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Training on ManageEngine Desktop Central

Training on ManageEngine Desktop Central. Romanus Prabhu R Technical Account Manager LinkedIn : romanus.prabhu. Part - III Desktop Central Features & Roadmap. ITIL, SDP and DC. Why this Integration?. ServiceDesk Plus and Desktop Central are closely related products

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Training on ManageEngine Desktop Central

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  1. Training on ManageEngine Desktop Central RomanusPrabhu R Technical Account Manager LinkedIn : romanus.prabhu

  2. Part - IIIDesktop Central Features & Roadmap

  3. ITIL, SDP and DC

  4. Why this Integration? • ServiceDesk Plus and Desktop Central are closely related products • SDP handles processes • DC manages implementation/release (ITIL) • 40% of Desktop Central Customers also use ServiceDesk Plus and the percentage grows • There were more requests for integration from our Customers • Incident, Problem, Change, Release – mgmts

  5. Modules of Desktop Central

  6. Understanding the Architecture

  7. Network Scenarios Supported • Network Support • LAN (Local Area Network) • WAN (Wide Area Network / Remote Offices) • Mobile/Roaming users • Coverage of Products • Enterprise and • Managed Service Providers (MSP)

  8. Network Scenarios Supported

  9. Architecture of Desktop Central • Desktop Central is a client - Server Architecture with following components • Server (Server Engine and Storage) • Console (Browser Interface for configuring) • Agent (Program running on client computer) • It support On-demand and Scheduled communication

  10. Architecture of Desktop Central

  11. Architecture for Remote Office

  12. Ports Used in Desktop Central

  13. Architecture with Port details

  14. Installing Desktop Central • Installing Desktop Central • System Requirements • Installing the Server • Simple and Hassle free

  15. Configuring Desktop Central • Configuring the Firewall • Enabling Secure Communication • User Administration • Configuring Mail Server for email notifications • Changing Server Ports, Communication mode, etc.

  16. Adding Network Details • Discovering the Domains • Adding Domains/Workgroups • Adding Computers to manage • Adding Remote Offices • Installing Distribution Servers

  17. Installing Agents • Installing the Agent in Client Computers • From the Console • Using Windows GPO • Using Script • Manually • Configuring Agent Settings

  18. Features Categorized • Patch Management • Software Management • Windows Configurations Management • Security Management • Inventory Management • Preventive Management • Remote Control • Reports

  19. Patch Management

  20. Patch Architecture

  21. Patch Management

  22. Setting-up Patch Management • Setting up Patch Management • Configure Proxy • Define System Health Policy • Update Patch Database • Includes latest patch database • Synchronize patch database periodically • Update manually • Schedule periodic updates

  23. Scan, Identify and Automate • Scan and Identify Missing Patches • Manual vs Scheduled • Manual mode Install of Missing Patches • Install a patch to all the required systems • Install all the missing patches to a computer • Automatic Patch Deployment • Exclude/Approve patches • Verify the status of Patch Deployment

  24. Alerts and Reports • Patch Management Reports • Vulnerable Systems • Vulnerable Patches • Latest Patches • Patch Management Alerts • Notify when a task is complete

  25. Software Deployment

  26. Software Deployment

  27. Setting-up Software Deployment • Setting up Software Deployment • Creating a Network Share • http uploads • Adding Software Packages • MSI Packages • EXE Packages • Templates

  28. Setting-up Software Deployment • Deploying the Software • Scheduling Deployment • Perform Pre- and Post- installation tasks • Verifying the status of deployment

  29. Asset Management

  30. Asset Management

  31. Asset Management • Scan for Assets • Scan Manually • Schedule Periodic Scan • Configure Email Alerts

  32. Features on Asset data • Manage Software Licenses • Configure Prohibited Software • Inventory Reports • Software Reports • Hardware Reports • License Compliance Reports • Create Custom Reports

  33. Configurations

  34. Configurations

  35. Windows Configurations • Understanding User and Computer Configurations • Understanding Configuration States • Using Configuration Templates • Using Collections • Pre-defined/Template based 35 configurations • Manage Local users and Groups • Manage Windows Firewalls • File copy for the network • Registry management and more.,

  36. Green IT – Power Management • Define and Apply Power Schemes • Shutdown Remote Computers • Shutdown Manually • Scheduled Shutdown • Shutdown computers in specific Custom Groups • Wake up Remote Computers • Power Management Report

  37. Securing USB Devices • Enable/ Disable USB Devices • User Level / Computer Level • Mouse • Disk Drive • Floppy • Portable Devices & more • Enable / Disable Specific Instances

  38. Remote Control

  39. Remote Control • Setting up Remote Control • User Confirmation • Compression Settings • Communication Mode • Multi-Monitor Support

  40. Remote Control • File Transfer • Read-only Sessions (Silent Monitoring) • Multiple Participants • Audit Remote Connections • Recording the session

  41. Chat • Chat functionality to end points

  42. Mobile Device Management

  43. Preventive Maintenance Tools

  44. Preventive Tools • Schedule Check Disk, Defragment and Clean Manager tools as a preventive maintenance measure. • The logs for the tools can be seen at the console of Desktop Central.

  45. Reports in Desktop Central • Readymade inventory reports on hardware/software, usage, make, model etc., • Patch management and Configuration Reports • User logon and Power reports – unique in reporting • Custom and Query report for complete coverage of the reports. • Reports are scheduled and sent in email attach as a desired attachment. • Active Directory Report (Close to 100#)

  46. Making it Inter Operable • Desktop Central can work with • ServiceDesk Plus • Asset Explorer and soon in • IT 360 • SDP + DC is the combination which is popular and address the real time use cases

  47. Remediation and Compliance • Remediation is a process of recovering or correcting the error. • The Registry Configuration, Custom Scripting, etc., can be used as remediation measure for the network • PCI DSS Compliance • Desktop Central’s Action and Reporting functionality offers more robust support for PCI DSS

  48. Roadmap

  49. Approach to Roadmap • Hotfix based quicker release cycle – Typically two (~approx) releases per Month • Release would focus on Functional feature enhancement and issue fixes. • Regarding the new features, they are published and according to priority and need it is done • http://www.manageengine.com/products/desktop-central/product-roadmap.html

  50. Few items from Roadmap • MDM support enhancements • Support for Patching Mac OS • Inventory enhancements • Patch enhancements (3rd party) • Chat Functionality • USB Threat analysis • Unified Console/Agent - In Progress • More here .. • http://www.manageengine.com/products/desktop-central/product-roadmap.html

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