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Explain Purpose & Importance

1 st Phase of Coaching. Explain Purpose & Importance. Give process instructions. Give behavioral demonstration. Ask qs to check understanding. 2 nd Phase of Coaching. Observe learner practicing. 3 rd Phase of Coaching. Reinforce success. Give immediate & specific feedback on errors.

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Explain Purpose & Importance

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  1. 1st Phase of Coaching Explain Purpose & Importance Give process instructions Give behavioral demonstration Ask qs to check understanding

  2. 2nd Phase of Coaching Observe learner practicing

  3. 3rd Phase of Coaching Reinforce success Give immediate & specific feedback on errors Express confidence in person’s ability to be successful Agree on follow-up actions

  4. 1st Stage of Counseling Build rapport e.g., talk about personal matters, talk about positive events eliminate distractions, etc Ask qs to focus on specific problem Ask employee causes of problem

  5. 2nd Stage of Counseling Listen & respond w/empathy e.g., physical posture, eye contact, non-verbal & verbal responses, paraphrase feelings, share own experience Ask employee solutions to problems Discuss w/employee how solutions address problem

  6. 3rd Stage of Counseling Explain how employee’s behavior affects others Get employee to agree to behavior change Review and summarize discussion Agree on follow-up actions

  7. Discussion Qs • How did you respond to differences between the coaching and counseling situations? • What key behaviors enabled the subordinate to confide in the manager (see Keys & Case article) • How does your score on self-esteem relate to your skill in counseling? • What additional personality/trait variables relate to counseling success?

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