Agents in Network and Service Management (P712) - PowerPoint PPT Presentation

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Agents in Network and Service Management (P712)

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  1. Stephen Corley (BT) Agents in Network and Service Management (P712) DOT’98 Workshop IS&N’98 Heidelberg, 1-2 September 1998

  2. - To understand the practical implications and benefits of applying agent technology to Telecommunications Service and Network Management Objective

  3. - To understand the practical implications and benefits of applying agent technology to Telecommunications Service and Network Management Objective

  4. Software Problem Management Configuration Management for Multi-party Co-operative Work Case Studies

  5. Software Problem Management Using Agents

  6. Bugs

  7. Bugs Patches

  8. File not found! Bugs Patches

  9. File not found! Bugs Patches New & Improved Version X+1!

  10. File not found! Bugs Patches User Difficulties New & Improved Version X+1!

  11. File not found! Bugs Patches Incompatibilities User Difficulties New & Improved Version X+1!

  12. Maybe agents can help!

  13. Network Berlin London Turin

  14. 1. Desktop/on-line help agents 2. Automated diagnosis and repair 3. Support for helpdesk technicians How can agents help?

  15. WAV JPEG MPEG

  16. GZIP WAV JPEG TAR RTF uuencode base64 MPEG ZIP

  17. GZIP PPT WAV SGML JPEG PDF TAR PS Framemaker DOC RTF TXT HTML XLS uuencode base64 MPEG WPG ZIP VRML PS

  18. GZIP PPT WAV GIF SGML JPEG PDF TAR PS BMP Framemaker DOC Format not recognised! PNG TGA RTF WMF TXT HTML RAS XLS PSD uuencode XML MIME TIF base64 MPEG WPG ZIP VRML PIC PS

  19. User A Environment User B Environment MHA MHA Key MHA: Message Handler Agent CHSA: Content Handler Search Agent CHPA: Content Handler Provider Agent

  20. User A Environment User B Environment (email+PS) MHA MHA Key MHA: Message Handler Agent CHSA: Content Handler Search Agent CHPA: Content Handler Provider Agent

  21. User A Environment User B Environment (email+PS) (resend in W6/DOC) MHA MHA Key MHA: Message Handler Agent CHSA: Content Handler Search Agent CHPA: Content Handler Provider Agent

  22. User A Environment User B Environment (email+PS) (resend in W6/DOC) (sorry) MHA MHA Key MHA: Message Handler Agent CHSA: Content Handler Search Agent CHPA: Content Handler Provider Agent

  23. User A Environment User B Environment (email+PS) (resend in W6/DOC) (sorry) MHA MHA Key MHA: Message Handler Agent CHSA: Content Handler Search Agent CHPA: Content Handler Provider Agent CHPA CHPA CHPA CH CH CH

  24. User A Environment User B Environment (email+PS) (resend in W6/DOC) (sorry) MHA MHA CHSA Key MHA: Message Handler Agent CHSA: Content Handler Search Agent CHPA: Content Handler Provider Agent CHSA CHPA CHPA CHPA CH CH CH

  25. User A Environment User B Environment (email+PS) (resend in W6/DOC) (sorry) MHA MHA CHSA Key MHA: Message Handler Agent CHSA: Content Handler Search Agent CHPA: Content Handler Provider Agent CHSA CHPA CHPA CHPA CH CH CH

  26. Java Java Intelligent Agent Componentware (JIAC) UNIX Internet Implementation

  27. Technician Supported Problem Solving DB Problem Solving DB London Berlin Problem Solving DB Turin

  28. AEA AEA DBA DBA Alter Ego Agent (AEA) DB DB Database Agent (DBA) (fail) Problem Solving DB

  29. AEA AEA DBA DBA Alter Ego Agent (AEA) DB DB Diagnostic Search Agent (DSA) DSA Database Agent (DBA) (fail) Problem Solving DB

  30. AEA AEA Arrange Meeting DBA DBA DB slight DB AEA DSA DBA Problem Solving DB

  31. Java Voyager Version 2 Beta 1 Case-based reasoning UNIX Internet Implementation

  32. Interworking User Environment MHA CHSA Problem Resolution Technician Environment DBA AEA DB DSA

  33. Configuration for Multi-party Co-operative Work

  34. Network

  35. Maybe agents can help!

  36. NetworkProviderAgents ServiceProviderAgents Personal CommsAgent Network

  37. NPA SPA NPA NPA PCA SPA NPA NPA Negotiate Request

  38. NPA SPA NPA PCA SPA NPA Provisional Booking Offers

  39. NPA SPA NPA PCA Sign Accept

  40. NPA SPA NPA PCA Notify Notify Activate & Manage Network

  41. Java Voyager Version 2 Beta 1, OrbixWeb 3.0, Visibroker 3.1 Ilog Rules for Java 1.0, JESS 4.0 Bongo 1.1 NetMeeting UNIX, Windows Internet, ISDN (P715 ESP) Implementation

  42. Summary Problem Management - Automated PrototypingExperiments and Experiences Results and Recommend -ations - Technician Supported Configuration Management Now Q199

  43. Conclusion software distribution interaction with human users automated problem solving co-operation among agents search strategies Network and Service Management contract negotiation interaction with host resources integration with traditional AI techniques diary management security

  44. How complex can a mobile agent be?

  45. How do agents find each other? Is there anyone out there?

  46. Agent Oriented Design Versus Agent Oriented Implementationa) “request connect A B”b) message (“request connect A B”)c) request (connect A B)d) connect (A B)