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I mplementation of Government Interoperability Frameworks: Putting Strategies into Practice. MINISTERIO DE ECONOMÍA SECRETARÍA EJECUTIVA DE ESTRATEGIA DIGITAL. Chile Interoperability Program Success Case?. Successful… Legal framework “Business” Model

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slide1

Implementation of Government Interoperability Frameworks:

Putting Strategies into Practice

MINISTERIO DE ECONOMÍA

SECRETARÍA EJECUTIVA DE ESTRATEGIA DIGITAL

slide2

Chile Interoperability Program

Success Case?

  • Successful…
    • Legal framework
    • “Business” Model
    • It DOES work! Savings for citizen as well as State in terms of time & money + “better overall perception of quality service”
  • Still unsuccessful
    • Awareness inside ALL the government, EVERYTIME (put it in the neurological map)
    • Legal operational framework
    • ICT appropriation from some public servants
slide3

The trouble with some

public servants

slide4

Our Vision

“Improve Public Services

quality while reducing costs ”

Standards

ICT Platform.

Legal Framework

Political Will

Success

Critical

Issues

“Business Model”

Technical training in Public & Private

sectors for implementing Interoperability apps.

Resources

Budgetary – Human – Technical – Political

slide5

LegalFramework

Electronic Document

Electronic Signature

CA / RA Services

(PKI)

19.799/2002

Administrative

Procedures

Enforcement

(Citizen driven)

19.880/2003

Data protection

Data privacy

Communications’

Security

(Safety & Confidence)

19.628/1999

Laws

XML Standards for

Electronic Docs &

Interoperability Mgm.

(Document Layer)

81/2004

Communications

Framework for

Efficient comm.

(Comm layer)

77/2004

Schema, megadata

& repository

Framework

(Structure Layer)

271/2008

Executive Orders

slide6

Standards

  • There has been an explicit definition by the Government on open standards:
    • Electronic documents: XML
    • Data scheme: XML Schema
    • Electronic Signature: XML signature
    • Architecture: SOA
    • Standard communication protocols
    • Unique repository of e-gov schemes (Schemes and Metadata Management)
    • W3C International Standards
slide7

Interoperability Platform

  • Since July 2009
  • 7 Public institutions participate, supporting the development of 35 citizen-oriented transactions and 31 web services
  • 150.000 transactions, monthly average
  • Scheme and Metadata Manager entwined with Interoperability Platform, with 8 ground schemes and 67 obligatory document schemes
  • Measured 1,3 million US$ in citizen savings up to now for 6 of the 35 transactions that amount to more than 50% of total transactions
slide8

“Business Model”

Objective: provide incentives for public

servants to embrace Interoperability Philosophy

slide9

Teachings from our Experience

  • In Latin countries law enforcement inside the Government is not enough. Inertia must be overcome with supplementary means (money and political costs)
  • Success needs a champion on both the donor and the receptor of interoperability services
  • Benefits for Government as well as citizens must be demonstrable and clearly measurable in analysis stage of interoperability projects
  • Conversely, KPI must include metrics on citizen’s benefits, and must be published
  • Voluntary adhesion is a good start to gather critical mass, but not good to make overall improvements