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For more classes visit\nwww.snaptutorial.com\n\nBUSN 258 Week 1-7 All Discussion Questions\n\nBUSN 258 Week 4 Midterm\n\nBUSN 258 Week 8 Final Exam\n\nBUSN258 Week 1 Assignment\n\nBUSN258 Week 2 Assignment\n

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busn 258 education on your terms www snaptutorial 1

BUSN 258 Education on your terms/www.snaptutorial.com

BUSN 258 Entire Course

For more classes visit

www.snaptutorial.com

BUSN 258 Week 1-7 All Discussion Questions

BUSN 258 Week 4 Midterm

busn 258 education on your terms www snaptutorial 2

BUSN 258 Education on your terms/www.snaptutorial.com

BUSN 258 Week 1 Assignment

For more classes visit

www.snaptutorial.com

1. What major corporations that you’ve heard of seem to be doing the best job of building customer loyalty? In what ways do they attempt to build long-term relationships with customers?

2. How do ripple effects escalate the problem of the lost customer?

busn 258 education on your terms www snaptutorial 3

BUSN 258 Education on your terms/www.snaptutorial.com

BUSN 258 Week 2 Assignment

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1.What are some factors (patterns of behavior) that project a company’s culture? List several examples from organizations you work in.

busn 258 education on your terms www snaptutorial 4

BUSN 258 Education on your terms/www.snaptutorial.com

BUSN 258 Week 2 You Decide

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Read the You Decide scenario and decide on a response. Your goal is to identify the critical issues in the scenario and determine how you would resolve. Write a report correctly formatted of at least 125 words. Drop the report in the DropBox. Remember to run the spelling and gramm

busn 258 education on your terms www snaptutorial 5

BUSN 258 Education on your terms/www.snaptutorial.com

BUSN 258 Week 3 Case Study

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1. Interview: After completing your assigned readings for this week, interview someone who has a customer relations/customer service role or responsibility where the person has organizational responsibility and knowledge of the companyÂ’s customer relations policies. This

busn 258 education on your terms www snaptutorial 6

BUSN 258 Education on your terms/www.snaptutorial.com

BUSN 258 Week 4 Assignment

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1. Look back on your own experiences as a customer and identify situations when little things have made a difference in your buying decision. Think, for example, of places you have stopped doing business with. What little

busn 258 education on your terms www snaptutorial 7

BUSN 258 Education on your terms/www.snaptutorial.com

BUSN 258 Week 4 Midterm - Set 2

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1.Question :(TCO 1) The letter L in the acronym LIFE stands for ________.

2. Question : (TCO 2) Customer loyalty is:

3. Question : (TCO 9) Despite many similarities between them, Wal-Mart and K-Mart have very different results,

busn 258 education on your terms www snaptutorial 8

BUSN 258 Education on your terms/www.snaptutorial.com

BUSN 258 Week 5 Assignment

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1. How can organizations become more open to feedback? What kinds of employee training would help? What would you tell your employees about feedback importance if you were the boss?

busn 258 education on your terms www snaptutorial 9

BUSN 258 Education on your terms/www.snaptutorial.com

BUSN 258 Week 5 You Decide

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Scenario Summary

You are a general manager with a service company. You are hearing comments from your sales group that customers are unhappy with your company. The commen

busn 258 education on your terms www snaptutorial 10

BUSN 258 Education on your terms/www.snaptutorial.com

BUSN 258 Week 6 Case Study

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BUSN258 Week 6 Case Study LL Bean & AT&T

busn 258 education on your terms www snaptutorial 11

BUSN 258 Education on your terms/www.snaptutorial.com

BUSN 258 Week 7 Assignment

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1. Which of the two general causes of stress, worker characteristics and working conditions, is the most significant in your job? How can you control or manage it

busn 258 education on your terms www snaptutorial 12

BUSN 258 Education on your terms/www.snaptutorial.com

BUSN 258 Week 7 You Decide

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Scenario Summary

You are Bob Yeader, a Sales Manager, of a small printing company. One of you sales people asked for a meeting. The meeting was difficult. The sales person, Pat Lawson, broke down in the meeting. Pat said the work was too much and the customers too demanding. Where Pat

busn 258 education on your terms www snaptutorial 13

BUSN 258 Education on your terms/www.snaptutorial.com

BUSN 258 Week 8 Final Exam 1

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1.

Question :

(TCO 1) The best way to win customer loyalty is to:

busn 258 education on your terms www snaptutorial 14

BUSN 258 Education on your terms/www.snaptutorial.com

BUSN 258 Week 8 Final Exam 2

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1.

Question :

(TCO 1) The first step to reduce waiting time is to:

2.