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TOTAL LIFE CYCLE (TLC) INTEGRATED METRICS PACKAGE

TOTAL LIFE CYCLE (TLC) INTEGRATED METRICS PACKAGE. Rev. 1, March 10, 2004 RDH. WHY METRICS FOR TOTAL LIFE CYCLE SYSTEMS MANAGEMENT?. It’s a sound business practice Joint Logistics Board (JLB) Memo 13 Jan 03, JLB Balanced Scorecard Metrics Tasking Defense Business Board (DBB)

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TOTAL LIFE CYCLE (TLC) INTEGRATED METRICS PACKAGE

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  1. TOTAL LIFE CYCLE (TLC) INTEGRATED METRICS PACKAGE Rev. 1, March 10, 2004 RDH

  2. WHY METRICS FOR TOTAL LIFE CYCLE SYSTEMS MANAGEMENT? • It’s a sound business practice • Joint Logistics Board (JLB) Memo • 13 Jan 03, JLB Balanced Scorecard • Metrics Tasking • Defense Business Board (DBB) • Recommendations • Deputy Secretary of Defense Memo • 4 Feb 04, Implementation of BDD • Recommendations to the SEC

  3. ASSUMPTIONS • Integrated Logistics Support (ILS) is • Our Process for Planning and Executing • Product Support • There is no need for a separate set of • metrics for an Organic or Contract PBL • All OSD reporting will be linked to the • level 3 performance metrics.

  4. LEVEL 3 METRICS • Operational Availability (Ao) • Mission Reliability • Total Ownership Cost (TOC • Design to Cost (Measure Prior to Fielding) • Cost per Operational Unit (Measure Post Fielding) • Response Time • Footprint • Mobility/Transportability

  5. MOBILITY/ TRANSPORTABILITY OPERATIONAL AVAILABILITY SUPPLY CHAIN MANAGEMENT SUPPORTABLE Maintenance Planning Supply Support Support Equipment Manpower and Personnel Training & Training Support Technical Data Computer Resources Support Facilities Packaging, Storage, Handling, and Transportation Design Influence TOTAL OWNSHIP COST (TOC) MISSION RELIABILITY INDUSTRIAL READINESS BASE • Design to Cost • Cost Per Operational Unit FOOTPRINT LOGISTICS RESPONSE TIME

  6. LEVEL 3 MISSION RELIABILITY MOBILITY/ TRANSPORTABILITY OPERATIONAL AVAILABILITY LOGISTICS RESPONSE TIME TOTAL OWNERSHIP COST (TOC) FOOTPRINT Cost per Operational Unit Design To Cost LEVEL 4 Support Manpower Class 1-9 Supplies Material Handling Equip/Cargo Handling Equip Transpor- tation 30 Day Supplies Test/Spt Equipment Maintenance Shelter Misc. Customer Wait Time Mean Support Response Time Reaction Time Time Definite Delivery Perfect Order Fulfillment Distribution Process Response Time Change Cycle Time Resupply Cycle Time Inventory Turns Depot Responsiveness Research and Development Procurement/ Investment Military Construction Operation and Support Disposal Logistics Delay Time Capabilities Measures Reliability Maintainability Time to Maintain Mean Time To Repair Mean Time To Restore System Mean Time Between Maintenance Mean Time Between Maintenance Action Mean Down Time To Restore Functions Mean Down Time Self Propelled Towed Carrier Railways Highways Waterways Pipelines Airways Capacity By Segment Lift Capacity Utilization Rate Lift Positioning % Movement Visibility % Total Asset Visibility Time Definite Delivery Time to Failure Mean Time Between Failure Mean Time Between Demand Mean Time Between Critical Failure Mean Time Between Removals False Alarm Rate Fraction Fault Isolation Fraction Fault Detection Time to Support Mean Supply Response Time Mean Outside Assistance Delay Time Mean Admin Down Time Mean Logistics Down Time Non-Mission Capable Maint Non-Mission Capable Supply Mean Time To Service Partial-Mission Capable Maint Partial-Mission Capable Supply Design To Cost For use prior To fielding Cost per Operational Unit For use after fielding BLUE = Level 3 Metrics PURPLE = Headings GREEN = Level 4 Metrics

  7. Ships K” = K’ - MTTR + MLDT MTBF Ao = K” (MTBF) K” (MTBF) + MTTR + MLDT Predictive Operational Availability Ao = MTBF MTBF + MTTR + MLDT Ai = MTBF MTBF + MTTR Aa = MTBM MTBM + MTTR Ao = MTBM MTBM + MDT Impulse Systems Ao = Number of Successes Number of Attempts Measured Operational Availability Ao = MTBF MTBF + MDT Aircraft Ao = 1 - MTTR + MLDT K’ (MTBF) K’ = Total Calendar Time Total Operation Time Continuous Use Systems Ao = MTBF MTBF + MTTR + MSRT + MOADT + MAdmDT NOTE: MLDT = MSRT + MOADT + MAdmDT Aircraft (Dr. Rice) Ao = MTBF MTBF + MTTR + MLDT + TAT MTBF = Mean Time Between Failure MTTR = Mean Time To Repair MTBM = Mean Time Between Maintenance MDT = Mean Down Time MLDT = Mean Logistics Delay Time TAT = Turn-Around-Time (Aircraft) MSRT = Mean Supply Response Time MOADT = Mean Outside Assistance Delay Time MAdmDT = Mean Administrative Delay Time Aa = Achieved Availability Ai = Inherent Availability Ao = Operational Availability

  8. A A A i a o • Corrective Maint • Corrective Maint • Preventive Maint • Admin Log DownTime • Corrective Maint • Preventive Maint FUE Begins Ends Production Log Demo Supportability Analyses Examples: FMECA LORA COMPASS FRACAS FTA Training New Equipment Training (NET) Sustainment Training SYSTEM DEVELOPMENT AND DEMONSTRATION PRODUCTION AND DEPLOYMENT SUSTAINMENT LOW-RATE INITIAL PRODUCTION FULL-RATE PRODUCTION AND DEPLOYMENT Reliability: Failure-free operation Redundancy or graceful degradation Mean time to failure Availability: Inherent Achieved Operational Ai = MTBF MTBF + MTTR Ao = MTBM MTBM + MDT Aa = MTBM MTBM + MAMT Maintainability: Ease of repair (access, time to repair) Required resources (manpower, tools) Fault detection and isolation (testability) Mobility/Transportability: Self Propelled Towed Carrier Railways Highways Waterways Pipelines Airways Mission Reliability Mission Reliability Logistics Supportability: Sparing Training Facilities Operational Availability Operational Availability Mobility/Transportability Mobility/Transportability Affordability: Cost to develop or buy Cost to own or operate Cost to maintain Cost to dispose Footprint Footprint Design to Cost Total Ownership Cost (TOC) Cost Per Operational Unit Logistics Response Time Shared Data/Information * Integrated Knowledge Environment (IKE) * Speed - “Real-Time” Preferred * Accuracy Rate Anticipatory Logistics Prognostics Diagnostics Automated Information Technology (AIT) Integrated Supply Chain Total Asset Visibility (TAV) Spare/Repair Forecast Requisition Processing Storage/Wharehousing Distribution DESIGN THE SYSTEM DESIGN THE SUPPORT SUPPORT THE DESIGN

  9. BACK-UP SLIDES

  10. SUPPORT AVAILABILITY EQUIPMENT AVAILABILITY SUPPLY CHAIN MANAGEMENT SUPPORTABLE Maintenance Planning Supply Support Support Equipment Manpower and Personnel Training & Training Support Technical Data Computer Resources Support Facilities Packaging, Storage, Handling, and Transportation Design Influence INDUSTRIAL READINESS BASE OPERATIONAL READINESS FUNDED STAFFED TRAINED

  11. OPERATIONAL READINESS (OR) EQUIPMENT AVAILABILITY Point Availability (state of functioning – given point in time) Interval Availability (state of functioning – over a stated period of time) INHERENT (Reliability & Active Maintenance) SUPPORTABLE (Footprint) ACHIEVED (Reliability, Scheduled & Unscheduled Maintenance Maintenance Planning Supply Support Support Equipment Manpower and Personnel Training & Training Support Technical Data Computer Resources Support Facilities Packaging, Storage, Handling, and Transportation Design Influence OPERATIONAL (Reliability, Scheduled, Unscheduled Maintenance, Plus Logistics Delay Time) Reparable (Time Between Failure (MTBF)) Expendable (Time To Failure (MTTF)) Maintenance Free Operating Period (MFOP) (Period of operation…item carries out all missions without operator being restricted due to faults or limitations with Minimum of maintenance) RDTE MAINTAINABILITY Design and Development Time To Repair (MTTR) Product Test Preventive (Reduce Likelihood of Failure) Scheduled Product Management And Technical Direction TRAINED TRAINERS SIMULATORS TRAINING DEVICES TRAINING AIDS NEW EQUIPMENT TRAINING (NET) Operator Maintainer Transporter INSTITUTIONAL TRAINING Operator Maintainer Transporter EMBEDDED TRAINING Operator Maintainer Transporter DISTANCE LEARNING Operator Maintainer Transporter PROCUREMENT Corrective (Repair) (Unscheduled) Equipment Stocks • Maintenance • (3 basic elements) • Preparation Time • Active maintenance Time • Delay Time (Logistics Time) Initial Training Installation Transportation MILITARY CONSTRUCTION Technical Data Housing Training Storage Maintenance • Active Repair Time • Preparation Time • Malfunction Verification Time • Fault Location Time • Part Procurement Time • Repair Time • Final Test Time OPERATION AND SUPPORT Equipment and Replacements Maintenance And Support Recurrent Training Inventory Management Management and Technical Data LOGISTICS DELAY TIME Facilities ADMINISTRATIVE DELAY TIME Operation Costs STAFFED FUNDED TOTAL OWNERSHIP COST (TOC) OPERATION Quantity Skill Level Position Military Officer Military Warrant Officer Military Enlisted Federal Civilian Contractor MAINTENANCE Quantity Skill Level Position Military Officer Military Warrant Officer Military Enlisted Federal Civilian Contractor TRANSPORTATION Quantity Skill Level Position Military Officer Military Warrant Officer Military Enlisted Federal Civilian Contractor TRAINERS Quantity Skill Level Position Military Officer Military Warrant Officer Military Enlisted Federal Civilian Contractor OTHERS Quantity Skill Level Position Military Officer Military Warrant Officer Military Enlisted Federal Civilian Contractor COST PER OPERATIONAL UNIT OF PERFORMANCE RELIABILITY DISPOSAL

  12. OPERATIONAL READINESS (OR) STAFFED SUPPORTED TRAINED FUNDED AVAILABILITY Customer Wait Time Number Logistics Demands Repair Cycle Time Response Time Total Ownership Cost (TOC) Cost per Operational Unit of Performance Trainers Required Trainers Available Simulators Required Simulators Available Training Devices Required Training Devices Available Training Aids Required Training Aids Available New Equipment Training Courses Required New Equipment Training Courses Provided Number of Students Trained Institutional Training Courses Required Institutional Training Courses Provided Number of Students Trained Embedded Training Available Distance Learning Available Unit Training Conducted Operators Required Operators On-hand Operators Trained Maintainers Required Maintainers On-hand Maintainers Trained Transporters Required Transporters On-hand Transporters Trained Others Required Others On-hand Others Trained Capabilities Readiness Maintainability Logistics Delay Time Admin Delay Time

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