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1. SALESFORCE LIGHTNING KNOWLEDGE OF NEW FEATURES So the thing is Salesforce Lightning Knowledge? We as a whole realize that the Salesforce stage has a Knowledge item – a bunch of highlights reasonable for making and distributing articles, with information classifications and themes, which is particularly valuable for Community Cloud. Up until the Winter '17 Release, Knowledge was something totally dependent on the Salesforce Classic interface (and usefulness). Beginning from the Spring '17 Release, we will see Knowledge in a totally different manner – with new highlights and the Lightning interface. What's more, that is what is the issue here. To put it plainly, Lightning Knowledge will bring: ● ● ● ● A Simplified Data Model Stage Aligned Features A Redesigned User Experience Sped up Innovation Worked on DATA MODEL Information in Salesforce Classic had different Article types. Lightning Knowledge has one single Article type, however, you can make different record types. Anyway, why bother with that? Indeed, you can utilize work processes across record types, you can report all the more effectively across them, and you can divide one field between various article types.

2. Stage ALIGNED FEATURES From every one of the spaces in the Knowledge item, Salesforce has numerous custom methods of carrying out highlights. In Lightning, Salesforce utilizes standard stage draws near. Thus, rather than Custom arrangements in Salesforce Classic Knowledge highlights (like Data Model, Page Layout, Access and Permission, Search, and File Attachments, and so on), we will have Lightning Knowledge with a bunch of standard stage arrangements. Probably the main highlights in Lightning Knowledge: ● Record Types ● Rundown Views ● Brought together Knowledge Tab (rather than Classic Knowledge and Article Management Tabs) ● Search in Global Search (channels) ● Search Archived Articles ● New Authoring Actions ● New Files Component ● New Rating Component ● Update Article Votes ● Page Layouts per Record Type Guide Numerous highlights are as of now accessible in the Spring '17 Release, similar to the single Knowledge Tab, Record Types, Global Search, Votes Update, and ListView. Yet, the majority of the new highlights and enhancements will be accessible after the Summer '17 and Winter '18 Releases. Lightning Knowledge gives numerous new highlights and presents to you a portion of the arrangements that are most sought after by clients. It is a major advance for Salesforce. Anticipating more! Thanks for reading this article if you like this article and want to read more articles then please visit HIC Global Solutions ( https://hicglobalsolutions.com/ )