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IT Jobs as a Profession

IT Jobs as a Profession. By: Alex Talampas Jordan Boshers Brandon Ashbaugh Steven Davis Chris Boos. Helpdesk Coordinator. Entry level (Tier 1) position First point of contact * Interpersonal skills Responsibilities

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IT Jobs as a Profession

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  1. IT Jobs as a Profession By: Alex Talampas Jordan Boshers Brandon Ashbaugh Steven Davis Chris Boos

  2. Helpdesk Coordinator • Entry level (Tier 1) position First point of contact* Interpersonal skills • Responsibilities Troubleshoots basic hardwareand software problemsAnswer calls to the Helpdesk,email & walk-ups

  3. Helpdesk Coordinator • Education 2 year degree • Certifications A+, N+, MCSE, CCNA • Experience CallcenterPrevious helpdesk experience a plus • Career path --> Network Admin--> Helpdesk Mgr

  4. Helpdesk Manager • Middle management position Business point of contactfor all helpdesk issues • Responsibilities Ensure staff have thenecessary tools & trainingEnsure all issues are managed to resolution

  5. Helpdesk Manager • Education Four-year degree or equivalent work experience • Certifications See Helpdesk Coordinator • Experience Five years experience inIT support or customer svcThree years in management 

  6. Network Administrator • Mid to Senior-Level of Technical / Network Staff (Tier 3) • Roles will vary • What is a Network Administrator in charge of? • Deployment, configuration, maintenance and monitoring of active network equipment • Overall health of the network

  7. Network Administrator • Maintenance of network facilities • Maintenance of certain network servers • Keeping the organization connected!

  8. Qualifications / Experience • Normally 2 years+ in field and 4 year degree • Start in Helpdesk Area (Tier 1) • Progress to Desktop / Network Tech (Tier 2) •  Many different certifications • Cisco CCNA • Cisco CCIP • Cisco CCNP • Cisco CCIE

  9. Many Career Paths • Tier 3 Positions Have Many Options / Careers • Other Options: System Admin, Database Admin, Security Admin, Web Admin • Average Salary of $72,000/Yr.

  10. Database Designer •Entry level position •Write, design, maintain, modify, and test DBMS •Create system requirements •Determine who as access to the data •Set up and over see security for the database •Fix glitches and other problems in the system

  11. PC support • Web developer • Software programmer • Program analyst Work Paths

  12. • Mid level employee • Make sure the database is up and running • Work with database security • Monitor database, tasks, performance, as well as database designers • Fix databases DBA (Database Administrator)

  13. Network management • System developer • Architect • Project management • May also choose to work freelance and work for many different smaller companies Work Paths

  14. Best 3 degrees • Software Engineering • Computer Science • Information Technology • Can also have • Math degree • Computer engineering degree Education

  15. Divided up into 5 parts • Administration Technology • Data Integration • Data Analysis and Design • Business Analytics  • Leadership and Management BusinessIntelligence

  16. Combines data from different sources into a valuable resource  • Works to Extract, Transform, and Load  • Understands extract tools • Informatica, ETL, SQL, and PL/SQL Data Integration Developer

  17. Qualifications • BS in computer science or engineering • 4 or more years developing and programming experience Continued

  18. Strategically uses data to motivate change and action in an organization. • Helps decision makers make better choices  • Identifies problems, analyzes data, makes recommendations  • Takes experience to do this job alone Business Analyst

  19. Qualifications • BA in Math or Statistics • 5 or more years in Intelligence analysis and reporting • Knowledge of SQL • Good people skills Continued

  20. IT Manager •Networking •Training and Lab Maintenance •Internal Systems •Help Desk Administration •Asset Management •Communication

  21. IT Manager (cont.) •Qualifications? •Experience? •Salary?

  22. Chief Technical Officer (CTO) •Oversight of Technical Staff •Technical Problem solving •Design and development •Strategic Planning

  23. Chief Technical Officer (CTO) •Qualifications? •Experience? •Salary?

  24. Chief Information Officer (CIO) Interchangeable with CTO in most companies •Policy Setting •Planning, Directing, Coordinating •Business Strategy 

  25. Chief Information Officer (CIO) •Qualifications? •Experience? •Salary?

  26. Conclusion

  27. References http://jobsearch.monster.com/Help-Desk-Manager/get-jobs-5.aspx http://www.payscale.com/ http://www.schoolsintheusa.com/careerprofiles_details.cfm?carid=466 http://www.prospects.ac.uk/p/types_of_job/database_administrator_job_description.jsp#section2 http://www.technical-resumes.com/jobs-dba.html http://wiki.answers.com/Q/What_is_the_difference_between_data_administrator_and_database_designer http://oracle.ittoolbox.com/groups/career/oracle-career/difference-between-database-administrator-and-developer-2212819

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