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Public Outreach Training. May 7, 2014 1.0. Public Outreach – Providing educational info examples. Staffing information tables (e.g. fairs, festivals, Farmers’ Mkts, etc.) Giving talks to groups (e.g. Speakers Bureau) Staffing Extension Ofc Helpdesk Giving advice to neighbors

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public outreach providing educational info examples
Public Outreach –Providing educational info examples
  • Staffing information tables (e.g. fairs, festivals, Farmers’ Mkts, etc.)
  • Giving talks to groups (e.g. Speakers Bureau)
  • Staffing Extension Ofc Helpdesk
  • Giving advice to neighbors
  • Volunteering in public places like schools, museums, hospital greenhouses, community gardens, etc.

All associated time, including prep and travel, is Volunteer time.

questions and answers
Questions…. and Answers
  • You will be answering a lot of questions and providing a lot of information
    • General information about Cooperative Extension
    • Horticulture information
general information questions
General Information Questions
  • Where are the Extension offices? When are they open?
  • What’s required for a soil sample?

See handout: Services Offered by Extension

resources
Resources
  • Our website – See handout
    • U of A bulletins
    • Yavapai County bulletins
    • Backyard Gardener
    • Native and Naturalized Plant Database
slide6

To access bulletins

http://extension.arizona.edu/yavapai

Click on Gardening

slide10

How to access Master Gardener Resources Website Page

http://extension.arizona.edu/yavapai

Click on red arrow under Gardening

slide12

Speakers Bureau page

To access Speakers Bureau documents

slide14

Volunteer Documents page

To access MG documents

slide15

Hours Reporting form & instructions

  • MGA Calendar
  • Program documents (e.g. Policy, Org Chart)
  • Association documents (e.g. Bylaws, committees, reimbursement form, etc.)
  • Project documents (e.g. application forms)
  • Executive Board procedures
resources contd
Resources contd.
  • Other Extension websites (CA, UT, NM, WA CO, NV preferred)
  • Books and bulletins in the Extension office
  • Master Gardener Handbook
  • Information binder and books in Travel Totes
  • Microscope in Ext ofc to view plant/insect samples
  • Other Master Gardeners
  • Speakers Bureau workshops
resources contd1
Resources contd.
  • Frequently Asked Questions (Handout)
  • Insect, Wildlife, and Disease Management (Handout)

Always provide science-based Information

difficult questions
Difficult Questions

Ask client to contact the Master Gardener Helpdesk (Ext Ofc) -

  • Pasture / rangeland questions
  • Questions from municipalities, businesses, ranchers, livestock areas – e.g. herbicides
  • Microscope often required to determine cause of plant damage
  • Anything you can’t answer or are not sure of

The duty MG will refer to Jeff or direct the caller to e-mail Jeff if appropriate.

site visits and client follow up
Site Visits and Client Follow-up
  • Site visit policy - we do not make site visits

However, a couple MGs may make visits if they feel safe

  • Research and client follow-up
    • Caution on using personal phone or e-mail
    • Use U of A E-mail
    • Extension office phone and e-mail is available
outreach preparation
Outreach - Preparation
  • Reserve Extension Office supplies in advance
  • Handle the supplies as if they were your own
  • Make sure printed copies / presentations are branded
  • Have another MG review / proof new materials
  • Avoid comments or personal views that could be interpreted as being of a religious or political bias
  • Do homework before the event – know something about the forum (e.g. festival) or the group you are speaking to
  • Let the coordinator know your preference for tasks and your area of expertise
  • Follow through on your commitment to a specific date/time – your team members are counting on you; notify coordinator ASAP if you can’t meet commitment
  • Be prepared (may stand for long periods, wear hat, sunscreen, bring water, etc.)
  • Wear MG name tag (required) on your right side
information table set up
Information Table Set-up
  • Create a theme for the table for that day
  • Use plastic stands to: advertise our programs, ask a challenging question to draw people in (make sure the MGs present know the answer)
  • Hang the Master Gardener banner
  • Provide give-aways - e.g. business card, something specific to the theme, seed packet, etc. (optional)
  • Make the table inviting and interesting; display reference materials & props in an attractive way
  • Use props people can touch, smell, etc. - live insects, galls; interesting plant; composted soil; worm compost w/ worms; bug boxes; tree problem samples
display stand example
Display Stand Example
  • Do you know what this is? Do you have it in your yard?
engage the public
Engage the Public
  • Smile & be enthusiastic
  • Listen attentively
  • Use receptive body language
  • If giving a talk, make it interactive
  • Use direct eye contact – stand up to be at eye level
  • Start the conversation with a question (open-ended questions are best) – and be interested in the answer
  • You don’t need to have all the answers, but offer to find out or refer them to a good resource; don’t fake it
  • Maintain a sense of humor and have fun
avoid
Avoid
  • Chewing gum
  • Eating at an information table
  • Talking on a cell phone or texting
  • Engaging in conversation while ignoring visitors/clients
  • Knitting, reading a novel, etc.
  • Being late for your talk or shift or leaving early
  • Leaving the table unattended
supply check out
Supply Check-out
  • Reserve supplies in advance
    • Camp Verde – Lisa Gerber
    • Prescott – Kathy MacCauley
  • Types of supplies available: canopies/weights, Travel Totes (reference materials, plastic stands, tally sheets, etc.), LCD/laptop, easel stand, sandwich boards, tables/chairs, bug boxes, tree damage samples
policy on handouts
Policy on Handouts
  • Talks to groups - preference is to have them make enough copies for their attendees
  • MG information tables – many bulletins are in plastic sleeves in reference binders in Travel Totes; show the bulletin and tell client how to access on our website
results tracking
Results Tracking
  • After a talk, report to Speakers’ Bureau Chair
    • Location of talk, subject, number of attendees, sign-in sheet (optional)
  • Information tables
    • Tally number of interactions – leave tally sheets in Travel Tote or give to Volunteer Coordinator
  • Feedback Form (on website)
  • Report your hours
    • Prep/research time, travel time, and time at event is Volunteer time