Key strategies for managing human capital risk
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KEY STRATEGIES FOR MANAGING HUMAN CAPITAL RISK. Harold Morgan Senior Vice President Human Resources, CHRO White Lodging Services

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  • Harold Morgan

  • Senior Vice President Human Resources, CHRO White Lodging Services

  • Former CHRO, CTA (Chicago Transit Authority), IDEX Corporation, Bally Total Fitness Corporation, Bally Manufacturing/Entertainment, Director of Employment and Labor Relations, Hyatt Hotels Corporation.

  • Jennifer Barton, SPHR

  • Chief Operating Officer | Willis Human Capital Practice

  • As COO of the Human Capital Practice for Willis North America, Jennifer has responsibility for 48 offices throughout the U.S. and Canada representing over $330 million in revenue. In this capacity she is responsible for defining, creating and deploying best-in-class client deliverables designed to address human capital risk. Under her leadership, the practice has grown to consult with over 3,000 clients across the U.S. in areas such as Human Resources, Communication, Compliance, Health Outcomes and Reporting and Analytics.

What to expect
What to Expect

  • Overview of Talent Management/Development

  • Best Practice Review

  • Five specific strategies for managing human capital risk within your organization

  • Key questions for getting started with your strategies

White lodging overview

Company Overview

White lodging overview

Introduction to white lodging
Introduction to White Lodging

  • Established in 1985 – Headquarters in Merrillville, Indiana (30 miles from downtown Chicago)

  • Owner, developer and operator of premium branded hotels

  • One of the largest independent hotel organizations in the U.S.

    • 170 branded hotels totaling more than 26,000 guestrooms in 21 states

    • Deep talent pool: 10,000 Associates – Full and Part Time

    • Manage leading brands: Marriott, Hilton, Starwood, Hyatt, InterContinental, Preferred, Carlson

  • Mission: Maximize the value of each and every hotel asset for our owners

  • The State of the Industry

  • The Brands

    • Own very few, if any hotels

    • Manage less than 50% of the hotels bearing their name

  • Independent Management Model

    • Work for the owner instead of the brand

    • Offer more accountability, flexibility and ROI versus brands

  • Overview

    • No Chairman of Board / CEO has ever....

    • No CHRO has ever ….

    • CHRO Survey – major issue

    • Modify Talent Strategy All The Time

    3. Talent Changes All The Time

    Talent changes all the time

    General philosophy talent development
    General Philosophy-Talent Development

    • Right people on bus (80%) + robust on-boarding

    • KISS

    • 50/50 – no hand holding

    • Develop those with most impact (more top of house)

    • 70-20-10 – rule of training

    Elements of great talent management
    Elements of Great Talent Management

    • Right people on bus

    • Business needs generate talent plan

    • Determine how to judge talent

      • Competencies

      • Testing

    • Assess Talent

    • Produce choices for key roles (outside > 30%)

    • Conduct STR ‘s of Key Leaders

    • Decide on development/coaching approach

    • Move plus manage talent-every move is scrutinized

    current performance

    against competencies

    future potential

    flight risk

    5 specific strategies


    5 Specific Strategies

    Total rewards gap assessment
    Total Rewards Gap Assessment

    Evaluate or Create a Total Rewards Strategy

    • Effectiveness of your rewards elements

    • Alignment to your business strategy

    • Competitive position

      Develop an Action Plan

    • Resources and recommendations

    • Prioritization and eligibility

    Pay for performance in theory



    Percent of






    Pay for Performance in Theory

    Pay for performance in reality



    Percent of






    Pay for Performance in Reality

    Merit matrix modeling
    Merit Matrix Modeling

    Distribution of Employees by BOTH Performance and Within Pay Range

    Largest increase to those who perform well and paid low in their range

    New ways to define when where and how work gets done
    New Ways to Define When, Where and How Work Gets Done

    • Why

    • 1 out of 5 cares for an elderly parent

    • Women comprise 60% of workforce

    • 80% of men would like fewer hours

    • Priority from Boomers to Millennials

    • In Practice

    • High-Performers

    • Teams establish blueprints

    • Establish and hit benchmarks**

    Identify behaviors and skills critical to success

    Identify Behaviors and Skills Critical to Success

    For Illustrative Purposes Only

    Create a plan to manage your human capital
    Create a Plan to Manage Your Human Capital

    • Remember 10% | 20%| 70%

    • Projects

    • Taskforce

    • Job Rotations

    • Temporary Accountability

    • Stretch Assignments

    • Fix-it / Turn-around

    • Development Plans

    • Cross-Functional moves

    • Internal and External Leadership Development

    • 360 Feedback

    Not everything at once
    Not Everything at Once

    • Action Tool

    • Delivering on this initiative would help achieve business objectives?

    • Line managers are likely to cooperate, if asked to support this initiative?

    • We have the capabilities within our HR team to deliver this initiative well?

    • We have the infrastructure (e.g., technology, tools) to deliver this initiative well?

    • Results from the initiative can be measured to validate its effectiveness? How?

    • Leadership buy-in has been obtained or is likely to be obtained?

    • Who will be accountable for the success / failure of the initiative?

    • What are the estimated direct and indirect costs associated with this tactic?

    • Can we secure the budget necessary to deliver this initiative well?

    Key take away
    Key Take Away

    Human Capital is an Asset … Manage it.

    Whether a company competes on the basis of productivity, innovation, customer loyalty, efficiency, speed, or agility, the workforce has a make-or-break impact on those results.

    It is important to have the right talent, with the right skills, in the right place, at the right time, and at the right cost.

    Questions final comments and contact information
    Questions, Final Comments and Contact Information

    Harold Morgan

    Senior Vice President Human Resources

    White Lodging Services

    [email protected]

    Jennifer Barton

    Chief Operating Officer

    Willis Human Capital Practice

    [email protected]