1 / 7

Improving ER and Triage Handoffs: Essential Guidelines for Effective Communication

Learn key communication strategies for efficient ER and Triage handoffs. Discover how to provide crucial patient information, promote dialogue, and enhance care coordination. Enhance teamwork and patient outcomes with proper handoff practices.

heinrich-hunter
Download Presentation

Improving ER and Triage Handoffs: Essential Guidelines for Effective Communication

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. ER/Triage Handoffs Rick Hilger, MD October 23, 2008

  2. Don’t forget the basics • Name • Age • Diagnosis • Recommended care plan • Admit • Observation • Phone consult (“can I pass something by you?”)

  3. “I have an admission for you”

  4. “I have an admission for you” • Likely a correct statement 90% of the time, BUT……. • Is absolute • Paternal • Does not welcome dialogue/feedback • Places triage in a position of “blocking admissions”

  5. Possible alternatives? • “I have a patient to discuss with you that I think needs admission” • “I’ve got a 45yo female with low risk CP who we think needs observation”

  6. “I’ll do any surgery for $129.95”

  7. ER/Triage Handoffs • If it’s a social admit, please say so up front • Saves both services time • Flexibility in pt’s care plan appreciated if Triage finds additional information in EPIC • Triage more familiar with: • Subspecialists • Clinic physicians

More Related