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Examples of how DanChurchAid works to be more effective HAP (Humanitarian Accountability project)

Learn about the HAP initiative by DanChurchAid, improving humanitarian response, quality, accountability, and efficiency, measuring against benchmarks. DCA follows a Normative Framework with policies to advocate for marginalized groups in poor countries. Explore benchmarks like quality management systems, information sharing, beneficiary participation, staff competency, complaints handling, and continual improvement through monitoring and evaluation. Discover how DCA enhances agency security, organizational profile, and fundraising to empower oppressed communities.

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Examples of how DanChurchAid works to be more effective HAP (Humanitarian Accountability project)

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  1. Examples of how DanChurchAid works to be more effective HAP (Humanitarian Accountability project) ACT (International alliance)

  2. What is HAP? • HAP is an inter-agency initiative started in 2003 – a certification system which commits (now) 37 members to improve humanitarian response by measuring against 6 common bench marks. Developed as a continuation of work with Code of Conduct, SPHERE Humanitarian Charter and Minimum standards in Disaster Response, Do No Harm. • Directly responds to Good Humanitarian Donorship GHD (2003; 35 donors)

  3. HAP is about improving • Quality: Efficiency, effectiveness, outcome and output –doing it better • Accountability: The responsible use of power • It is an agency’s commitment to be accountable to beneficiaries/rights holders, and therefore improve humanitarian response

  4. DCA Normative Framework • Code of Conduct • Humanitarian Charter • Sphere Standards • DCA Policies DCA overall objective: "To help and be advocates of oppressed, neglected and marginalised groups in poor countries and to strengthen their possibilities of a life in dignity."

  5. Benchmark 1: Humanitarian Quality Management System What is it? Mission, values, standards and procedures of DCA • Drivers • yield better outcomes • improve overall efficiency • improve staff motivation and retention • enhance consent and improve agency security • strengthen the agency’s organizational profile and fundraising performance • DCA does (2009): Implementation of both Relief and Development PPM, Defined and transparent decision making processes, Continue the HAP revision of program strategies and documents, elaboration country quality management systems etc.

  6. Benchmark 2: Information • What is it? Access and availability of information about the organisation and programme/project to beneficiaries • Drivers: • Strengthens trust, increases understanding, deepens the level of participation, and improves impact. • Facilitate ongoing dialogue with a range of stakeholders, which in turn can lead to better co-ordination and effectiveness. • DCA does (2009): Inform about programs and projects, budget(s) and staff (posters at the office, annual report etc.), up-dated information on web-site, support partners in increasing their information/communication; Training in Anti-corruption; HAP introduced in national ACT-fora etc

  7. Benchmark 3: Beneficiary participation and informed consent Benchmark 3: Beneficiary participation and informed consent What it is? Beneficiaries’ participation in all phases of the project/programme cycle, clearly defined responsibilities/expectations, consent of individuals or a communities • Drivers: • More effective and efficient interventions • Reduce complaints and the costs of providing compensation • DCA does (2009): support partners in increasing beneficiaries participation in PME, include beneficiaries in reviews/evaluations; increased beneficiary targeting

  8. Benchmark 4: Competent staff What it is? Ensure thorough induction, appraisal and development of staff • Drivers: • Ensure highly competent staff who can deliver high quality relief and dev. work • Protection of staff and the image and reputation of the agency. • Providing optimal work for communities and ensuring that they are protected from danger and exploitation, e.g. cases of sexual exploitation by aid workers. • DCA does (2009): Job description in place, Competence Development Plans RO/HQ; EDR, Humanitarian Response Workshop Arusha 09 etc.; POs training in targeting and assessment in DCA program and intro workshops etc.

  9. Benchmark 5: Complaints Handling • What it is? Establish a system that can handle beneficiaries’ opinions, concerns, suggestions, and complaints (complaint mechanisms) • Drivers • provide an early indicator that a process or plan is not working • safely highlight a concern within a community • provide a non-judicial, respectful means for addressing grievances • increase transparency • demonstrate an agency’s humility and commitment to achieving its goals • improve security • provide valuable management information • protect the dignity of users • highlight cases of fraud, inefficiency, or abuse. • DCA does (2009): Pilots in Ethiopia and Cambodia, Continuation of Malawi and Angola’s complaint mechanisms; DCA English and Danish Website

  10. Benchmark 6: Continual improvement • Continual improvement through an effective monitoring and evaluation system • Drivers: • to achieve optimum interventions • Assure donors that their funds are being used effectively, • Agency itself and the humanitarian sector as a whole will consequently improve • Strengthening reputation of agency (and the sector as a whole) • DCA does (2009): Cross cutting evaluation, Increase focus on monitoring of projects/programs (Back-to-Basic); New annual program format; Partner Platforms’ meetings, Programmalogisk Forum (HQ) etc.

  11. Membership of up to 150 churches and • church-based organisations • Income of approx. US$1.75 billion • Working in 130 different countries • Physical presence in 90 countries

  12. Effectiveness in an International alliance • Improved Impact • Streamlined administration • Common policies • Common procedures

  13. Read more: http://www.hapinternational.org • *HAP Certified members in green • Action by Churches Together (ACT International) • Agence d'Aide à la Coopération Technique Et au Développement (ACTED) • Amel Association • Association Najdeh • Australian Council for International Development (ACFID) • CAFOD • CARE International • Christian Aid • Church World Service; Pakistan/Afghanistan (CWS - P/A) • COAST Trust • Community and Family Services International (CFSI) • Community Development Centre (CODEC) Bangladesh  • Concern Worldwide • Coordination of Afghan Relief (CoAR) • DanChurchAid • Danish Refugee Council (DRC) • Focus Humanitarian Assistance • Lutheran World Federation, Department for World Service (LWF) • Medair • Medical Aid for Palestinians • MERCY Malaysia • Merlin • Muslim Aid • Naba'a • Norwegian Church Aid (NCA) • Norwegian Refugee Council (NRC) • Office Africain pour le Développement et la Coopération (OFADEC) • Oxfam GB • PMU Interlife • Save the Children UK • Society for Safe Environment and Welfare of Agrarians in Pakistan (SSEWA-PAK) • Sungi Development Foundation • Sustainable Environment & Ecological Development Society (SEEDS, India) • Tearfund • Women's Refugee Commission • World Vision International (WVI) /

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