Enhancing Patient Quality of Life and Satisfaction Through Improved Feedback Questionnaires
This project aims to refine patient quality of life and satisfaction questionnaires, pivotal for gathering meaningful feedback on surgical experiences. The pilot revealed the need for user-friendly formats, like tick boxes, and clear terminology that allows patients to distinguish between procedures like open repair and EVAR. Identifying the optimal time for questionnaire distribution, preferred three months post-surgery, along with recruiting additional hospitals, are key steps moving forward. Lessons learned emphasize that patients desire more post-operative information, and efforts will focus on increasing response rates and streamlining the return of questionnaires.
Enhancing Patient Quality of Life and Satisfaction Through Improved Feedback Questionnaires
E N D
Presentation Transcript
Patient Quality of Life and Satisfaction QuestionnairesAmanda Scholfield, Gareth Lord and Gwen Lawrence
Feedback from first pilot Revise questionnaire Identify when best to present the questionnaire Increase number of patient participants by identifying other hospitals willing to take part
Revise Questionnaire • Make it user friendly by using tick boxes instead of circling responses • Use terminology patients understand - so they could differentiate between open repair and EVAR • Redesign questionnaire so that it relates to patients who have had either emergency or elective surgery
Identify when best to present the questionnaire 3 months post surgery By post – with pre paid envelopes for return
Recruit other hospitals • 4 hospitals identified • Difficulty identifying appropriate person at some hospitals to lead questionnaire distribution • Later than planned start for sending out questionnaires • 2 hospitals contributing but numbers lower than planned
Lessons Learned • New questionnaire – first impressions • More user friendly • Low numbers but: • patients do want more information about what to expect after surgery and how long their recovery is likely to take • Discharge process scored lower than other aspects of hospital stay
Moving forward.. • Increase numbers of returned questionnaires • Help and support identified hospitals to contribute • Have one central point of return for all questionnaires
