Alternative Dispute Resolution • Negotiation • Arbitration • Mediation
Negotiation • The disputing parties talk to each other about their problem and try to reach a solution that is acceptable to them.
Arbitration • The disputing parties agree to have another person listen to their arguments and make a decision for them.
Mediation • A person not involved in the dispute helps the disputing parties talk about their problem and settle their differences.
The Benefits of Mediation • Voluntary • Confidential • Effective • Enforceable • If settlement reached and written as legally binding contract • Free • Through many community mediation programs
The Steps of Mediation • Introduction • Telling the story • Identifying positions and underlying interests • Identifying alternative solutions • Revising and discussing solutions • Reaching an agreement