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Riverside Trial Origin Survey . Two Facilities Two forms Long Form Short Form. Survey Facilities. Edom Hill 300 customers / day 2 scales Many repeat customers during the day El Sobrante 600 – 800 customers / day 2 scales plus an automated scale Many weigh back tickets. Forms.

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Presentation Transcript
riverside trial origin survey
Riverside Trial Origin Survey
  • Two Facilities
  • Two forms
        • Long Form
        • Short Form
survey facilities
Survey Facilities
  • Edom Hill
      • 300 customers / day
      • 2 scales
      • Many repeat customers during the day
  • El Sobrante
      • 600 – 800 customers / day
      • 2 scales plus an automated scale
      • Many weigh back tickets
forms
Forms
  • In English and Spanish
  • Short Form
    • Hauler Name, Business Name, Origin
  • Long Form
    • Hauler Name, Phone, Business Name, Origin, Business or Residence Waste, Address of Waste.
findings
Findings:
  • Time concerns
    • From < 1 to 3 minutes for the long form
  • Driver may not know address of waste origin
  • Understanding form
    • Difficulty in interpreting questions
  • Writing on form
    • Need writing surface.
    • Some illegible
comments by customer
Comments by Customer
  • I don’t have my reading glasses.
  • I don’t speak English.
  • This isn’t my first time here why do I have to do this?
  • Will I have to do this forever?
  • Can I take it and bring it back?
  • Right now? The guy behind me is going to be mad.
  • What if I don’t know can I just put anything?
conclusions
Conclusions

Direct questioning by Gate attendant = accurate responses

More information is not necessarily better information

To be useful, form must be attached to the ticket

Many customers need encouragement & help filling out form

conclusions1
Conclusions
  • A well trained gate attendant gathers accurate data
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