GeorgiaVIEW

1. GeorgiaVIEW Harold G Powers Project Manager: University System of Georgia Learning Solutions Group Georgia State University

3. Board of Regents of the University System of Georgia • 253,552 Students • 9,500 Faculty • 3500 Employees • 4 Research Universities • 2 Regional Universities • 13 State Universities • 7 State Colleges • 9 Two-Year Colleges Creating A More Educated Georgia www.usg.edu

4. WebCT in the USG 1997: Initial Campus Uses of WebCT 2000: First Certified Server Jan ’03: First institution live in Vista 1.2 2001: 8 Certified Servers. 31 Institutions on System Server. 1999:14 Campuses Using WebCT Jan ’04: 17 Institutions in Vista 2.0 1999: System Endorsement. System Server and Helpdesk April ’02: Systemwide Agreement for Vista August ‘05: Vista 3.0 goes live. Creating A More Educated Georgia www.usg.edu

5. Two Production Instances in Athens Georgia including development, test, and training instances d.view.usg.edu - 13 u.view.usg.edu - 19 Current BbLS – Vista Deployment Creating A More Educated Georgia www.usg.edu

6. GeorgiaVIEW: Infrastructure

7. Infrastructure Philosophy • The infrastructure in support of the GeorgiaVIEW project is designed to provide the highest levels of performance and fault tolerance. • Two identical GeorgiaVIEW hosting locations support the USG institutions, collaboratives, and special projects. At each site, physical and/or logical redundancy is built into each tier in the architecture. Creating A More Educated Georgia www.usg.edu

8. Network Admin Inst Public Database Storage Backup Infrastructure Details • Hardware Load Balancer • 27 Nodes • Primary and Standby Database Servers • EMC Storage Array • HP Tape Array Backup Creating A More Educated Georgia www.usg.edu

9. System Usage

10. Usage Monitoring Creating A More Educated Georgia www.usg.edu

11. Usage Monitoring - Examples • Peak Concurrent Users (per cluster) • Over 4,000 in 1 hour • Over 1,400 in 7.5 minutes Creating A More Educated Georgia www.usg.edu

12. Usage: Active Users *Initial Data Point taken 2 weeks into term Creating A More Educated Georgia www.usg.edu

13. Usage: Active Sections *Initial Data Point taken 2 weeks into term Creating A More Educated Georgia www.usg.edu

14. Usage: Activity *Initial Data Point taken 2 weeks into term Creating A More Educated Georgia www.usg.edu

15. GeorgiaVIEW: Support

16. Support Resources • Online Support Center/Helpdesk • Administrator Community • GeorgiaVIEW Resource Gateway • Administrator Certification Program/Certified Trainer Program Creating A More Educated Georgia www.usg.edu

17. Online Support Center help.view.usg.edu Creating A More Educated Georgia www.usg.edu

18. Helpdesk: Common Support Model • Common Support Model utilizing ITSM Remedy • Development and implementation of Pre-Defined Summaries in ITSM • Tracking through ITSM Change Request Module Creating A More Educated Georgia www.usg.edu

19. Helpdesk: Common Support Model Creating A More Educated Georgia www.usg.edu

20. Administrator Community • Required Admin for each Institution • (semi) Annual Admin Retreat • (very) Active Listservs • Weekly Web Conference Creating A More Educated Georgia www.usg.edu

21. GeorgiaVIEW Resource Gateway • Password protected and centralized website for Institutional Administrators. • Allows for GeorgiaVIEW specific documentation and information to be provided in a secure way. • Allows for Blackboard documentation to be provided in a secure way. Creating A More Educated Georgia www.usg.edu

22. GeorgiaVIEW Resource Gateway Creating A More Educated Georgia www.usg.edu

23. One WebCT Certified Trainer Multiple WebCT Certified Trainers Certification Programs 35 Certified Trainers 41 Certified Administrators Creating A More Educated Georgia www.usg.edu

24. GeorgiaVIEW: Communication

25. Emergency Communication Service • ECS - Delivery of initial one-time, one-way simple text message announcements delivered through a wireless, mobile communication devices (mobile telephone, pager, Blackberry, etc.) subscribed to a USG owned and administered list service (topic based). • Content of message points recipients to http://status.usg.edu Creating A More Educated Georgia www.usg.edu

26. Emergency Communication Service status.usg.edu Creating A More Educated Georgia www.usg.edu

27. GeorgiaVIEW Accomplishments • http://alt.usg.edu/gaview/GAVIEWaccomplishmentsdoc.pdf Creating A More Educated Georgia www.usg.edu

28. The Future of GeorgiaVIEW

29. GeorgiaVIEW: BbLS Vista 4.1 • Many new features • Available to USG in FY07 (target availability Fall 2007 Creating A More Educated Georgia www.usg.edu

30. Grading Forms (Rubrics) Creating A More Educated Georgia www.usg.edu

31. Roster/ Profile Tool Creating A More Educated Georgia www.usg.edu

32. New Discussion Types Creating A More Educated Georgia www.usg.edu

33. Journals and Blogs Creating A More Educated Georgia www.usg.edu

34. Questions Harold G Powers hpowers@gsu.edu Creating A More Educated Georgia www.usg.edu

35. New Homepage Layout Available Creating A More Educated Georgia www.usg.edu