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Connect to Lifeline and Save. Discounted Lifeline Telephone Service Helps Low-Income Californians. Participants will Learn:. Available benefits through Lifeline Who is eligible & how to apply How to continue to participate Where to find more information. What’s in your Folder?.

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connect to lifeline and save
A Consumer Action Training

Connect to Lifelineand Save

Discounted Lifeline Telephone Service Helps Low-Income Californians

participants will learn
A Consumer Action TrainingParticipants will Learn:
  • Available benefits through Lifeline
  • Who is eligible & how to apply
  • How to continue to participate
  • Where to find more information
what s in your folder
A Consumer Action TrainingWhat’s in your Folder?
  • Connect to Lifeline & Save brochure
  • Sample forms
  • PowerPoint presentation handout
california lifeline telephone service5
A Consumer Action TrainingCalifornia Lifeline Telephone Service
  • What are some of the reasons you may need phone service at home?
features benefits
A Consumer Action TrainingFeatures & Benefits
  • As a Lifeline participant you can save on local phone service.
features benefits7
A Consumer Action TrainingFeatures & Benefits
  • Service Connection Discount
    • Approved customers receive a credit for all but $10 or half the regular connection charge (whichever is lower)
    • Does not cover outlet / jack
    • Landlord responsibility
features benefits8
A Consumer Action TrainingFeatures & Benefits
  • Installment Plans for Service Connection & Deposits
    • Request an interest-free payment plan to help pay for service connection charges and/or deposits for basic service
    • Check with carrier

Deposits for Basic Service will be Waived

    • If a deposit is paid when establishing service and applying for Lifeline, the deposit will be credited back after approval
features benefits9
A Consumer Action TrainingFeatures & Benefits
  • Service Conversion Discount
    • Existing customers who have regular service who request and are approved for Lifeline will be charged a conversion charge to change to Lifeline
    • A conversion charge also applies to customers who change their service from flat rate to measured rate or measured rate to flat rate
    • A conversion charge for Lifeline customers is $10 or half the regular connection charge or full priced regular conversion charge (whichever is lower)
features benefits10
A Consumer Action TrainingFeatures & Benefits
  • Federal Subscriber Line Charge is waived for Lifeline customers
  • Lifeline customers are exempt from paying certain taxes and surcharges
features benefits11
A Consumer Action TrainingFeatures & Benefits
  • Flat Rate Local Telephone Service Discount
    • Unlimited local calls as low as $5.47 per month, unless half the regular flat rate is lower than $5.47, then the lower rate applies
    • Optional services - no discount
features benefits12
A Consumer Action TrainingFeatures & Benefits
  • Measured Rate Local Service Discount
    • Up to 60 local calls per month for $2.91 per month, unless half the regular measured rate is lower than $2.91, then the lower rate applies
    • Additional local calls (more than 60 per month) cost 8 cents each
    • Optional services - no discount
features benefits13
A Consumer Action TrainingFeatures & Benefits
  • Tribal Lands (Enhanced Lifeline)
    • Individuals living on federally recognized Tribal Lands who qualify for Lifeline may be enrolled in Tribal Lands Lifeline
    • Monthly rate for Tribal Lands Lifeline - $1
    • Applicants must be approved for California Lifeline before they can apply for Tribal Lands Lifeline
features benefits14
A Consumer Action TrainingFeatures & Benefits
  • Hearing Impaired - 2nd Connection
    • Household eligible for Lifeline
    • Disabled person in home uses a TTY
    • If TTY not issued by Deaf & Disabled Telecommunications Program (DDTP)
      • Need medical certificate
features benefits15
A Consumer Action TrainingFeatures & Benefits
  • Free Toll Blocking
    • Prevents making long distance or local toll calls
    • Able to receive long distance calls & make calls to toll free numbers
    • Protection
    • Prepaid telephone cards
lifeline eligibility
A Consumer Action TrainingLifeline Eligibility
  • Household
    • One family
    • Extended family living as group
    • If one or more families share home, each family is eligible for it’s own Lifeline service
lifeline eligibility17
A Consumer Action TrainingLifeline Eligibility
  • Lifeline Eligibility Criteria:
    • Public assistance program
    • Household income limits
    • Lifeline connection in primary home
    • Not a dependent on another’s tax income return
am i eligible for lifeline
A Consumer Action TrainingAm I Eligible for Lifeline?
  • Review Lifeline Questionnaire
  • See handout
    • Will connection be at primary residence?
    • Are you someone’s dependent?
    • Are you enrolled in an eligible assistance program?
    • Does your income exceed limits?
lifeline enrollment
A Consumer Action TrainingLifeline Enrollment
  • If you don’t have local service, contact telephone company to set up
    • Certification (application) form arrives in the mail in a PINK envelope
    • Complete Lifeline certification (application) form by mail or online by the due date
    • Pay regular rates, connection charges, and deposits until approved. (Ask about interest-free payment plans)
    • After approval receive credit for deposits and all but $10 or half the regular service connection charge, whichever is lower
    • After approval the Lifeline discount will be credited back to when service began
lifeline enrollment20
A Consumer Action TrainingLifeline Enrollment
  • If you already have local service, contact telephone company to apply for Lifeline
    • Certification (application) form arrives in the mail in a PINK envelope
    • Complete certification (application) form by mail or online by the due date
    • Pay regular rates until approved
    • Pay small one-time conversion charge
    • After approval the Lifeline discount will be applied retroactively from the date enrollment was requested
annual verification
A Consumer Action TrainingAnnual Verification
  • Must renew Lifeline eligibility each year
    • CA Lifeline Annual Verification (Renewal) form arrives in the mail in a PINK envelope
    • Must complete program or income based section
    • Complete by mail or online by due date
    • Forms arriving late will not be processed
annual verification22
A Consumer Action TrainingAnnual Verification
  • If you don’t verify continued eligibility by the due date:
    • Will be removed from program
    • Service will convert to full-priced service
    • Deposit will be required, if applicable
  • Notify telephone company if you no longer qualify
  • Eligibility may be audited at any time
    • Provide proof of household income or participation in eligible assistance program
ca lifeline administrator call center
CA Lifeline Administrator Call Center

New Service Calls:

Call Center Hours: Monday-Friday from 8am to 7pm

ca lifeline administrator hotline
CA Lifeline Administrator Hotline

Status of Application and Renewal Forms:

Hotline Hours: Monday-Friday from 7am to 7pm

Web site: www.californialifeline.com

• Find information, sample forms, and FAQs

questions
A Consumer Action TrainingQuestions?

Can we answer any questions about this portion of the training?

connect to lifeline save
A Consumer Action TrainingConnect to Lifeline & Save
  • Depending on the discount, what could a family do with the money saved by being a Lifeline participant?
thank you
A Consumer Action TrainingThank you!
  • Consumer Action - 800.999.7981
  • www.consumer-action.org