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Enhancing Student Experience with Upgrade Services

Discover the impact of Upgrade in upping grades and contributing to student success. With over 1400 sessions and 744 students served, Upgrade provides conversation, relief from anxieties, and unpacking tasks. Their tailored materials cover referencing guides, critical writing, and resit support, benefiting both local and international students. From referencing workshops to dyslexia services and graduate writing workshops, Upgrade ensures accessibility and non-judgmental support. See the numbers and testimonials showing improved grades and student experience. With Upgrade, be a better student!

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Enhancing Student Experience with Upgrade Services

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  1. Upping Grades? Upgrade’s contribution to the student experience

  2. ‘The help is helpful!’ ‘Upgrade is the best idea the university could have. People @ Upgrade are professionals who help you as much as possible in understanding your work’ ‘I thought it was good then they handed out handouts that you can use whist doing the work’ ‘When I first attended Upgrade I was only achieving a Grade C but now I am a Grade B+ which I know will even get better with the help of Upgrade’

  3. In 2006/07 Upgrade has delivered • 1403 sessions to • 744 students

  4. What’s the draw? • Conversation • Relief - sharing anxieties • Non-judgemental / non-assessed / outside • Easy access • Unpacking the task and expectations • Navigating Module Handbooks

  5. BSLES projects at Upgrade 1 Materials development Strand 1: Referencing Guide for Education students(adapted from ‘How to reference for Health and Social Care students’) Strand 2: Doing criticalA guide to ‘writing critically’ for students new to it 2 Resit Support Project: LS / SSL / HSC

  6. Links and collaborative work • Links • Dyslexia service: support work + referrals • ICELS: 1 hour p/w ICELS staff • Specific collaborations (Sem 2 07) • PASS (Life Sciences) – study skills and Maths advice • Referencing workshops (Business School) • Supporting Basic Maths (non-Maths students) • Graduate Writing Workshops (Graduate Centre)

  7. EU 12% (44) EU 11% (81) EU 12% (44) EU 11% (81) UK 68% (248) UK 68% (493) UK 68% (248) UK 68% (493) INT 20% (72) INT 21% (154) INT 20% (72) INT 21% (154) Upgrade use by permanent residence 2006/07 Semester 1 Semester 2

  8. Tutorial sessions by campus 2006/07 Semester 1 Semester 2 HH 36 HH 68 MR 26 MR 22 WH 34 WH 25 SS 51 SS 29 GL (Library foyer) 507 GL (Library foyer) 595

  9. Upgrade Tutorial Sessions by Week Semester 1 2006-2007 Sessions Week

  10. Upgrade Tutorial Sessions by Week Semester 2 2006-2007 Sessions Week

  11. Bringing queries … What we do and don’t do! • Early weeks • What do I have to do? What does this mean? • Help me plan ... • Later • Check this through … • Help – it’s due in at 4.00! • Fix my English …

  12. Tutorial sessions by year / level of study 2006/07

  13. Tutorial sessions Semester 1 2006/07 by School

  14. Tutorial sessions Semester 2 2006/07 by School

  15. Upping grades? Does the data show it? We see it … Students know it … ‘I was getting B+s, then after using Upgrade I started getting A grades’ (Natalie, Observe, Spring 2007 issue 2)

  16. Upgrade Gotta be a better student experience ….

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