Results of Teamwork Surveys. Presented by The Human Resources Customer Service Advisory Team. Survey Purposes. To develop some quantifiable measurements to assess our performance related to our value of teamwork To use these measurements as a basis for benchmarks and goals
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The Human Resources Customer Service Advisory Team
ExternalSurvey MethodThree online Surveys / Three Focus Areas
Teamwork within HR Departments at District
Teamwork among the HR Departments at District
Teamwork between HR at District and other departments at District and the campuses
Division of Human Resources
Employees at the District Office
Maricopa employees on the campuses and at the District Office other than Division of Human Resources employees
23%Thank You for Your Participation!
A typical survey response rate is 20%--We exceeded that on all surveys.
We GREATLY exceeded that rate on the Intra and Internal!
“When completing the survey, please avoid using the “No Opinion” rating except when you have absolutely no opinion on the subject or no contact or relationship with that department. Otherwise tell us how you see it! We need your candid feedback in order to make this process effective.”
External SurveyNo Opinion Rates Summary
Lowest Total No Opinion Rate of 4%
Total No Opinion Rate 25%
Highest Total No Opinion Rate 29%
Approach to writing and presenting the survey items:
Pilot Surveys: The Intra and Internal Surveys were taken by the members of the HR Customer Service Team as “pilots.”
Reliability Test: The expert committee tested the pilot surveys for reliability.
The surveys were approved by the Maricopa Institutional Review Board.Survey Development Cont’d
Rate the Following activities in terms of how helpful they are in promoting teamwork:
Before new technology, programs or procedures are introduced:
Change Results Matrix
69% / 21% / 10%
45% / 50% / 5%
65% / 21% / 7%
46% / 45% / 9%
79% / 21 % / 0%
61% / 39% / 0%
77% / 13% / 0%
75% / 21% / 0%
Web Results Matrix
You refer employees
It is easy to locate your subject
Easy to understand