failures, they are not the only possible failures so more diagnosis may be required.
The issue listed here are for the most common failures, they are not the only possible failures so more diagnosis may be required.
This does not replace the service manual available on tech site applianceservice.mabe.ca but guides you quickly on where to begin.
Compiled by Les Lord June 2012
This code is caused when the speed sensor does not register high enough rpm when motor is supposed to be running, This does not mean the motor is not running at all. Below are a few things you will want to look for first.
Speed sensor and wires
View with fan removed, sensor picks up RPM from magnet mounted on fan
In shipping the packing is used to prevent tub movement, this can sometime knock the wires from the pump while uncrating, tape has been added to hold the wires in place but is not always successful.
Reinforce this section of pressure hose with tape
Reinforce this section of the pressure hose
When coming upon a unit that has been leaking there are a number of points to check.
The first being the dispenser cover assembly. (rack assembly) and it’s hose connections.
Whenever servicing these machines it is advisable to remove the rack assembly pictured above and place a thin bead of silicone or other sealant in the grove on the outer edge of assembly.
Note: Be careful to avoid over gluing as this will impair drawer movement. (keep silicone inside grooves) Do this even with the new assembly that has the gasket along the back edge.
Leaking at the tub seal will require changing the transmission.
(refer to service manual for transmission instructions).
There have been issues with removal of the inner tub, I have found that even lifting
pressure on both sides of the tub will make this simpler. Unfortunately this requires 2
sets of hands making it a 2 man job at this point. We are currently looking at other
options for this issue.
This is an obvious sign of seal leak, very loud bearing noise will follow, always replace the seal with the transmission even if no leak was present.
Note: The brown showing is water staining not oil.
2 Men lifting straight up with even pressure will prevent the tub binding on the shaft
There have been a lot of complaints of excessive shaking, a lot of these issue are load related.
The easiest way to tell is whether the unit shakes when empty.
Make sure unit is level side to side and suspension rods are working freely.
If this all checks out replace the balance ring on top of the spin basket, ensure it goes on
evenly from side to side and tighten screws in a cross motion as you would a car tire.
Damage caused by unit not level, right side lower than left side. Styrofoam pad worn through from tub hitting it