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FCC Text to 9-1-1. Gulf Coast NENA October 15, 16. Text to 9-1-1 – inetwork ’ s Participation. A topic in the FCC ’ s Public Safety and Homeland Security Bureau ’ s NG9-1-1 Notice of Proposed Rule Making (PSHS NG9-1-1 NPRM)

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fcc text to 9 1 1

FCC Text to 9-1-1

Gulf Coast NENA

October 15, 16

text to 9 1 1 inetwork s participation
Text to 9-1-1 – inetwork’s Participation
  • A topic in the FCC’s Public Safety and Homeland Security Bureau’s NG9-1-1 Notice of Proposed Rule Making (PSHS NG9-1-1 NPRM)
  • At inetwork’s meeting with the FCC in February 2011, 80% of the focus was on NG9-1-1. A few thoughts at the end on Text to 9-1-1
  • Comments on Text to 9-1-1. In January 2012 we were asked to discuss our thoughts in more detail with special emphasis on a few aspects.
  • March 2012 another meeting with the PSHSB to discuss topics they requested. Focus was on the deaf and hard of hearing
  • Several subsequent filings especially related to costs
inetwork s initial proposal
inetwork’s Initial Proposal
  • Service for the deaf and hard of hearing community only
  • Text to 9-1-1 Clearinghouse at a national level
    • All carriers deliver calls to a central clearinghouse
    • Clearinghouse determines destination state and selected delivery mechanism
    • Clearinghouse delivers text messages to the state.
  • Single provider under contract to the FCC
  • TRS/VRS funds to be used for service to the deaf and hard of hearing
  • Allows the states to select the method of delivery and timing of rollout
    • Centralized handling possible
    • Change of methods allowed
    • Encouragement to migrate to NG9-1-1
response to inetwork s proposal
Response to inetwork’s proposal
  • Key concepts embraced and will likely be part of the order (if there is one)
    • Clearinghouse
    • Several text delivery options
    • State/ECD Opt-in
  • Timeline to develop an RFP and execute the process too long
  • Expansion to all subscribers makes funding proposal unworkable
possible regulatory scenarios my crystal ball
Possible Regulatory Scenarios (my crystal ball)
  • Interim (pre-NG9-1-1) rules will be established: Yes - 75% probability
  • Regulatory mandate placed on the wireless carriers: Yes -75% probability
  • Mandate extends to all subscribers – Yes – 75%
  • Regulatory mandate placed on Over-The-Top texting services: No - 95% probability
  • Regulatory mandate placed on States: No - 95% probability
  • Mandate includes delivery to the state: Yes – 75% probability
  • Mandate includes delivery to the PSAP: Yes – 75% probability
  • Mandate for service provider collaboration: Yes – 51% probability
  • Best guess on release of regulations: Q1 2013 – 51% probability
possible regulatory scenarios continued
Possible Regulatory Scenarios Continued
  • Wireless carriers obligated to provide multiple text delivery mechanisms
    • Text to TTY: Yes – 95% probability
    • Text to NG9-1-1: Yes – 95% probability
    • Text to internet server: Yes – 75% probability
    • Text to relay service: No – 75% probability
  • State and Local 9-1-1 Authorities Participation
    • Mandate: No - 95% probability
    • Opt in: Yes - 75% probability
national text to 9 1 1 clearinghouse
National Text to 9-1-1 Clearinghouse
  • Exposes a standard interface to OSPs that remains constant throughout the evolution to NG9-1-1
  • Allows states to choose the text to 9-1-1 solution that they feel is most appropriate for their population now
  • Allows states to migrate to other solutions as they become available and to NG9-1-1
we are a ng9 1 1 state right yes but
We are a NG9-1-1 State Right? Yes but…
  • A true NG9-1-1 system is end-to-end
    • Carriers interrogate the ECRF for routing information and then deliver the message via SIP directly to the ESRP
    • Text message stays in SIP through all routing and diversions
    • Text is delivered to NG9-1-1 Call Handling System
      • Location object in the SIP body decoded by the CPE
      • New window pops up on the display to facilitate interaction

All of this is targeted in ANGEN Phase 4

today s reality
Today’s Reality
  • A true NG9-1-1 system is end-to-end
    • Carriers interrogate the ECRF for routing information and then deliver the message via SIP directly to the ESRP Wireless carriers are delivering calls via SS7 to the Legacy Network Gateways
    • Text message stays in SIP through all routing and diversions Messages stay in SIP from the inside of the Legacy Network Gateways to the handoff to the PSAP CPE
    • Text is delivered to NG9-1-1 Call Handling System
      • Location object in the SIP body decoded by the CPE Some CPE in the state is ready to take SIP but not a full NG9-1-1 interface
      • New window pops up on the display to facilitate interaction Most CPE aren’t ready to to identify an incoming test message and pop a window

All of this is targeted in ANGEN Phase 4

so what s the plan
So What’s The Plan?
  • Well, it’s up to the Alabama Wireless Board.
  • Our technical recommendation
    • Initially, implement the text to internet server method.
      • Text messages are collected at a state level
      • Deposited into a server
      • PSAP is notified of arrival
      • PSAP uses browser to access server and exchange text messages with “caller”
  • The operations challenge
    • How to organize? Does every dispatcher get trained?
    • What is the likely volume?
    • And all the other policies that need to be established….
reducing the anxiety
Reducing the Anxiety
  • Once you see it in operation, many of your concerns will be reduced
  • You re not in this alone! Every agency will need to address it
  • You won’t be asked to do anything without a great deal of thought and planning
    • Public Safety and Homeland Security Bureau are sensitive to these issues
    • NENA and APCO are working closely with the Bureau
suggested next steps
Suggested Next Steps
  • Get familiar with the topic
  • Invite wireless carriers, vendors, and other stakeholders to speak. Webinars?
  • Get engaged and file comments.
    • The wireless carriers are very active
    • Vendors are also activity shaping rules
    • Some 9-1-1 authorities are engaged. Read their filings
  • inetwork will continue to be engaged in the process and make proposals to the AWB for implementation in Alabama if/when rules are promulgated