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第十章危机管理

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第十章危机管理 - PowerPoint PPT Presentation


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第十章危机管理. 第一节、酒店危机概述. 一、酒店危机产生的原因 二、酒店危机的种类 三、危机管理的阶段 四、危机管理的原则. 第二节酒店危机管理策略. 一、危机处理两个要 二、危机处理四不要 案例分析: P264 三、解决危机常用的方法. http://www.iqiyi.com/zongyi/20111031/52cd6004ec03d580.html.

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第一节、酒店危机概述
  • 一、酒店危机产生的原因
  • 二、酒店危机的种类
  • 三、危机管理的阶段
  • 四、危机管理的原则
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第二节酒店危机管理策略
  • 一、危机处理两个要
  • 二、危机处理四不要
  • 案例分析:P264
  • 三、解决危机常用的方法
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