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SysAid IT 8.5

SysAid IT 8.5. Experience IT. SysAid 8.5 enriches and improves the overall ITSM (IT Service Management) experience, focusing on: Mobility Functionality End-User S atisfaction User Interface. Let us describe the new experience…. Mobility. End Users . Functionality. User Interface .

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SysAid IT 8.5

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  1. SysAid IT 8.5

  2. Experience IT • SysAid 8.5 enriches and improves the overall ITSM (IT Service Management) experience, focusing on: • Mobility • Functionality • End-User Satisfaction • User Interface Let us describe the new experience…. Mobility End Users Functionality User Interface

  3. End-User Portal SysAid Mobility Takes Another Leap Forward A facelift with optimization: • End users will experience a new End-User Portal interface on their mobile devices Mobility End Users Functionality User Interface

  4. Mobile Apps Upgrade Easily Manage Service Requests From Your Mobile • Significant upgrade to SysAid Mobile Apps for iPhone, BlackBerry, Android, and Windows Phone 7, including: • Enhanced UI • Added key functionalities, such as viewing Messages, viewing End Users, and even the ability to update end-user details Mobility End Users Functionality User Interface

  5. My Desktop Enable End Users to Connect to Their Office Desktops • My Desktop is the newest groundbreaking addition to the End-User Portal, to help the end user on the go • Facilitates end users to access their computers from anywhere, using any HTML 5-supported device of their choice • Completely secure, admins fully manage permissions with full audit capabilities Mobility End Users Functionality User Interface

  6. Asset Management Dashboard Simplify Control of Your Assets • Asset Management Dashboard allows you to get a 360° bird's-eye view of your assets, providing easy analysis of the data surrounding your assets Mobility End Users Functionality User Interface

  7. Asset Availability Get the Whole Picture With Full Asset Tracking • New Asset Management feature allows you to track your servers' uptime, providing youthe abilityto check the percentageof your assets' overall availability • Includes a detailed record for every downtime encountered Mobility End Users Functionality User Interface

  8. MAC & Linux Agent Deployment Get Even More Accurate Asset Lists • Expanded compatibility with automatic deployment of SysAid Agents to Mac and Linux Mobility End Users Functionality User Interface

  9. Monitoring Event Manager Improve Monitoring Capabilities With the New Event Manager • New Event Manager feature, within the Monitoring module, allows you to better view and manage events in your IT environment • A set of predefined common settings simplifies monitoring for network services and Windows processes Mobility End Users Functionality User Interface

  10. Updated Password Services Maximize the End-User Experience • Newly implemented interactive logon architecture allows access to the Password Services wizard directly from the end user’s Windows logon screen. Mobility End Users Functionality User Interface

  11. Incident Management Priority Matrix Impact Strengthen Your ITIL Experience • Improve your workflow priorities by using the auto-generated Priority Matrix, which is based on your service requests’ impact and urgency • Fully-compatible with ITIL best practices for Incident Management Urgency Mobility End Users Functionality User Interface

  12. UI Enhancements Create More Simplified and Organized Interactions • New UI enhancements throughout SysAid, e.g. redesigned SysAid IT Knowledge Base/FAQ that now uses the List and Form structure • Control your views with the Hide/Show option for selected fields in SysAid IT lists Mobility End Users Functionality User Interface

  13. Extras Feel the 8.5 Changes Everywhere • Built-in utility to collect SysAid Server logs in one click, in order to improve efficiency of your support calls to your account managers • Improved support for multiple domain environments • Improved Network Discovery • And more… Mobility End Users Functionality User Interface

  14. Summary • My Desktop 1 • End-User Portal 2 • Mobile Apps Upgrade 3 • Incident Management Priority Matrix 4 3 1 • Asset Management Dashboard 5 • Monitoring Event Manager • Asset Availability 6 7 2 • Password Services 8 • MAC & Linux Agent Deployment 8 9 6 9 • UI Enhancements 10 • Send Log Files to SysAid Support 11 4 5 • Multiple Domain Support 11 12 13 10 7 12 • Improved Network Discovery 13

  15. Thank You Visit us at: www.sysaid.com/IT|http://www.facebook.com/SysAidIT Mobility End Users Functionality User Interface

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