The Art of Questioning in The Struggle to be Heard. Icebreaker. Baggage Claim Jot down 2 facts about yourself Jot down 1 lie about yourself. Hand Up, Pair Up, Share Up!. Points to Ponder. I never learn anything talking. I only learn things when I ask questions. --Lou Holtz
Jot down 2 facts about yourself
Jot down 1 lie about yourself
• when you ask questions with clarity, others
respond more appropriately.
• confirming answers tends to prevent
escalation of negative behavior.
• when questions stimulate a person to
think, a deeper level of understanding
• Deeper level of understanding allows you
to communicate from the same pool of data.
• Understanding is not the same as
• Being understood is a deep human need.
• “So you’re thinking that…
• “Sounds like you’re concerned that…”
• “You feel…because…”
• “I’m hearing that…”
• “Let me see if I understand what you are
• Allows other person to express what is on
his/her mind, to tell you what he/she
considers to be important
• Gives maximum latitude to speak freely
• Limit the length of the response to a few
• Call for a precise piece of information
• The short response focuses directly on a
– Direct questions (especially “what”)
– Rhetorical questions
– Leading question
– Veiled assertions (“Don’t you think that…”
– Any question where you can put the word
“stupid” at the end.
“To question well is to teach well. In the
skillful use of the question more than anything else lies the fine art of teaching; for in it we have the guide to clear and vivid ideas, the quick spur to imagination, the stimulus to thought, the incentive to action.”
MS2 Phage Coat Protein—RNA Interaction