Workforce Planning. 28 th September 2010. A bit of history. Day one Inherited staff and commitments, but no comprehension of what this meant There were new organisations created on the same day No SLAs or contracts Confusion
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28th September 2010
(all of this excludes service desk and technical support)
Less popular, but key services:
Based on time spent to date, we can make a forecast for the year, and compare with contracted income (similar to service line costing) :