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Using People-Based Social Network Initiatives for Effective KM in Government Sector

Learn how KM can be used to reduce operational risks in the government sector, including business continuity, disaster planning, and more. Explore the case study of the US EPA Office of Environmental Information's KM program and hear about personal KM strategies to mitigate disasters.

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Using People-Based Social Network Initiatives for Effective KM in Government Sector

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  1. The Ark Group’s 2nd Annual KM for the Government Sector:Using People-Based Social Network Initiativesto Fuel an Effective KM ProgramUsing KM to Reduce Operational Risk: Business Continuity, Disaster Planning, and Beyond Brand L. Niemann US EPA Office of Environmental Information, Enterprise Architecture Team and Co-Chair, Semantic Interoperability Community of Practice (SICoP), Best Practices Committee (BPC), Federal CIO Council October 28, 2006 (Revised)

  2. Revised Outline • Moderator (Steve Else) and Panelist (Carl Brown) unable to attend so change presentation to fit previous discussion: • 1. Address Six Conference Goals in a Broader Context. • From EPA to the Best Practices Committee. • 2. Personal KM to Mitigate EPA Disaster • Four slides omitted from proceedings. • 3. EPA Disaster Response KM Example: • Event Ontology to Improve Rapid First Response. • 4. Questions and Answers: • Contact Information.

  3. 1. Six Conference Goals • Goal 1. Practical Knowledge (prefer the word Information) Sharing: • I use the COLAB: An Open Collaborative Work Environment to Support Networking Among Communities of Practice to do: • My EPA Data Architecture; • Our Semantic Interoperability Community of Practice; and • VK Semantic Wiki now. Jim Disbrow’s next presentation. • The Best Practices Committee.

  4. 1. Six Conference Goals • Goal 2. KM Business Strategy: • The GSA Office of Intergovernmental Solutions provides COLAB at a low annual cost and the new Semantic Wikis are free! • Goal 3. Social Network Analysis: • All our workshops and conferences are captured in COLAB and the new Semantic Wikis support W3C standards that are machine-processable to automate analysis and interoperable with one another.

  5. 1. Six Conference Goals • Goal 4. Communities of Practice: • Suggested guidelines for Federal CoPs: • The President Urges Agencies to Work Together. • Clarity. • Accountability. • Transparency. • Integrity. • Goal 5. Blogs and Wikis: • See Dr. Calvin Andrus, Director, Mission Innovation Division, CIA (July 18, 2006, Workshop) • Foster “emergent behavior, allow posting to a common space to connect the dots, and provide incentives/rewards.

  6. 1. Six Conference Goals • Goal 6. Knowledge Retention and Personal Knowledge Management: • If something awful happens to me, there is a complete record of what I have done. • My EPA Supervisors express appreciation for being able to readily see what I have done and am doing. • I have been able to “survive” disasters without losing a moment (see next section) and could continue right on working this way in retirement!

  7. 2. Personal KM To Mitigate a Disaster • October 5, 2006: EPA Post Flooding Updates: • “After months of hard work by EPA’s facilities staff and GSA representatives, I am pleased to announce that we have made significant progress in restoring service lost during this year’s flooding and power loss at the EPA Headquarters complex.” • My EPA office’s experience: • Worked at home for a week. • Worked in alternate work space for 6 weeks. • Working in restored work space while it is still being completely restored. • Other EPA office’s experience: • Lost PCs, paper files and office space.

  8. 2. Personal KM To Mitigate a Disaster • My experience: • Worked at home the entire time because I had copies of my key paper documents, high-speed Internet – cable service, and Wiki and Semantic Wiki technology for infrastructure. • Key email, files, and Web content are organized like a document and records management system and accessible 99.99% of the time (one the 15 most reliable Internet infrastructures). • Wikis and blogs have served this purpose for many others: • See for example: KatrinaHelp Wiki, TsumaniHelp Wiki, etc.

  9. 2. Personal KM To Mitigate a Disaster • Dates our office worked: • From home and; • June 26-30th (on Administrative Leave) • From an alternate work space – due to flood damage? • July 3-21st • Other offices (see http://www.epa.gov/epa/); • Current status - as of last update Friday, October 13, 2006, 1:00 p.m.: • EPA headquarters is open. All EPA employees are to report for duty as usual. Employees who work in the basement of EPA West should report to the alternative work locations designated by their supervisor.

  10. 2. Personal KM To Mitigate a Disaster • Dates I worked from home using Wiki and Semantic Wiki technology during all of this? • June 26th – July 27th • EPA deployment of infrastructure agency-wide and/or remotely, to facilitate COOP and disaster response? • Several offices are piloting or planning to pilot Wikis and Blogs and have asked me to brief them.

  11. 2. Personal KM To Mitigate a Disaster • Recent Press: • Federal Computer Week, Tips for teamwork in an online world: Groups discover how collaboration software can boost productivity if used properly (see under 4. Give in to peer pressure), September 18, 2006 at http://www.fcw.com/article96045-09-18-06 • Government Computer News, The amazing Wikis: From the CIO Council to the CIA, the lightweight collaboration platform is taking hold—but it’s not a no-brainer, August 21, 2006, at http://www.gcn.com/print/25_25/41673-1.html

  12. 2. Personal KM To Mitigate a Disaster • Recent Publications: • March 2006, Disaster Management, Newsletter 17, at http://www.gsa.gov/gsa/cm_attachments/GSA_DOCUMENT/Disaster%20Management%20Mar%202006_R2641S_0Z5RDZ-i34K-pR.pdf • See SICoP Pilots on page 18 for "Public-Private Collaboration for Semantic Interoperability in Emergency Management Information Sharing," and page 32 for "Disaster Response Pilot Demonstrates Web Services and Semantic Naming Technology" • July 2006 , GSA Pilots Working Together to Improve Citizen Services (COLAB Wiki) see pages 11-12 in GSA Newsletter, Issue 18, at http://www.gsa.gov/gsa/cm_attachments/GSA_DOCUMENT/OCSC%20Newsletter%20Jul%2006_R2952-l_0Z5RDZ-i34K-pR.pdf

  13. 3. EPA Disaster Response KM Example • Three Keys to Public-Private Collaboration for Semantic Interoperability in Emergency Management Information Sharing (see previous slide): • (1) Participation in the Emergency Management Technical Committee (EMTC) of the Organization for the Advancement of Structure Information Standards (OASIS) and additional experience in other technical committees in Web Services, Healthcare, and Service-Oriented Architecture • (2) The use of U.S. EPA logs for the January 2005 Train Derailment and Chlorine Tank Car Rupture and Release in Graniteville, South Carolina, to build an event ontology; and • (3) The assemblage of a team of 13 non-government organizations with expertise and products in emergency management.

  14. 4. Questions and Answers • Contact Information: • Brand Niemann • Niemann.brand@epa.gov • 202-564-9491 • http://colab.cim3.net/cgi-bin/wiki.pl?BrandNiemann • Using the Semantic Wiki: • See next two slides and contact me. • Upcoming Free Workshop in November: • November 28, 2006, Net-Ready Sensor Standards Harmonization Meeting Using the VK Test Semantic Wiki • http://www.sensornet.gov/net_ready_workshop/index.html • http://colab.cim3.net/cgi-bin/wiki.pl?NetReadySensorsWorkshop_2006_08_0203 • http://vkwiki.visualknowledge.com/wiki/sensors

  15. 4. Questions and Answers • Five Steps for Using the Semantic Wiki for Managing and Sharing Information: • (1) Prepare a CoP Mission Statement • (2) Prepare a CoP Membership List • (3) Prepare a CoP Strategy • (4) Hold a Wiki Training Conference Call (with items 1-3 entered into the Wiki space) • (5) Get commitments to collaboratively publish and edit trusted reference knowledge sources in the Wiki space.

  16. 4. Questions and Answers http://www.visualknowledge.com/wiki/autism

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