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BGE Limited Income Pilot Programs - Evaluation. ACI Home Performance Conference March 2012. Presentation Overview. Pilot Summary Evaluation Research CAMP/GRAD Credits Participant Survey Pilot Impacts Usage Impacts Arrearage Impacts Collections Impacts Cost Effectiveness

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bge limited income pilot programs evaluation

BGE Limited IncomePilot Programs - Evaluation

ACI Home Performance Conference

March 2012

presentation overview
Presentation Overview
  • Pilot Summary
  • Evaluation Research
  • CAMP/GRAD Credits
  • Participant Survey
  • Pilot Impacts
    • Usage Impacts
    • Arrearage Impacts
    • Collections Impacts
  • Cost Effectiveness
  • Recommendations

2

pilot motivation
Pilot Motivation
  • Existing limited-income discount program
    • Incentive for on-time bill payment
    • But only 27% receive credit for timely bill payment. 
  • New pilots
    • Attempt to cost-effectively increase on-time payment
    • Test different programs and benefits
    • Determine impacts on payments and usage
    • Determine cost-effectiveness

4

pilot programs
Pilot Programs

CAMP

  • 1-Double bill credit
  • 2-Existing credits and payment counseling
  • 3-Double bill credit and payment counseling

GRAD

  • 1-Graduated credits
  • 2-Graduated credits and Quick Home Energy Check-up
  • 3-Graduated credits and payment counseling

5

evaluation questions
Evaluation Questions
  • Did the programs…
    • Reduce usage?
    • Improve on-time bill payment?
    • Reduce collections and non-payment expenses?
  • Could the program…
    • Be modified to improve cost-effectiveness?
    • Be scaled up for all BGE limited-income customers? What would be the costs of such a program?
  • What other changes are recommended for full scale implementation?

7

evaluation research1
Evaluation Research
  • Program Database Analysis – program participation and services delivered
  • BGE Interviews – program parameters, customer selection, collection strategies and implementation, and potential improvement.
  • Dollar Energy – implementationbarriers, customers’ interest and concerns, customer response to payment counseling

8

evaluation research2
Evaluation Research
  • Participant Survey – program understanding, impacts, and satisfaction
  • Billing, Usage, and Collection Data Retrieval and Analysis – impact analysis
  • Cost-Effectiveness Analysis– pilot and full scale cost-effectiveness

9

pre pilot camp statistics
Pre Pilot CAMP Statistics
  • The average monthly credit is $7.09
  • 60 percent of the customers received at least one credit
  • In the average month, only about 27% of these customers received a credit for timely bill payment. 
  • Average annual credit is $7.09*12 months*.27 = $23

11

survey goals
Survey Goals
  • Customer understanding of pilot benefits and services.
  • Customer perception of pilot impacts on bill payment, energy consumption, and program participation.
  • Potential impacts of payment counseling and energy audits.
  • Customer satisfaction with pilot benefits and services.

15

survey findings
Survey Findings
  • Many customers don’t understand program
    • Only 16-25% knew they received bigger credit
    • 65% knew they received discount based on usage
    • 13% recalled payment counseling call
    • 69% recalled audit
  • Reported impacts
    • Half say they pay bill on time more often
    • One third to one half say they use less energy
    • One quarter say they participated in another program
  • High program satisfaction

27

camp electric baseload impacts
CAMPElectric Baseload Impacts

No significant CAMP pilot impacts on electric baseload usage.

29

camp electric heating impacts
CAMPElectric HEATING Impacts

Significant reduction in electric heating usage for double credit only CAMP pilot group.

30

camp gas impacts
CAMPGas Impacts

No significant CAMP pilot impacts on gas usage.

31

grad electric baseload impacts
GRADElectric Baseload Impacts

No significant GRAD pilot impacts on electric baseload usage.

32

grad electric baseload impacts by pre treatment usage
GRADElectric Baseload ImpactsBy Pre-Treatment Usage

Significant reduction in electric baseload usage for highest pre-usage GRAD pilot group.

33

grad electric heating impacts
GRADElectric Heating Impacts

Significant reduction in electric heating usage for all GRAD pilot and credit only group.

34

grad electric heating impacts by pre treatment usage
GRADElectric Heating ImpactsBy Pre-Treatment Usage

Significant reduction in electric heating usage for highest pre-usage GRAD pilot group.

35

grad gas impacts
GRADGas Impacts

Significant reduction in gas usage for credit and audit GRAD pilot group.

36

usage impact summary
Usage Impact Summary
  • CAMP
    • Double credit only electric heaters: 5% electric usage reduction.
  • GRAD
    • Highest non-electric heating users: 4% electric baseload reduction.
    • Electric heaters: 4% electric usage reduction.
    • Electric heaters, credit only: 5% electric usage reduction.
    • Highest electric heating users: 5% electric usage reduction.
    • Credits and audit group: 4% gas usage reduction.

37

costs and benefits
Costs and Benefits

Highlighted items are included in full scale implementation costs.

45

pilot design
Pilot Design
  • Self-selection: those who responded to letters enrolled – difficult to extrapolate to all customers.
  • Stratification: done differently for CAMP, GRAD, and comparison group – difficult to estimate and compare results
    • CAMP: # on-time payments, poverty level
    • GRAD: # on-time payments, electric usage, arrearages
  • Enrollee tracking: difficult to examine data attrition issues.

48

administration
Administration
  • Data access for DEF payment counselors
    • Could respond to customer questions
    • Would not have to refer to BGE
  • Payment timing
    • Social Security recipients had trouble with payments
    • Change bill due date to align with benefit payment at customer’s request

49

customer education
Customer Education
  • Customers were unaware of program elements
  • Many communication opportunities
    • Invitation letter
    • Phone enrollment
    • Confirmation letter
  • Shorten and simplify written communication

50

implementation
Implementation
  • Stratification – represent all customers to be targeted by full scale implementation
  • Customer targeting – target those likely to have beneficial outcome
  • Program potential – examine potential cost savings against potential costs
  • Cost effectiveness – structure payment to be no less than what was paid prior to program

51

contact
Contact

Jackie Berger, Ph.D.

President and Co-Founder

APPRISE

32 Nassau Street, Suite 200

Princeton, NJ 08542

609-252-8009

jackie-berger@appriseinc.org

www.appriseinc.org

52