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Plexus Institute

Plexus Institute. Designing and Facilitating Sustainable Change Initiatives Lisa Kimball lisa@groupjazz.com. Minneapolis April 13, 2012 MNODN . Eliminating MRSA Infections . Plexus MRSA Bundle:The HOW of Staff Engagement and Culture Change. 2. 20,000. 20,000. die every year

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Plexus Institute

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  1. Plexus Institute Designing and Facilitating Sustainable Change Initiatives Lisa Kimball lisa@groupjazz.com Minneapolis April 13, 2012 MNODN www.plexusinstitute.org

  2. Eliminating MRSA Infections Plexus MRSA Bundle:The HOW of Staff Engagement and Culture Change 2

  3. 20,000 20,000 die every year in the U.S. from MRSA infections… …more than die from AIDS

  4. Where do you find MRSA in Hospitals? Everywhere!

  5. (38 people) (34 people) (33 people) (9 people) (20 people) May 2006 PD/MRSA project began (14 people) (14 people) (6 people) Active surveillance began in ICU Jan 2007 (4 people) MRSA CAN be stopped! MRSA incidence rates – Billings Clinic Housewide – January 1999 – December 2008 84% 84% Reduction in HA MRSA infections 1st Jan, 2005 – 30th June, 2008 0.13 June - Dec

  6. Preventing MRSA infections is primarily a complex social and behavioral challenge rather than a knowledge or technical problem. ”

  7. All invited and included

  8. Theatre In the Round A diverse audience, from many units across the clinic, assembles in the conference room… now an inpatient medical room. For the next 60 minutes, no one knows what to expect.

  9. Spreading effective practices, creating new practices and deciding what changes they need to make personally and together Discovering which of their practices can play a role in the transmission of MRSA Engagement, engagement, engagement! …in an array of proven social change processes, featuring Positive Deviance, designed to engage everyone in:

  10. Staff may choose to track the percentage of swabbing at admission, discharge or transfer and conduct periodic surveys on compliance with hand washing and standard isolation precautions(gloving and gowning) Monitoring tools …for the staff to track their OWN performance with essential infection control practices on their unit

  11. Learning collaborative Every hospital implementing the Plexus MRSAPractice Change Bundle is connected with other facilities engaged in the same process and others who have already implemented it

  12. Team Coaching

  13. D&A Dialogues • What do you know/think about ________? • What do YOU do about ______________? • What keeps you from doing that all the time? • Who/Where have you seen overcome those barriers? • What other ideas do you have about removing barriers? (or supporting desired behavior) • What has to happen next to make that happen? • Who will do what when next?

  14. Dr. Jon Lloyd, Pittsburg VA “ ” When we asked the staff: Who is responsible for infection control? They all pointed at the ICP staff A year later everyone raised his hand

  15. The Palmer Method

  16. I’ve seen more change at Einstein in the last six months than in my 16 year career in infection control. ” Jerry Zuckerman, MD, medical director of infection prevention and control, Albert Einstein Medical Center

  17. Results Healthcare associated MRSA infection rates for RWJF/Plexus pilot units from 2006 to 2008 declined 74%

  18. Jan 1, 2006 – Jun 30 2008 100% reduction in HA MRSA infections 2007 –2008 100% decrease 2006 –2007 86% decrease Close to Zero MRSA incidence rates – PD MRSA Intervention Unit - ICU January 2004 – December 2008 4 2 others achieved reductions of 65-70% 3 2.76(14 people infected) 2.72(14 people infected) 2.61(13 people infected) 2 1 0.38(2 people infected) 0.20 (1 person infected) 0 2004 2005 2006 2007 CY 2008 Jan-Dec

  19. While national rates of MRSA HAI’s go up, RWJ/Plexus PD beta site rates are going down. ” Dr. John Jernigan, CDC

  20. Increased lengths of stay Opportunity costs Unreimbursed expenses Potential liability How many $$$$ could you save by reducing MRSA infections? MRSA infections result in…

  21. Long term benefits HospitalReputation Leadership Development Break Down Silos Liability/Risk Reduction Reduction of MRSA Burden Process Skills Applicable to Other Issues

  22. The work of Plexus Institute initiative using PD to fight MRSA in hospitals, was one of The New York Times Magazine featured ideas of the year for 2008

  23. PD Focus on Practice Rather than Knowledge “It’s easier to ACT your way into a new way of THINKING, than to THINK your way into a new way of ACTING”

  24. PD Enables us to Act TODAY Although most problems have complex, interlinked underlying causes . . . The presence of Positive Deviants demonstrates that it is possible to find successful solutions TODAY before all the underlying causes are addressed!

  25. TRADITIONAL Externally Fueled (by “experts” or internal authority) Top-down, Outside-in Deficit Based “What’s wrong here?” Begins with analysis of underlying causes of PROBLEM Solution Space limited by perceivedproblem parameters Triggers Immune System “defense response” Liberating Structures Internally Fueled (by “people like us”, same culture and resources) Down-up, Inside-out Asset Based “What’s right here?” Begins with analysis of demonstrably successful SOLUTIONS Solution Space enlarged through discovery of actual parameters Bypasses Immune System (solution shares same “DNA” as host) Contrasting Approaches

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